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Appendix IV-A
Data Tables re: Other Concerns

D-1 Does your agency provide training for all employees and contractors for using TTYs, the Telephone Relay Services (TRS), and the Federal Information Relay Service (FERS)?

  1. Yes.
  2. No, but we are in the process of developing such training.
  3. No, but we are willing to provide such training if short, inexpensive training modules are made available.
  4. No, and we have no such plans to do so.
  5. Yes and no. Some parts of our agency routinely do so while others do not.


    Question D-1: Does your agency provide training for all employees and contractors for using TTYs, the Telephone Relay Services (TRS), and the Federal Information Relay Service (FRS)?

    Unweighted Data Separated by Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 17 / 78

    21.79%

    		 6 / 18

    33.33%

    		 6 / 21

    28.57%

    		 4 / 21

    19.05%

    		 1 / 18

    5.56%

    No, but we are in the process of developing such training. 6 / 78

    7.69%

    		 1 / 18

    5.56%

    		 1 / 21

    4.76%

    		 0 / 21

    0.00%

    		 4 / 18

    22.22%

    No, but we are willing to provide such training if short, inexpensive training modules are made available. 26 / 78

    33.33%

    		 5 / 18

    27.78%

    		 6 / 21

    28.57%

    		 9 / 21

    42.86%

    		 6 / 18

    33.33%

    No, and we have no such plans to do so. 13 / 78

    16.67%

    		 1 / 18

    5.56%

    		 3 / 21

    14.29%

    		 4 / 21

    19.05%

    		 5 / 18

    27.78%

    Yes and no. Some parts of our agency routinely do so while others do not. 16 / 78

    20.51%

    		 5 / 18

    27.78%

    		 5 / 21

    23.81%

    		 4 / 21

    19.05%

    		 2 / 18

    11.11%

    Total 78 18 21 21 18


    Question D-1: Does your agency provide training for all employees and contractors for using TTYs, the Telephone Relay Services (TRS), and the Federal Information Relay Service (FRS)?

    Weighted by Workforce Statistics Within Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 582,093 / 5,134,689 11.34% 561,870 / 5,068,651 11.09% 18,274 / 57,702 31.67% 1,939 / 7,677 25.26% 10 / 659 1.52%
    No, but we are in the process of developing such training. 15,962 / 5,134,689 0.31% 13,031 / 5,068,651 0.26% 2,768 / 57,702 4.80% 0 / 7,677 0.00% 163 / 659 24.73%
    No, but we are willing to provide such training if short, inexpensive training modules are made available. 1,108,123 / 5,134,689 21.58% 1,085,708 / 5,068,651 21.42% 19,503 / 57,702 33.80% 2,615 / 7,677 34.06% 297 / 659 45.07%
    No, and we have no such plans to do so. 63,363 / 5,134,689 1.23% 58,026 / 5,068,651 1.14% 3,540 / 57,702 6.13% 1,690 / 7,677 22.01% 107 / 659 16.24%
    Yes and no. Some parts of our agency routinely do so while others do not. 3,365,148 / 5,134,689 65.54% 3,350,016 / 5,068,651 66.09% 13,617 / 57,702 23.60% 1,433 / 7,677 18.67% 82 / 659 12.44%
    Total 5,134,689 5,068,651 57,702 7,677 659



    D-2 Does your agency provide TTYs, outlets, and shelves wherever it provides telephones for members of the public?

    1. Yes.
    2. No, but we have established a timetable to do so.
    3. No, and we have no plans to do so.
    4. Yes and no. Some parts of our agency do so while others do not.
    5. N/A 1


    Question D-2: Does your agency provide TTYs, outlets, and shelves wherever it provides telephones for members of the public?

    Unweighted Data Separated by Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 27 / 78

    34.62%

    		 5 / 18

    27.78%

    		 12 / 21

    57.14%

    		 7 / 21

    33.33%

    		 3 / 18

    16.67%

    No, but we have established a timetable to do so. 7 / 78

    8.97%

    		 1 / 18

    5.56%

    		 0 / 21

    0.00%

    		 1 / 21

    4.76%

    		 5 / 18

    27.78%

    No, and we have no plans to do so. 18 / 78

    23.08%

    		 3 / 18

    16.67%

    		 3 / 21

    14.29%

    		 7 / 21

    33.33%

    		 5 / 18

    27.78%

    Yes and no. Some parts of our agency do so while others do not. 18 / 78

    23.08%

    		 9 / 18

    50.00%

    		 4 / 21

    19.05%

    		 4 / 21

    19.05%

    		 1 / 18

    5.56%

    N/A 8 / 78

    10.26%

    		 0 / 18

    0.00%

    		 2 / 21

    9.52%

    		 2 / 21

    9.52%

    		 4 / 18

    22.22%

    Total 78 18 21 21 18


    Question D-2: Does your agency provide TTYs, outlets, and shelves wherever it provides telephones for members of the public?

