Contents

• Transmittal Letter
• Director's Foreword
• Executive Summary
  • FY 1998 Highlights
• CRS' Mission, Funding, and Management
  • Mission and Funding
  • Management
• Assistance to Law Enforcement with Community Racial Incidents
  • Use of Force Incidents
  • Hate Crimes
  • Department of Justice Hate Crime Working Groups
  • Contingency Planning for Demonstrations and Counter-Demonstrations
• Assistance to Schools and Universities
• Assistance to Native American Nations
• Assistance to Communities with Large Demographic Shifts
• Assistance to Communities in Fostering Peaceful Community Relations
• Assistance to Communities Affected by Church Arson
• Case Studies of CRS Community Dispute Resolution
  • Little Rock, Arkansas-Court-Referred Mediation of School Desegregation Case
  • Jasper, Texas--Comm unity Conciliation After Hate Crime
  • Rocky Mount, North Carolina-Community Racial Dialogue After Church Fires
• Regional Highlights
• Community Relations Service Offices
• CRS Customer Service Standards