Attachment C (text-only Version)

Attachment C


Information Flow for Complaints and Inquiries Under the LS Final Judgment

This diagram contains the following boxes:

  • Plaintiffs: This box contains the following items:
    • Review of regular reports from Management
    • Review of certification and reports from OLC
    • Self-initiated inquiries
  • Board ACC (With support from Committee Counsel): This box contains the following items:
    • Review of regular reports from OLC and rest of management
    • Self-initiated inquiries and review of results
    • Full access to logs of complaints & issues, other information
  • OLC-Compliance Officer: This box contains the following items:
    • Logging of complaints & issues (coordinated with work under DOJ/settling state decree)
    • Self-intiated assessments & from ACC
    • Assignment of review responsibility
    • Assessment of reviews and remediation
    • Reports to GC, CEO, and ACC
    • Certification and reports to Plaintiffs
  • Other Management Reviews: This box contains the following items:
    • Delegation of OLC assignments
    • Self-initiated reviews & requests for legal advice
    • Assessments and remediation, if any
    • Report to OLC, ACC, Plaintiffs
  • External Input: This box contains the following items:
    • Web-based complaints under CD
    • Letters, emails, calls
    • Other
  • Internal Employee Input: This box contains the following items:
    • Hotline calls
    • Emails, letters
    • Other communications

The relationships between the boxes are depicted as follows:

  • Plaintiffs is in the top left of the diagram. Board ACC is in the top right. Below Plaintiffs is OLC-Compliance Officer. Below Board ACC is Other Management Reviews. Between the two rows of boxes is a horizontal line. From this line extend four vertical lines with single arrows: one pointing up to Plaintiffs, one pointing up to Board ACC, one pointing down to OLC-Compliance Officer, and one pointing down to Other Management Reviews.
  • Between OLC Compliance Officer and Other Management Reviews is a horizontal line with an arrow at each end.
  • Below OLC Compliance Officer is External Input. Below Other Management Reviews is Internal Employee Input. Between the two rows of boxes is a horizontal line. From this line are (1) two vertical lines with no arrows extending up from External Input and Internal Employee Input, and (2) two vertical lines with single arrows extending up to OLC-Compliance Officer and Other Management Reviews.

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Updated August 14, 2015