US DOJ Community Relations Service

US DOJ CRS seal Community Relations Service
U.S. Department of Justice

About the Community Relations Service

The Community Relations Service (CRS), a component of the U.S. Department
of Justice, is the Federal government's "peacemaker" for community conflicts
and tensions arising from differences of race, color, and national origin.
CRS was created by the Civil Rights Act of 1964 and is the only Federal component
dedicated to assist State and local units of government, private and public
organizations, and community groups with preventing and resolving racial and
ethnic tensions, conflicts, and civil disorders, with the intent of restoring
racial stability and harmony.

For 40 years, CRS has been asked to provide its experienced mediators to
help local communities settle destructive conflicts and disturbances relating
to race, color, or national origin. Each year CRS' highly skilled conciliators
bring hundreds of community-wide conflicts to peaceful closure in every State,
the Commonwealth of Puerto Rico, and the U.S. territories.

CRS lends its services when requested or accepted by the parties. The Service
uses impartial mediation practices and conflict resolution procedures to help
local leaders resolve problems and restore stability. CRS has no law enforcement
authority and does not impose solutions, investigate, prosecute, or assign
blame and fault. All CRS mediators are required by law to conduct their activities
in confidence, without publicity, and are prohibited from disclosing confidential
information.

CRS conciliators work with State and local officials and community leaders
to provide a wide variety of services to address racial issues and prevent
violence. CRS' services include:

  • Contributing expertise and guidance on methods and policies that calm
    racial tensions and conflicts.

  • Enhancing strategies of State and local governments and community groups
    to prevent and respond to civil disorders.

  • Improving lines of communication between parties experiencing racial tension
    or conflict, including Federal, State, and local officials, community leaders
    and residents.

  • Helping schools and universities effectively deal with incidents of racial
    tensions or violence.

 


www.usdoj.gov/crs

 

CRS OFFICES

Community
Relations Service

600 E Street, NW, Suite 6000
Washington, D.C. 20530
202/305-2935
202/305-3009 (FAX)


Regional Offices

New England Regional Office
(ME, VT, NH, MA, CT, RI)
Community Relations Service
408 Atlantic Avenue, Suite 222
Boston, MA 02110
617/424-5715
617/424-5727 (FAX)


Northeast Regional Office
(NY, NJ, VI, PR)
Community Relations Service
26 Federal Plaza, Suite 36-118
New York, NY 10278
212/264-0700
212/264-2143 (FAX)

Mid-Atlantic
Regional Office

( DC, DE, MD, PA, VA, WV)
Community Relations Service
2nd and Chestnut Streets, Suite 208
Philadelphia, PA 19106
215/597-2344
215/597-9148 (FAX)

Southeast
Regional Office

(AL, FL, GA, KY, MS, NC, SC, TN)
Community Relations Service
75 Piedmont Ave, NE, Suite 900
Atlanta, GA 30303
404/331-6883
404/331-4471 (FAX)

Midwest
Regional Office

(IL, IN, MI, MN, OH, WI)
Community Relations Service
55 W. Monroe Street, Suite 420
Chicago. IL 60603
312/353-4391
312/353-4390 (FAX)

Southwest
Regional Office

(AR, LA, NM, OK, TX)
Community Relations Service
1420 W. Mockingbird Lane, Suite 250
Dallas, TX 75247
214/655-8175
214/655-8184 (FAX)

Central
Regional Office

(IA, KS, MO, NE)
Community Relations Service
1100 Main Street, Suite 320
Kansas City, MO 64105-2112
816/426-7434
816/426-7441 (FAX)

Rocky
Mountain Regional Office

(CO, MT, ND, SD, UT, WY)
Community Relations Service
1244 Speer Blvd., Suite 650
Denver, CO 80204-3584
303/844-2973
303/844-2907 (FAX)


Western Regional Office
(AZ, CA, GU, HI, NV)
Community Relations Service
888 S. Figueroa Street, Suite 1880
Los Angeles, CA 90017
213/894-2941
213/894-2880 (FAX)

Northwest
Regional Office

(AK, ID, OR, WA)
Community Relations Service
915 Second Avenue, Suite 1808
Seattle, WA 98174
206/220-6700
206/220-6706 (FAX)

Field
Offices

Community Relations Service
51 SW First Ave, Suite 624
Miami, FL 33130
305/536-5206
305/536-6778 (FAX)

Community Relations
Service
211 W. Fort Street, Suite 1404
Detroit, MI 48226
313/226-4010
313/226-2568 (FAX)

Community Relations
Service
515 Rusk Avenue, Suite 12605
Houston, TX 77002
713/718-4861
713/718-4862 (FAX)

Community Relations
Service
120 Howard Street, Suite 790
San Francisco, CA 94105
415/744-6565
415/744-6590 (FAX)

CRS
Customer
Service Standards

Our goal is
to provide
sensitive and effective
conflict prevention and
resolution services. CRS
will meet the following
standards:

• We will
clearly explain the
process that CRS uses to
address racial and ethnic
conflicts and our role in
that process.

• We will
provide
opportunities for all parties
involved to contribute to
and work toward a solution
to the racial or ethnic
conflict.

• If you are
a participant in a
CRS training session or
conference, you will receive
timely and useful information
and materials that will assist
you in preventing or minimizing
racial and ethnic tensions.

• We will
be prepared to
respond to major racial or
ethnic crisis situations within
24 hours from the time when
your community notifies CRS
or CRS becomes aware of the
crisis.

• In non-crisis
situations,
we will contact you within
three days of when your
community notifies CRS to
discuss your request or
when CRS becomes aware
of the situation.


www.usdoj.gov/crs