    Weighted by Workforce Statistics Within Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 541,025 / 5,134,689

    10.54%

    		 495,901 / 5,068,651

    9.78%

    		 42,007 / 57,702

    72.80%

    		 2,999 / 7,677

    39.06%

    		 118 / 659

    17.91%

    No, but we have established a timetable to do so. 162,464 / 5,134,689

    3.16%

    		 162,119 / 5,068,651

    3.20%

    		 0 / 57,702

    0.00%

    		 151 / 7,677

    1.97%

    		 194 / 659

    29.44%

    No, and we have no plans to do so. 119,112 / 5,134,689

    2.32%

    		 113,737 / 5,068,651

    2.24%

    		 3,402 / 57,702

    5.90%

    		 1,752 / 7,677

    22.82%

    		 221 / 659

    33.54%

    Yes and no. Some parts of our agency do so while others do not. 4,308,801

    / 5,134,689 83.92%

    		 4,296,894 / 5,068,651

    84.77%

    		 9,549 / 57,702

    16.55%

    		 2,306 / 7,677

    30.04%

    		 52 / 659

    7.89%

    N/A 3,287 / 5,134,689

    0.06%

    		 0 / 5,068,651

    0.00%

    		 2,744 / 57,702

    4.76%

    		 469 / 7,677

    6.11%

    		 74 / 659

    11.23%

    Total 5,134,689 5,068,651 57,702 7,677 659



    D-3 Has your agency installed dedicated TTY lines wherever it receives a large volume of incoming calls?

    1. Yes.
    2. No, but we have established a timetable to do so.
    3. No, and we have no plans to do so.
    4. Yes and no. Some parts of our agency have done so while others have not.


    Question D-3: Has your agency installed dedicated TTY lines wherever it receives a large volume of incoming calls?

    Unweighted Data Separated by Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 34 / 78

    43.59%

    		 7 / 18

    38.89%

    		 11 / 21

    52.38%

    		 11 / 21

    52.38%

    		 5 / 18

    27.78%

    No, but we have established a timetable to do so. 6 / 78

    7.69%

    		 1 / 18

    5.56%

    		 0 / 21

    0.00%

    		 0 / 21

    0.00%

    		 5 / 18

    27.78%

    No, and we have no plans to do so. 18 / 78

    23.08%

    		 2 / 18

    11.11%

    		 3 / 21

    14.29%

    		 6 / 21

    28.57%

    		 7 / 18

    38.89%

    Yes and no. Some parts of our agency have done so while others have not. 20 / 78

    25.64%

    		 8 / 18

    44.44%

    		 7 / 21

    33.33%

    		 4 / 21

    19.05%

    		 1 / 18

    5.56%

    Total 78 18 21 21 18


    Question D-3: Has your agency installed dedicated TTY lines wherever it receives a large volume of incoming calls?

    Weighted by Workforce Statistics Within Agency Size Categories
    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 3,799,108 / 5,134,689

    73.99%

    		3,764,688 / 5,068,651

    74.27%

    		29,542 / 57,702

    51.20%

    		4,658 / 7,677

    60.67%

    		220 / 659

    33.38%

    No, but we have established a timetable to do so. 162,313 / 5,134,689

    3.16%

    		162,119 / 5,068,651

    3.20%

    		0 / 57,702

    0.00%

    		0 / 7,677

    0.00%

    		194 / 659

    29.44%

    No, and we have no plans to do so. 77,190 / 5,134,689

    1.50%

    		71,057 / 5,068,651

    1.40%

    		4,592 / 57,702

    7.96%

    		1,364 / 7,677

    17.77%

    		177 / 659

    26.86%

    Yes and no. Some parts of our agency have done so while others have not. 1,096,078 / 5,134,689

    21.35%

    		1,070,787 / 5,068,651

    21.13%

    		23,568 / 57,702

    40.84%

    		1,655 / 7,677

    21.56%

    		68 / 659

    10.32%

    Total 5,134,689 5,068,651 57,702 7,677 659



    D-4 Does your agency have operators available on interactive automated telephone services (available by pressing "0") for assisting persons with disabilities?

