Software Appendix C(1)

Question-by-Question Responses to the Software Accessibility Checklist:

Statistics by Type of Software

Question 1: Does the software provide keyboard equivalents for all mouse actions, including buttons, scroll windows, text entry fields, and pop-up windows?
Type of Software Yes No Not Applicable
Online database access 114 / 170 (67.1%) 30 / 170 (17.6%) 26 / 170 (15.3%)
spreadsheet 124 / 146 (84.9%) 16 / 146 (11%) 6 / 146 (4.1%)
word processor 171 / 201 (85.1%) 19 / 201 (9.5%) 11 / 201 (5.5%)
e-mail 137 / 159 (86.2%) 14 / 159 (8.8%) 8 / 159 (5%)
Other 342 / 478 (71.5%) 67 / 478 (14%) 69 / 478 (14.4%)
database 201 / 301 (66.8%) 53 / 301 (17.6%) 47 / 301 (15.6%)
Internet browser 137 / 156 (87.8%) 13 / 156 (8.3%) 6 / 156 (3.8%)
groupware 38 / 47 (80.9%) 3 / 47 (6.4%) 6 / 47 (12.8%)
Other Internet access 11 / 18 (61.1%) 6 / 18 (33.3%) 1 / 18 (5.6%)

Question 2: Does the program provide clear and precise instructions for use of all keyboard functions as part of the user documentation?
Type of Software Yes No Not Applicable
Online database access 112 / 170 (65.9%) 52 / 170 (30.6%) 6 / 170 (3.5%)
spreadsheet 120 / 146 (82.2%) 17 / 146 (11.6%) 9 / 146 (6.2%)
word processor 173 / 201 (86.1%) 17 / 201 (8.5%) 11 / 201 (5.5%)
e-mail 130 / 159 (81.8%) 21 / 159 (13.2%) 8 / 159 (5%)
Other 337 / 478 (70.5%) 86 / 478 (18%) 55 / 478 (11.5%)
database 210 / 301 (69.8%) 63 / 301 (20.9%) 28 / 301 (9.3%)
Internet browser 119 / 156 (76.3%) 26 / 156 (16.7%) 11 / 156 (7.1%)
groupware 35 / 47 (74.5%) 8 / 47 (17%) 4 / 47 (8.5%)
Other Internet access 12 / 18 (66.7%) 4 / 18 (22.2%) 2 / 18 (11.1%)

Question 3: Are instructions regarding keyboard use widely available for all users in your component?
Type of Software Yes No Not Applicable
Online database access 117 / 170 (68.8%) 47 / 170 (27.6%) 6 / 170 (3.5%)
spreadsheet 110 / 146 (75.3%) 26 / 146 (17.8%) 10 / 146 (6.8%)
word processor 160 / 201 (79.6%) 28 / 201 (13.9%) 13 / 201 (6.5%)
e-mail 120 / 159 (75.5%) 32 / 159 (20.1%) 7 / 159 (4.4%)
Other 337 / 478 (70.5%) 83 / 478 (17.4%) 58 / 478 (12.1%)
database 196 / 301 (65.1%) 77 / 301 (25.6%) 28 / 301 (9.3%)
Internet browser 95 / 156 (60.9%) 47 / 156 (30.1%) 14 / 156 (9%)
groupware 35 / 47 (74.5%) 8 / 47 (17%) 4 / 47 (8.5%)
Other Internet access 10 / 18 (55.6%) 5 / 18 (27.8%) 3 / 18 (16.7%)

Question 4: Does the software have a logical tabbing order among fields, text boxes, and focal points?
Type of Software Yes No Not Applicable
Online database access 155 / 170 (91.2%) 6 / 170 (3.5%) 9 / 170 (5.3%)
spreadsheet 134 / 146 (91.8%) 2 / 146 (1.4%) 10 / 146 (6.8%)
word processor 176 / 201 (87.6%) 7 / 201 (3.5%) 18 / 201 (9%)
e-mail 137 / 159 (86.2%) 10 / 159 (6.3%) 12 / 159 (7.5%)
Other 396 / 478 (82.8%) 33 / 478 (6.9%) 49 / 478 (10.3%)
database 263 / 301 (87.4%) 10 / 301 (3.3%) 28 / 301 (9.3%)
Internet browser 128 / 156 (82.1%) 14 / 156 (9%) 14 / 156 (9%)
groupware 42 / 47 (89.4%) 1 / 47 (2.1%) 4 / 47 (8.5%)
Other Internet access 13 / 18 (72.2%) 1 / 18 (5.6%) 4 / 18 (22.2%)

