US DOJ CRS seal Community Relations Service
U.S. Department of Justice

CRS Mediation of Community Racial Disputes and Conflict

The Community Relations Service (CRS) provides mediation services to help communities resolve conflicts and disputes based on race, color, and national origin.

CRS provides mediation services under Title X of the Civil Rights Act of 1964, which authorizes ". . . assistance to communities and persons therein in resolving disputes, disagreements, or difficulties relating to discriminatory practices based on race, color, or national origin which impair the rights of persons in such communities under the Constitution and laws of the United States or which affect or may affect interstate commerce" (42 U.S.C. 2000g).

CRS mediation services are offered at no charge. Participation in the mediation process is strictly voluntary. Parties who join in mediation are expected to engage in good faith negotiations, to work cooperatively to arrive at mutually satisfactory solutions, and to respect jointly established ground rules. Proceedings in mediation sessions remain legally privileged under the Federal Rules of Evidence, i.e., evidence, conduct, or statements made in mediation negotiations may not be admitted for use in subsequent legal or administrative proceedings.

Ground Rules and Procedures for Mediation



Community Relations Service
600 E Street, NW, Suite 6000
Washington, D.C. 20530
202/305-3009 (FAX)

Regional Offices

New England Regional Office
(ME, VT, NH, MA, CT, RI)
Community Relations Service
408 Atlantic Avenue, Suite 222
Boston, MA 02110
617/424-5727 (FAX)

Northeast Regional Office
(NY, NJ, VI, PR)
Community Relations Service
26 Federal Plaza, Suite 36-118
New York, NY 10278
212/264-2143 (FAX)

Mid-Atlantic Regional Office
( DC, DE, MD, PA, VA, WV)
Community Relations Service
2nd and Chestnut Streets, Suite 208
Philadelphia, PA 19106
215/597-9148 (FAX)

Southeast Regional Office
(AL, FL, GA, KY, MS, NC, SC, TN)
Community Relations Service
75 Piedmont Ave, NE, Suite 900
Atlanta, GA 30303
404/331-4471 (FAX)

Midwest Regional Office
(IL, IN, MI, MN, OH, WI)
Community Relations Service
55 W. Monroe Street, Suite 420
Chicago. IL 60603
312/353-4390 (FAX)

Southwest Regional Office
(AR, LA, NM, OK, TX)
Community Relations Service
1420 W. Mockingbird Lane, Suite 250
Dallas, TX 75247
214/655-8184 (FAX)

Central Regional Office
(IA, KS, MO, NE)
Community Relations Service
1100 Main Street, Suite 320
Kansas City, MO 64105-2112
816/426-7441 (FAX)

Rocky Mountain Regional Office
(CO, MT, ND, SD, UT, WY)
Community Relations Service
1244 Speer Blvd., Suite 650
Denver, CO 80204-3584
303/844-2907 (FAX)

Western Regional Office
(AZ, CA, GU, HI, NV)
Community Relations Service
888 S. Figueroa Street, Suite 1880
Los Angeles, CA 90017
213/894-2880 (FAX)

Northwest Regional Office
(AK, ID, OR, WA)
Community Relations Service
915 Second Avenue, Suite 1808
Seattle, WA 98174
206/220-6706 (FAX)

Field Offices
Community Relations Service
51 SW First Ave, Suite 624
Miami, FL 33130
305/536-6778 (FAX)

Community Relations Service
211 W. Fort Street, Suite 1404
Detroit, MI 48226
313/226-2568 (FAX)

Community Relations Service
515 Rusk Avenue, Suite 12605
Houston, TX 77002
713/718-4862 (FAX)

Community Relations Service
120 Howard Street, Suite 790
San Francisco, CA 94105
415/744-6590 (FAX)

CRS Customer
Service Standards

Our goal is to provide
sensitive and effective
conflict prevention and
resolution services. CRS
will meet the following

• We will clearly explain the
process that CRS uses to
address racial and ethnic
conflicts and our role in
that process.

• We will provide
opportunities for all parties
involved to contribute to
and work toward a solution
to the racial or ethnic

• If you are a participant in a
CRS training session or
conference, you will receive
timely and useful information
and materials that will assist
you in preventing or minimizing
racial and ethnic tensions.

• We will be prepared to
respond to major racial or
ethnic crisis situations within
24 hours from the time when
your community notifies CRS
or CRS becomes aware of the

• In non-crisis situations,
we will contact you within
three days of when your
community notifies CRS to
discuss your request or
when CRS becomes aware
of the situation.