The Consumer Protection Branch (CPB) serves four client agencies, each of which provide consumer protection in a variety of areas. Also provided below are links leading to sources of consumer information that may be of further interest.
U.S. Food & Drug Administration (FDA). Authorized by Congress to enforce the Federal Food, Drug, and Cosmetic Act and several other public health laws, the FDA monitors the manufacture, import, transport, storage, and sale of $1 trillion worth of goods annually. The FDA provides information of particular consumer interest on its consumer information page.
Federal Trade Commission (FTC). The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace, and to provide information to help consumers spot, stop, and avoid them. To file a complaint, or to get free information on any of over a hundred consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357), use the online complaint form, or write the FTC at: Federal Trade Commission, CRC-240, Washington, DC 20580.
U.S. Consumer Product Safety Commission (CPSC). The CPSC is an independent Federal regulatory agency that increases public safety by reducing the risk of injury or death from consumer products. See, for example, CPSC’s Recall/News page for information on safety recalls and news releases. To obtain product safety information, report unsafe products, and obtain other agency information, call toll-free, at 1-800-638-2772. TTY: 1-800-638-8270.
National Highway Traffic Safety Administration (NHTSA). NHTSA, a component of the U.S. Department of Transportation, carries out safety programs under the National Traffic and Motor Vehicle Safety Act of 1966 and the Highway Safety Act of 1966. NHTSA also carries out consumer programs established by the Motor Vehicle Information and Cost Savings Act of 1972. NHTSA presents consumer information on motor vehicle safety, crashworthiness, and product recalls, among other items. NHTSA’s Office of Odometer Fraud Investigations conducts criminal investigations of odometer fraud rings and provides information for consumers.
Other Links of Consumer Interest
USDOJ, Criminal Division, Fraud Section – Consumer Fraud. The Criminal Division, Fraud Section’s website introduces a number of fraud-related subjects, including Internet fraud, telemarketing fraud, and identity theft.
Odometer Tampering. When buying a used motor vehicle, take steps to ensure that the mileage on the odometer accurately reflects the mileage of the vehicle. The National Highway Traffic Safety Administration’s Office of Odometer Fraud Investigation offers a user-friendly web page with in-depth discussions on obtaining information relating to used motor vehicles and the steps one can take in response to suspected odometer tampering.
Internet Crime Complaint Center (IC3). The Internet Crime Complaint Center (IC3) was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center to receive Internet-related criminal complaints and to further research, develop, and refer the criminal complaints to Federal, State, local, or international law enforcement and regulatory agencies when appropriate.
Federal Trade Commission (FTC) Consumer Response Center. Contact the FTC Consumer Response Center to file consumer complaints about companies, business practices, identity theft, and episodes of violence in the media. Haga clic aqui para accesar el Asistente de Quejas de la FTC en Espanol.
USA.gov. USA.gov is the U.S. Government’s official web portal. It presents Government information, including consumer guides in an organized, searchable format.
Consumer Action Handbook (2010 Edition). The Consumer Action Handbook (2010 Edition) is available for free download at the Consumer Action Website. Both the handbook and the website provide information on a wide range of topics of consumer interest, including preventing identity theft, understanding credit, and filing a consumer complaint.
Federal Deposit Insurance Corporation
Federal Housing Finance Agency (FHFA)
GPO Access. GPO Access is a service of the U.S. Government Printing Office that provides free electronic access to a wealth of important and official information products produced by the Federal Government.
Office of the Comptroller of the Currency (OCC) – Help With My Bank. This website, maintained by the OCC, provides answers to National Banking questions.
OnGuard Online. This site contains tips from the Federal Government and the technology industry to help secure computers and protect personal information from Internet fraud.
Thomas. Maintained by the Library of Congress, Thomas provides public access to federal legislative information, including bills, resolutions, congressional record schedules, calendars, committee information, presidential nominations, treaties, and government resources.
HUD Guide to Avoiding Foreclosure
HUD Foreclosure Resources, by State
Homeowner Affordability and Stability Plan. Information about the Financial Stability Plan, designed to “stabilize the financial system and get lending flowing again”.
Hope Now. Hope Now is a nation-wide alliance providing free foreclsosure prevention outreach.