Question 5: When navigating screens and dialog boxes using the keyboard, does the focus follow a logical tabbing order?
Type of Software Yes No Not Applicable
Online database access 150 / 170 (88.2%) 10 / 170 (5.9%) 10 / 170 (5.9%)
spreadsheet 136 / 146 (93.2%) 2 / 146 (1.4%) 8 / 146 (5.5%)
word processor 181 / 201 (90%) 6 / 201 (3%) 14 / 201 (7%)
e-mail 141 / 159 (88.7%) 9 / 159 (5.7%) 9 / 159 (5.7%)
Other 393 / 478 (82.2%) 29 / 478 (6.1%) 56 / 478 (11.7%)
database 254 / 301 (84.4%) 18 / 301 (6%) 29 / 301 (9.6%)
Internet browser 134 / 156 (85.9%) 8 / 156 (5.1%) 14 / 156 (9%)
groupware 40 / 47 (85.1%) 3 / 47 (6.4%) 4 / 47 (8.5%)
Other Internet access 14 / 18 (77.8%) 0 / 18 (0%) 4 / 18 (22.2%)

Question 6: Is there a well-defined focal point that moves with keyboard navigation? (E.g., can you use the arrow keys to navigate through a list followed by pressing the ENTER key or space bar to select the desired item?)
Type of Software Yes No Not Applicable
Online database access 135 / 170 (79.4%) 18 / 170 (10.6%) 17 / 170 (10%)
spreadsheet 133 / 146 (91.1%) 3 / 146 (2.1%) 10 / 146 (6.8%)
word processor 179 / 201 (89.1%) 9 / 201 (4.5%) 13 / 201 (6.5%)
e-mail 144 / 159 (90.6%) 8 / 159 (5%) 7 / 159 (4.4%)
Other 365 / 478 (76.4%) 54 / 478 (11.3%) 59 / 478 (12.3%)
database 236 / 301 (78.4%) 34 / 301 (11.3%) 31 / 301 (10.3%)
Internet browser 132 / 156 (84.6%) 12 / 156 (7.7%) 12 / 156 (7.7%)
groupware 39 / 47 (83%) 4 / 47 (8.5%) 4 / 47 (8.5%)
Other Internet access 13 / 18 (72.2%) 0 / 18 (0%) 5 / 18 (27.8%)

Question 7: Are shortcut keys provided for all pull-down menus?
Type of Software Yes No Not Applicable
Online database access 90 / 170 (52.9%) 32 / 170 (18.8%) 48 / 170 (28.2%)
spreadsheet 101 / 146 (69.2%) 38 / 146 (26%) 7 / 146 (4.8%)
word processor 146 / 201 (72.6%) 43 / 201 (21.4%) 12 / 201 (6%)
e-mail 112 / 159 (70.4%) 37 / 159 (23.3%) 10 / 159 (6.3%)
Other 289 / 478 (60.5%) 104 / 478 (21.8%) 85 / 478 (17.8%)
database 167 / 301 (55.5%) 70 / 301 (23.3%) 64 / 301 (21.3%)
Internet browser 108 / 156 (69.2%) 39 / 156 (25%) 9 / 156 (5.8%)
groupware 35 / 47 (74.5%) 6 / 47 (12.8%) 6 / 47 (12.8%)
Other Internet access 10 / 18 (55.6%) 5 / 18 (27.8%) 3 / 18 (16.7%)

