1. Evaluating Agency Alternative Dispute Resolution Programs: A Users' Guide to Data Collection and Use, Elizabeth Rolph & Erik Moller (prepared for the Administrative Conference of the United States by the Institute for Civil Justice/RAND).

2. CPR Model ADR Procedures and Practices: ADR Cost Savings & Benefits Studies, CPR Institute for Dispute Resolution, 366 Madison Avenue, New York, NY 10017 (1994) http://www.cpradr.org/cprform.htm

3. "Defining Quality in Dispute Resolution: Taxonomies and Anti-Taxonomies of Quality Arguments," Robert A. Baruch Bush (Denver University Law Review, Vol. 66, No. 3) pp. 335-380.

4. "How Do You Evaluate an On-Going Program?" Notes from the April 1998 SPIDR Sector Conference: http://www.spidr.org/article/ocmnotes.htm

5. "Draft: VISN X Mediation Program User Satisfaction Survey," Department of Veteran Affairs: http://www.va.gov/adr/survey.htm

6. "Supplemental Policy/Procedures Publications: Planning and Methodologies," U.S. General Accounting Office: http://www.gao.gov/policy/guidance.htm