ITM Appendix B(1)

Question-by-Question Responses to the ITM Accessibility Checklist:

Statistics by Type of ITM

Question 1: Can users change sound settings, such as volume?
Type of ITM Yes No Not Applicable
Information or computer kiosk 10 / 36 (27.8%) 17 / 36 (47.2%) 9 / 36 (25%)
Automated teller machine (ATM) 0 / 25 (0%) 18 / 25 (72%) 7 / 25 (28%)
Point of sale card payment system 0 / 5 (0%) 3 / 5 (60%) 2 / 5 (40%)
Other 2 / 15 (13.3%) 5 / 15 (33.3%) 8 / 15 (53.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 2: For all visual information and cues, are there simultaneous corresponding audible information and cues?
Type of ITM Yes No Not Applicable
Information or computer kiosk 7 / 36 (19.4%) 27 / 36 (75%) 2 / 36 (5.6%)
Automated teller machine (ATM) 12 / 25 (48%) 12 / 25 (48%) 1 / 25 (4%)
Point of sale card payment system 1 / 5 (20%) 2 / 5 (40%) 2 / 5 (40%)
Other 3 / 15 (20%) 8 / 15 (53.3%) 4 / 15 (26.7%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 3: Is there sufficient contrast between foreground and background colors or tones so that a person with low vision can use the technology, or is it possible for the user to select foreground and background colors?
Type of ITM Yes No Not Applicable
Information or computer kiosk 24 / 36 (66.7%) 9 / 36 (25%) 3 / 36 (8.3%)
Automated teller machine (ATM) 19 / 25 (76%) 4 / 25 (16%) 2 / 25 (8%)
Point of sale card payment system 3 / 5 (60%) 1 / 5 (20%) 1 / 5 (20%)
Other 6 / 15 (40%) 4 / 15 (26.7%) 5 / 15 (33.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 4: Is all text information displayed large enough that it can be read by someone with low vision, or is it possible for the user to select an enlarged display?
Type of ITM Yes No Not Applicable
Information or computer kiosk 18 / 36 (50%) 18 / 36 (50%) 0 / 36 (0%)
Automated teller machine (ATM) 18 / 25 (72%) 6 / 25 (24%) 1 / 25 (4%)
Point of sale card payment system 2 / 5 (40%) 3 / 5 (60%) 0 / 5 (0%)
Other 6 / 15 (40%) 4 / 15 (26.7%) 5 / 15 (33.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 5: Can users select speech input?
Type of ITM Yes No Not Applicable
Information or computer kiosk 1 / 36 (2.8%) 30 / 36 (83.3%) 5 / 36 (13.9%)
Automated teller machine (ATM) 1 / 25 (4%) 22 / 25 (88%) 2 / 25 (8%)
Point of sale card payment system 0 / 5 (0%) 4 / 5 (80%) 1 / 5 (20%)
Other 0 / 15 (0%) 9 / 15 (60%) 6 / 15 (40%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 6: If speech input is used, is an alternative method available for inputting information, such as typing on a keyboard or scanning printed material, so that someone who cannot speak can use the technology?
Type of ITM Yes No Not Applicable
Information or computer kiosk 7 / 36 (19.4%) 6 / 36 (16.7%) 23 / 36 (63.9%)
Automated teller machine (ATM) 1 / 25 (4%) 3 / 25 (12%) 21 / 25 (84%)
Point of sale card payment system 0 / 5 (0%) 1 / 5 (20%) 4 / 5 (80%)
Other 1 / 15 (6.7%) 2 / 15 (13.3%) 12 / 15 (80%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 7: For all sounds cues and audible information, such as "beeps," are there simultaneous corresponding visual cues and information?
Type of ITM Yes No Not Applicable
Information or computer kiosk 13 / 36 (36.1%) 10 / 36 (27.8%) 13 / 36 (36.1%)
Automated teller machine (ATM) 20 / 25 (80%) 3 / 25 (12%) 2 / 25 (8%)
Point of sale card payment system 2 / 5 (40%) 1 / 5 (20%) 2 / 5 (40%)
Other 5 / 15 (33.3%) 0 / 15 (0%) 10 / 15 (66.7%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 8: Is there a headphone jack to enable the user to use an assistive listening system to access audible information?
Type of ITM Yes No Not Applicable
Information or computer kiosk 3 / 36 (8.3%) 27 / 36 (75%) 6 / 36 (16.7%)
Automated teller machine (ATM) 0 / 25 (0%) 21 / 25 (84%) 4 / 25 (16%)
Point of sale card payment system 0 / 5 (0%) 3 / 5 (60%) 2 / 5 (40%)
Other 0 / 15 (0%) 6 / 15 (40%) 9 / 15 (60%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 9: Can users simultaneously change the visual display settings and the sound settings?
Type of ITM Yes No Not Applicable
Information or computer kiosk 2 / 36 (5.6%) 27 / 36 (75%) 7 / 36 (19.4%)
Automated teller machine (ATM) 0 / 25 (0%) 19 / 25 (76%) 6 / 25 (24%)
Point of sale card payment system 0 / 5 (0%) 3 / 5 (60%) 2 / 5 (40%)
Other 1 / 15 (6.7%) 6 / 15 (40%) 8 / 15 (53.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 10: Can the user read displayed output with a tactile display such as Braille?
Type of ITM Yes No Not Applicable
Information or computer kiosk 1 / 36 (2.8%) 32 / 36 (88.9%) 3 / 36 (8.3%)