Question 8: Does the software support existing accessibility features built into the operating system (e.g., sticky keys, slow keys, repeat keys in Apple Macintosh OS or Microsoft Windows 95)?
Type of Software Yes No Not Applicable
Online database access 84 / 170 (49.4%) 38 / 170 (22.4%) 48 / 170 (28.2%)
spreadsheet 118 / 146 (80.8%) 11 / 146 (7.5%) 17 / 146 (11.6%)
word processor 167 / 201 (83.1%) 15 / 201 (7.5%) 19 / 201 (9.5%)
e-mail 124 / 159 (78%) 16 / 159 (10.1%) 19 / 159 (11.9%)
Other 296 / 478 (61.9%) 73 / 478 (15.3%) 109 / 478 (22.8%)
database 177 / 301 (58.8%) 67 / 301 (22.3%) 57 / 301 (18.9%)
Internet browser 129 / 156 (82.7%) 12 / 156 (7.7%) 15 / 156 (9.6%)
groupware 35 / 47 (74.5%) 2 / 47 (4.3%) 10 / 47 (21.3%)
Other Internet access 13 / 18 (72.2%) 2 / 18 (11.1%) 3 / 18 (16.7%)

Question 9: If timed responses are present, does the software allow the user to modify the timing parameters of any required timed responses?
Type of Software Yes No Not Applicable
Online database access 20 / 170 (11.8%) 23 / 170 (13.5%) 127 / 170 (74.7%)
spreadsheet 24 / 146 (16.4%) 15 / 146 (10.3%) 107 / 146 (73.3%)
word processor 36 / 201 (17.9%) 18 / 201 (9%) 147 / 201 (73.1%)
e-mail 43 / 159 (27%) 13 / 159 (8.2%) 103 / 159 (64.8%)
Other 96 / 478 (20.1%) 64 / 478 (13.4%) 318 / 478 (66.5%)
database 35 / 301 (11.6%) 33 / 301 (11%) 233 / 301 (77.4%)
Internet browser 29 / 156 (18.6%) 17 / 156 (10.9%) 110 / 156 (70.5%)
groupware 7 / 47 (14.9%) 1 / 47 (2.1%) 39 / 47 (83%)
Other Internet access 3 / 18 (16.7%) 1 / 18 (5.6%) 14 / 18 (77.8%)

Question 10: Are all descriptions or labels for field positioned immediately to the left or directly above the control, and do they end in a colon, so that it is easy for screen reading software to associate the labels with the corresponding fields?
Type of Software Yes No Not Applicable
Online database access 86 / 170 (50.6%) 75 / 170 (44.1%) 9 / 170 (5.3%)
spreadsheet 77 / 146 (52.7%) 22 / 146 (15.1%) 47 / 146 (32.2%)
word processor 107 / 201 (53.2%) 33 / 201 (16.4%) 61 / 201 (30.3%)
e-mail 88 / 159 (55.3%) 31 / 159 (19.5%) 40 / 159 (25.2%)
Other 251 / 478 (52.5%) 112 / 478 (23.4%) 115 / 478 (24.1%)
database 169 / 301 (56.1%) 74 / 301 (24.6%) 58 / 301 (19.3%)
Internet browser 78 / 156 (50%) 35 / 156 (22.4%) 43 / 156 (27.6%)
groupware 24 / 47 (51.1%) 12 / 47 (25.5%) 11 / 47 (23.4%)
Other Internet access 8 / 18 (44.4%) 8 / 18 (44.4%) 2 / 18 (11.1%)

Question 11: Does every window, object, and control have a clearly named label?
Type of Software Yes No Not Applicable
Online database access 133 / 170 (78.2%) 13 / 170 (7.6%) 24 / 170 (14.1%)
spreadsheet 130 / 146 (89%) 7 / 146 (4.8%) 9 / 146 (6.2%)
word processor 171 / 201 (85.1%) 16 / 201 (8%) 14 / 201 (7%)
e-mail 134 / 159 (84.3%) 15 / 159 (9.4%) 10 / 159 (6.3%)
Other 368 / 478 (77%) 46 / 478 (9.6%) 64 / 478 (13.4%)
database 250 / 301 (83.1%) 24 / 301 (8%) 27 / 301 (9%)
Internet browser 134 / 156 (85.9%) 12 / 156 (7.7%) 10 / 156 (6.4%)
groupware 38 / 47 (80.9%) 4 / 47 (8.5%) 5 / 47 (10.6%)
Other Internet access 14 / 18 (77.8%) 2 / 18 (11.1%) 2 / 18 (11.1%)

Question 12: Does the software application use standard controls rather than owner-drawn or custom controls?
Type of Software Yes No Not Applicable
Online database access 132 / 170 (77.6%) 26 / 170 (15.3%) 12 / 170 (7.1%)
spreadsheet 135 / 146 (92.5%) 4 / 146 (2.7%) 7 / 146 (4.8%)
word processor 184 / 201 (91.5%) 8 / 201 (4%) 9 / 201 (4.5%)
e-mail 147 / 159 (92.5%) 5 / 159 (3.1%) 7 / 159 (4.4%)
Other 397 / 478 (83.1%) 34 / 478 (7.1%) 47 / 478 (9.8%)
database 234 / 301 (77.7%) 42 / 301 (14%) 25 / 301 (8.3%)
Internet browser 141 / 156 (90.4%) 7 / 156 (4.5%) 8 / 156 (5.1%)
groupware 40 / 47 (85.1%) 3 / 47 (6.4%) 4 / 47 (8.5%)
Other Internet access 17 / 18 (94.4%) 0 / 18 (0%) 1 / 18 (5.6%)

Question 13: Does the software have a user selectable option to display text on icons, i.e., text only icons or bubble help?
Type of Software Yes No Not Applicable
Online database access 59 / 170 (34.7%) 64 / 170 (37.6%) 47 / 170 (27.6%)
spreadsheet 113 / 146 (77.4%) 13 / 146 (8.9%) 20 / 146 (13.7%)
word processor 152 / 201 (75.6%) 18 / 201 (9%) 31 / 201 (15.4%)
e-mail 118 / 159 (74.2%) 19 / 159 (11.9%) 22 / 159 (13.8%)
Other 263 / 478 (55%) 100 / 478 (20.9%) 115 / 478 (24.1%)
database 140 / 301 (46.5%) 55 / 301 (18.3%) 106 / 301 (35.2%)
Internet browser 118 / 156 (75.6%) 16 / 156 (10.3%) 22 / 156 (14.1%)
groupware 32 / 47 (68.1%) 4 / 47 (8.5%) 11 / 47 (23.4%)
Other Internet access 7 / 18 (38.9%) 7 / 18 (38.9%) 4 / 18 (22.2%)

Question 14: Is the use of icons consistent throughout the application?
Type of Software Yes No Not Applicable
Online database access 99 / 170 (58.2%) 9 / 170 (5.3%) 62 / 170 (36.5%)
spreadsheet 135 / 146 (92.5%) 2 / 146 (1.4%) 9 / 146 (6.2%)
word processor 179 / 201 (89.1%) 6 / 201 (3%) 16 / 201 (8%)
e-mail 141 / 159 (88.7%) 6 / 159 (3.8%) 12 / 159 (7.5%)
Other 354 / 478 (74.1%) 24 / 478 (5%) 100 / 478 (20.9%)
database 184 / 301 (61.1%) 21 / 301 (7%) 96 / 301 (31.9%)
Internet browser 142 / 156 (91%) 5 / 156 (3.2%) 9 / 156 (5.8%)
groupware 38 / 47 (80.9%) 2 / 47 (4.3%) 7 / 47 (14.9%)
Other Internet access 14 / 18 (77.8%) 1 / 18 (5.6%) 3 / 18 (16.7%)