Automated teller machine (ATM) 6 / 25 (24%) 19 / 25 (76%) 0 / 25 (0%)
Point of sale card payment system 0 / 5 (0%) 4 / 5 (80%) 1 / 5 (20%)
Other 0 / 15 (0%) 14 / 15 (93.3%) 1 / 15 (6.7%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 11: Does the technology allow the user to use scanning input?
Type of ITM Yes No Not Applicable
Information or computer kiosk 0 / 36 (0%) 28 / 36 (77.8%) 8 / 36 (22.2%)
Automated teller machine (ATM) 0 / 25 (0%) 22 / 25 (88%) 3 / 25 (12%)
Point of sale card payment system 0 / 5 (0%) 4 / 5 (80%) 1 / 5 (20%)
Other 1 / 15 (6.7%) 12 / 15 (80%) 2 / 15 (13.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 12: Is the technology manufactured such that it allows a person using a wheelchair to approach the technology, including all controls, dispensers, receptacles, and other operable equipment, with either a forward or parallel approach?
Type of ITM Yes No Not Applicable
Information or computer kiosk 32 / 36 (88.9%) 4 / 36 (11.1%) 0 / 36 (0%)
Automated teller machine (ATM) 23 / 25 (92%) 2 / 25 (8%) 0 / 25 (0%)
Point of sale card payment system 3 / 5 (60%) 1 / 5 (20%) 1 / 5 (20%)
Other 12 / 15 (80%) 1 / 15 (6.7%) 2 / 15 (13.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 13: Is the technology manufactured so that, if the equipment is properly paced, the highest operable part of controls, dispensers, receptacles, and other operable parts fall within at least one of the following reach ranges?
Type of ITM Yes No Not Applicable
Information or computer kiosk 29 / 36 (80.6%) 5 / 36 (13.9%) 2 / 36 (5.6%)
Automated teller machine (ATM) 23 / 25 (92%) 2 / 25 (8%) 0 / 25 (0%)
Point of sale card payment system 3 / 5 (60%) 1 / 5 (20%) 1 / 5 (20%)
Other 12 / 15 (80%) 1 / 15 (6.7%) 2 / 15 (13.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 14: If electrical and communication system receptacles are provided, are they mounted no less than 15 inches above the floor?
Type of ITM Yes No Not Applicable
Information or computer kiosk 13 / 36 (36.1%) 4 / 36 (11.1%) 19 / 36 (52.8%)
Automated teller machine (ATM) 5 / 25 (20%) 2 / 25 (8%) 18 / 25 (72%)
Point of sale card payment system 2 / 5 (40%) 0 / 5 (0%) 3 / 5 (60%)
Other 5 / 15 (33.3%) 1 / 15 (6.7%) 9 / 15 (60%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 15: Are all controls and operating mechanisms operable with one hand and operable without tight grasping, pinching, or twisting of the wrist?
Type of ITM Yes No Not Applicable
Information or computer kiosk 35 / 36 (97.2%) 0 / 36 (0%) 1 / 36 (2.8%)
Automated teller machine (ATM) 24 / 25 (96%) 1 / 25 (4%) 0 / 25 (0%)
Point of sale card payment system 5 / 5 (100%) 0 / 5 (0%) 0 / 5 (0%)
Other 12 / 15 (80%) 1 / 15 (6.7%) 2 / 15 (13.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 16: Is the force required to operate or activate the controls no greater than 5 lbf?
Type of ITM Yes No Not Applicable
Information or computer kiosk 31 / 36 (86.1%) 3 / 36 (8.3%) 2 / 36 (5.6%)
Automated teller machine (ATM) 19 / 25 (76%) 2 / 25 (8%) 4 / 25 (16%)
Point of sale card payment system 3 / 5 (60%) 2 / 5 (40%) 0 / 5 (0%)
Other 9 / 15 (60%) 4 / 15 (26.7%) 2 / 15 (13.3%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 17: Are instructions and all information for use accessible to and independently usable by persons with disabilities affecting vision?
Type of ITM Yes No Not Applicable
Information or computer kiosk 3 / 36 (8.3%) 30 / 36 (83.3%) 3 / 36 (8.3%)
Automated teller machine (ATM) 10 / 25 (40%) 15 / 25 (60%) 0 / 25 (0%)
Point of sale card payment system 1 / 5 (20%) 3 / 5 (60%) 1 / 5 (20%)
Other 1 / 15 (6.7%) 11 / 15 (73.3%) 3 / 15 (20%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)

Question 18: Is the technology manufactured in such a way that it can be made detectable to blind persons who use canes to detect objects in their path?
Type of ITM Yes No Not Applicable
Information or computer kiosk 24 / 36 (66.7%) 9 / 36 (25%) 3 / 36 (8.3%)
Automated teller machine (ATM) 18 / 25 (72%) 5 / 25 (20%) 2 / 25 (8%)
Point of sale card payment system 2 / 5 (40%) 0 / 5 (0%) 3 / 5 (60%)
Other 4 / 15 (26.7%) 5 / 15 (33.3%) 6 / 15 (40%)
Ticket vending machine 0 / 1 (0%) 1 / 1 (100%) 0 / 1 (0%)


1. This document is available on the Department of Justice's section 508 Web site (www.usdoj.gov/crt/508). People with disabilities may request copies in Braille, large print, or on computer disk by calling 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).


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