Question 15: Are menus with text equivalents provided for all icon functions or icon selections on menu, tool, and format bars?
Type of Software Yes No Not Applicable
Online database access 77 / 170 (45.3%) 25 / 170 (14.7%) 68 / 170 (40%)
spreadsheet 128 / 146 (87.7%) 7 / 146 (4.8%) 11 / 146 (7.5%)
word processor 175 / 201 (87.1%) 9 / 201 (4.5%) 17 / 201 (8.5%)
e-mail 138 / 159 (86.8%) 9 / 159 (5.7%) 12 / 159 (7.5%)
Other 321 / 478 (67.2%) 48 / 478 (10%) 109 / 478 (22.8%)
database 168 / 301 (55.8%) 36 / 301 (12%) 97 / 301 (32.2%)
Internet browser 136 / 156 (87.2%) 11 / 156 (7.1%) 9 / 156 (5.8%)
groupware 37 / 47 (78.7%) 2 / 47 (4.3%) 8 / 47 (17%)
Other Internet access 13 / 18 (72.2%) 2 / 18 (11.1%) 3 / 18 (16.7%)

Question 16: If there are audio alerts, are visual cues also provided? Note: Most operating systems handle this issue in the client/server environments; the question is most relevant in a dumb terminal environment.
Type of Software Yes No Not Applicable
Online database access 53 / 170 (31.2%) 22 / 170 (12.9%) 95 / 170 (55.9%)
spreadsheet 82 / 146 (56.2%) 14 / 146 (9.6%) 50 / 146 (34.2%)
word processor 113 / 201 (56.2%) 20 / 201 (10%) 68 / 201 (33.8%)
e-mail 104 / 159 (65.4%) 8 / 159 (5%) 47 / 159 (29.6%)
Other 225 / 478 (47.1%) 53 / 478 (11.1%) 200 / 478 (41.8%)
database 103 / 301 (34.2%) 31 / 301 (10.3%) 167 / 301 (55.5%)
Internet browser 84 / 156 (53.8%) 16 / 156 (10.3%) 56 / 156 (35.9%)
groupware 33 / 47 (70.2%) 2 / 47 (4.3%) 12 / 47 (25.5%)
Other Internet access 5 / 18 (27.8%) 1 / 18 (5.6%) 12 / 18 (66.7%)

Question 17: Does the software support the "show sounds" feature where it is built into the operating system?
Type of Software Yes No Not Applicable
Online database access 28 / 170 (16.5%) 45 / 170 (26.5%) 97 / 170 (57.1%)
spreadsheet 87 / 146 (59.6%) 17 / 146 (11.6%) 42 / 146 (28.8%)
word processor 122 / 201 (60.7%) 26 / 201 (12.9%) 53 / 201 (26.4%)
e-mail 98 / 159 (61.6%) 26 / 159 (16.4%) 35 / 159 (22%)
Other 199 / 478 (41.6%) 94 / 478 (19.7%) 185 / 478 (38.7%)
database 92 / 301 (30.6%) 56 / 301 (18.6%) 153 / 301 (50.8%)
Internet browser 87 / 156 (55.8%) 31 / 156 (19.9%) 38 / 156 (24.4%)
groupware 26 / 47 (55.3%) 5 / 47 (10.6%) 16 / 47 (34%)
Other Internet access 4 / 18 (22.2%) 5 / 18 (27.8%) 9 / 18 (50%)

Question 18: Can the user disable or adjust sound volume?
Type of Software Yes No Not Applicable
Online database access 45 / 170 (26.5%) 28 / 170 (16.5%) 97 / 170 (57.1%)
spreadsheet 108 / 146 (74%) 7 / 146 (4.8%) 31 / 146 (21.2%)
word processor 144 / 201 (71.6%) 15 / 201 (7.5%) 42 / 201 (20.9%)
e-mail 119 / 159 (74.8%) 10 / 159 (6.3%) 30 / 159 (18.9%)
Other 257 / 478 (53.8%) 46 / 478 (9.6%) 175 / 478 (36.6%)
database 118 / 301 (39.2%) 47 / 301 (15.6%) 136 / 301 (45.2%)
Internet browser 104 / 156 (66.7%) 16 / 156 (10.3%) 36 / 156 (23.1%)
groupware 33 / 47 (70.2%) 5 / 47 (10.6%) 9 / 47 (19.1%)
Other Internet access 8 / 18 (44.4%) 1 / 18 (5.6%) 9 / 18 (50%)

Question 19: If information is provided in an audio format, is it also capable of being displayed by the user in a visual format?
Type of Software Yes No Not Applicable
Online database access 13 / 170 (7.6%) 23 / 170 (13.5%) 134 / 170 (78.8%)
spreadsheet 50 / 146 (34.2%) 15 / 146 (10.3%) 81 / 146 (55.5%)
word processor 68 / 201 (33.8%) 27 / 201 (13.4%) 106 / 201 (52.7%)
e-mail 63 / 159 (39.6%) 19 / 159 (11.9%) 77 / 159 (48.4%)
Other 129 / 478 (27%) 69 / 478 (14.4%) 280 / 478 (58.6%)
database 62 / 301 (20.6%) 40 / 301 (13.3%) 199 / 301 (66.1%)
Internet browser 53 / 156 (34%) 26 / 156 (16.7%) 77 / 156 (49.4%)
groupware 15 / 47 (31.9%) 4 / 47 (8.5%) 28 / 47 (59.6%)
Other Internet access 2 / 18 (11.1%) 2 / 18 (11.1%) 14 / 18 (77.8%)

Question 20: Is the software application free of patterned backgrounds used behind text or important graphics?
Type of Software Yes No Not Applicable
Online database access 145 / 170 (85.3%) 9 / 170 (5.3%) 16 / 170 (9.4%)
spreadsheet 132 / 146 (90.4%) 5 / 146 (3.4%) 9 / 146 (6.2%)
word processor 181 / 201 (90%) 7 / 201 (3.5%) 13 / 201 (6.5%)
e-mail 140 / 159 (88.1%) 7 / 159 (4.4%) 12 / 159 (7.5%)
Other 384 / 478 (80.3%) 38 / 478 (7.9%) 56 / 478 (11.7%)
database 252 / 301 (83.7%) 22 / 301 (7.3%) 27 / 301 (9%)
Internet browser 124 / 156 (79.5%) 20 / 156 (12.8%) 12 / 156 (7.7%)
groupware 40 / 47 (85.1%) 2 / 47 (4.3%) 5 / 47 (10.6%)
Other Internet access 13 / 18 (72.2%) 2 / 18 (11.1%) 3 / 18 (16.7%)

Question 21: Can a user override default fonts for printing and text displays?
Type of Software Yes No Not Applicable
Online database access 76 / 170 (44.7%) 87 / 170 (51.2%) 7 / 170 (4.1%)
spreadsheet 136 / 146 (93.2%) 2 / 146 (1.4%) 8 / 146 (5.5%)
word processor 187 / 201 (93%) 3 / 201 (1.5%) 11 / 201 (5.5%)
e-mail 134 / 159 (84.3%) 17 / 159 (10.7%) 8 / 159 (5%)
Other 333 / 478 (69.7%) 87 / 478 (18.2%) 58 / 478 (12.1%)
database 154 / 301 (51.2%) 125 / 301 (41.5%) 22 / 301 (7.3%)
Internet browser 133 / 156 (85.3%) 14 / 156 (9%) 9 / 156 (5.8%)
groupware 35 / 47 (74.5%) 9 / 47 (19.1%) 3 / 47 (6.4%)
Other Internet access 16 / 18 (88.9%) 1 / 18 (5.6%) 1 / 18 (5.6%)

Question 22: Can a user adjust or disable flashing, rotating, or moving displays?
Type of Software Yes No Not Applicable
Online database access 26 / 170 (15.3%) 29 / 170 (17.1%) 115 / 170 (67.6%)
spreadsheet 76 / 146 (52.1%) 7 / 146 (4.8%) 63 / 146 (43.2%)
word processor 103 / 201 (51.2%) 15 / 201 (7.5%) 83 / 201 (41.3%)
e-mail 73 / 159 (45.9%) 17 / 159 (10.7%) 69 / 159 (43.4%)
Other 174 / 478 (36.4%) 72 / 478 (15.1%) 232 / 478 (48.5%)
database 66 / 301 (21.9%) 66 / 301 (21.9%) 169 / 301 (56.1%)
Internet browser 75 / 156 (48.1%) 28 / 156 (17.9%) 53 / 156 (34%)
groupware 14 / 47 (29.8%) 5 / 47 (10.6%) 28 / 47 (59.6%)
Other Internet access 4 / 18 (22.2%) 1 / 18 (5.6%) 13 / 18 (72.2%)

Question 23: Does the software ensure that color-coding is never used as the only means of conveying information or indicating an action?
Type of Software Yes No Not Applicable
Online database access 103 / 170 (60.6%) 27 / 170 (15.9%) 40 / 170 (23.5%)
spreadsheet 109 / 146 (74.7%) 14 / 146 (9.6%) 23 / 146 (15.8%)
word processor 148 / 201 (73.6%) 23 / 201 (11.4%) 30 / 201 (14.9%)
e-mail 118 / 159 (74.2%) 12 / 159 (7.5%) 29 / 159 (18.2%)
Other 334 / 478 (69.9%) 56 / 478 (11.7%) 88 / 478 (18.4%)
database 192 / 301 (63.8%) 48 / 301 (15.9%) 61 / 301 (20.3%)
Internet browser 103 / 156 (66%) 26 / 156 (16.7%) 27 / 156 (17.3%)
groupware 28 / 47 (59.6%) 13 / 47 (27.7%) 6 / 47 (12.8%)
Other Internet access 15 / 18 (83.3%) 1 / 18 (5.6%) 2 / 18 (11.1%)

Question 24: Does the application support user-defined color settings system-wide?
Type of Software Yes No Not Applicable
Online database access 80 / 170 (47.1%) 63 / 170 (37.1%) 27 / 170 (15.9%)
spreadsheet 125 / 146 (85.6%) 12 / 146 (8.2%) 9 / 146 (6.2%)
word processor 170 / 201 (84.6%) 17 / 201 (8.5%) 14 / 201 (7%)
e-mail 127 / 159 (79.9%) 17 / 159 (10.7%) 15 / 159 (9.4%)
Other 326 / 478 (68.2%) 77 / 478 (16.1%) 75 / 478 (15.7%)
database 171 / 301 (56.8%) 82 / 301 (27.2%) 48 / 301 (15.9%)
Internet browser 129 / 156 (82.7%) 14 / 156 (9%) 13 / 156 (8.3%)
groupware 35 / 47 (74.5%) 7 / 47 (14.9%) 5 / 47 (10.6%)
Other Internet access 11 / 18 (61.1%) 5 / 18 (27.8%) 2 / 18 (11.1%)

Question 25: Is highlighting also viewable with inverted colors?
Type of Software Yes No Not Applicable
Online database access 95 / 170 (55.9%) 47 / 170 (27.6%) 28 / 170 (16.5%)
spreadsheet 121 / 146 (82.9%) 12 / 146 (8.2%) 13 / 146 (8.9%)
word processor 172 / 201 (85.6%) 13 / 201 (6.5%) 16 / 201 (8%)
e-mail 122 / 159 (76.7%) 14 / 159 (8.8%) 23 / 159 (14.5%)
Other 313 / 478 (65.5%) 76 / 478 (15.9%) 89 / 478 (18.6%)
database 163 / 301 (54.2%) 74 / 301 (24.6%) 64 / 301 (21.3%)
Internet browser 125 / 156 (80.1%) 12 / 156 (7.7%) 19 / 156 (12.2%)
groupware 34 / 47 (72.3%) 7 / 47 (14.9%) 6 / 47 (12.8%)
Other Internet access 10 / 18 (55.6%) 5 / 18 (27.8%) 3 / 18 (16.7%)

Question 26: If the software application draws its own screen elements, does it pick up the size settings that the user has selected in the Control Panel?
Type of Software Yes No Not Applicable
Online database access 59 / 170 (34.7%) 36 / 170 (21.2%) 75 / 170 (44.1%)
spreadsheet 109 / 146 (74.7%) 9 / 146 (6.2%) 28 / 146 (19.2%)
word processor 143 / 201 (71.1%) 22 / 201 (10.9%) 36 / 201 (17.9%)
e-mail 109 / 159 (68.6%) 15 / 159 (9.4%) 35 / 159 (22%)
Other 261 / 478 (54.6%) 78 / 478 (16.3%) 139 / 478 (29.1%)
database 139 / 301 (46.2%) 67 / 301 (22.3%) 95 / 301 (31.6%)
Internet browser 113 / 156 (72.4%) 14 / 156 (9%) 29 / 156 (18.6%)
groupware 29 / 47 (61.7%) 4 / 47 (8.5%) 14 / 47 (29.8%)
Other Internet access 10 / 18 (55.6%) 2 / 18 (11.1%) 6 / 18 (33.3%)

Question 27: Are all manuals and documentation provided in electronic format as well as ASCII text files, including text descriptions of any charts, graphs, pictures, or graphics of any nature?
Type of Software Yes No Not Applicable
Online database access 81 / 170 (47.6%) 80 / 170 (47.1%) 9 / 170 (5.3%)
spreadsheet 84 / 146 (57.5%) 53 / 146 (36.3%) 9 / 146 (6.2%)
word processor 118 / 201 (58.7%) 71 / 201 (35.3%) 12 / 201 (6%)
e-mail 86 / 159 (54.1%) 61 / 159 (38.4%) 12 / 159 (7.5%)
Other 253 / 478 (52.9%) 160 / 478 (33.5%) 65 / 478 (13.6%)
database 147 / 301 (48.8%) 113 / 301 (37.5%) 41 / 301 (13.6%)
Internet browser 83 / 156 (53.2%) 61 / 156 (39.1%) 12 / 156 (7.7%)
groupware 35 / 47 (74.5%) 9 / 47 (19.1%) 3 / 47 (6.4%)
Other Internet access 9 / 18 (50%) 4 / 18 (22.2%) 5 / 18 (27.8%)

Question 28: Can a user choose to have any report generated by the software made available in a "print to ASCII file" format?
Type of Software Yes No Not Applicable
Online database access 83 / 170 (48.8%) 74 / 170 (43.5%) 13 / 170 (7.6%)
spreadsheet 107 / 146 (73.3%) 24 / 146 (16.4%) 15 / 146 (10.3%)
word processor 150 / 201 (74.6%) 26 / 201 (12.9%) 25 / 201 (12.4%)
e-mail 104 / 159 (65.4%) 30 / 159 (18.9%) 25 / 159 (15.7%)
Other 239 / 478 (50%) 127 / 478 (26.6%) 112 / 478 (23.4%)
database 179 / 301 (59.5%) 96 / 301 (31.9%) 26 / 301 (8.6%)
Internet browser 90 / 156 (57.7%) 39 / 156 (25%) 27 / 156 (17.3%)
groupware 27 / 47 (57.4%) 10 / 47 (21.3%) 10 / 47 (21.3%)
Other Internet access 10 / 18 (55.6%) 4 / 18 (22.2%) 4 / 18 (22.2%)

Question 29: Is special training provided for users with disabilities that will enable them to become familiar with the software and learn how to use it in conjunction with assistive technology provided as an accommodation?
Type of Software Yes No Not Applicable
Online database access 66 / 170 (38.8%) 62 / 170 (36.5%) 42 / 170 (24.7%)
spreadsheet 82 / 146 (56.2%) 43 / 146 (29.5%) 21 / 146 (14.4%)
word processor 104 / 201 (51.7%) 59 / 201 (29.4%) 38 / 201 (18.9%)
e-mail 87 / 159 (54.7%) 45 / 159 (28.3%) 27 / 159 (17%)
Other 238 / 478 (49.8%) 144 / 478 (30.1%) 96 / 478 (20.1%)
database 106 / 301 (35.2%) 137 / 301 (45.5%) 58 / 301 (19.3%)
Internet browser 75 / 156 (48.1%) 52 / 156 (33.3%) 29 / 156 (18.6%)
groupware 29 / 47 (61.7%) 12 / 47 (25.5%) 6 / 47 (12.8%)
Other Internet access 7 / 18 (38.9%) 6 / 18 (33.3%) 5 / 18 (27.8%)


1. This document is available on the Department of Justice's section 508 Web site (www.usdoj.gov/crt/508). People with disabilities may request copies in Braille, large print, or on computer disk by calling 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).


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