    1. Yes.
    2. No, but we have eatablished a timetable to do so.
    3. No, and we have no plans to do so.
    4. Yes and no. Some parts of our agency routinely do so while others do not.


    Question D-4: Does your agency have operators available on interactive automated telephone services (available by pressing "0") for assisting persons with disabilities?

    Unweighted Data Separated by Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 30 / 78

    38.46%

    		 5 / 18

    27.78%

    		 5 / 21

    23.81%

    		 11 / 21

    52.38%

    		 9 / 18

    50.00%

    No, but we have established a timetable to do so. 4 / 78

    5.13%

    		 3 / 18

    16.67%

    		 1 / 21

    4.76%

    		 0 / 21

    0.00%

    		 0 / 18

    0.00%

    No, and we have no plans to do so. 33 / 78

    42.31%

    		 2 / 18

    11.11%

    		 12 / 21

    57.14%

    		 10 / 21

    47.62%

    		 9 / 18

    50.00%

    Yes and no. Some parts of our agency do so while others do not. 11 / 78

    14.10%

    		 8 / 18

    44.44%

    		 3 / 21

    14.29%

    		 0 / 21

    0.00%

    		 0 / 18

    0.00%

    Total 78 18 21 21 18


    Question D-4: Does your agency have operators available on interactive automated telephone services (available by pressing "0") for assisting persons with disabilities?

    Weighted by Workforce Statistics Within Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 521,402 / 5,134,689

    10.15%

    		 505,896 / 5,068,651

    9.98%

    		 10,131 / 57,702

    17.56%

    		 5,056 / 7,677

    65.86%

    		 319 / 659

    48.41%

    No, but we have established a timetable to do so. 980,187 / 5,134,689

    19.09%

    		 978,937 / 5,068,651

    19.31%

    		 1,250 / 57,702

    2.17%

    		 0 / 7,677

    0.00%

    		 0 / 659

    0.00%

    No, and we have no plans to do so. 181,433 / 5,134,689

    3.53%

    		 141,711 / 5,068,651

    2.80%

    		 36,761 / 57,702

    63.71%

    		 2,621 / 7,677

    34.14%

    		 340 / 659

    51.59%

    Yes and no. Some parts of our agency do so while others do not. 3,451,667 / 5,134,689

    67.22%

    		 3,442,107 / 5,068,651

    67.91%

    		 9,560 / 57,702

    16.57%

    		 0 / 7,677

    0.00%

    		 0 / 659

    0.00%

    Total 5,134,689 5,068,651 57,702 7,677 659



    D-5 If your agency uses interactive telephone systems, have you tested and configured such interactive telephone systems to be compatible with TTYs?

    1. Yes.
    2. No, but we have eatablished a timetable to do so.
    3. No, and we have no plans to do so.
    4. Yes and no. Some parts of our agency routinely have done so while others have not.


    Question D-5: If your agency uses interactive telephone systems, have you tested and configured such interactive telephone systems to be compatible with TTYs?

    Unweighted Data Separated by Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 20 / 78

    25.64%

    		 5 / 18

    27.78%

    		 7 / 21

    33.33%

    		 6 / 21

    28.57%

    		 2 / 18

    11.11%

    No, but we have established a timetable to do so. 13 / 78

    16.67%

    		 3 / 18

    16.67%

    		 4 / 21

    19.05%

    		 1 / 21

    4.76%

    		 5 / 18

    27.78%

    No, and we have no plans to do so. 38 / 78

    48.72%

    		 4 / 18

    22.22%

    		 9 / 21

    42.86%

    		 14 / 21

    66.67%

    		 11 / 18

    61.11%

    Yes and no. Some parts of our agency have done so while others have not. 7 / 78

    8.97%

    		 6 / 18

    33.33%

    		 1 / 21

    4.76%

    		 0 / 21

    0.00%

    		 0 / 18

    0.00%

    Total 78 18 21 21 18


    Question D-5: If your agency uses interactive telephone systems, have you tested and configured such interactive telephone systems to be compatible with TTYs?

    Weighted by Workforce Statistics Within Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 516,186 / 5,134,689

    10.05%

    		 496,870 / 5,068,651

    9.80%

    		 16,948 / 57,702

    29.37%

    		 2,306 / 7,677

    30.04%

    		 62 / 659

    9.41%

    No, but we have established a timetable to do so. 994,443 / 5,134,689

    19.37%

    		 978,937 / 5,068,651

    19.31%

    		 15,117 / 57,702

    26.20%

    		 233 / 7,677

    3.04%

    		 156 / 659

    23.67%

    No, and we have no plans to do so. 3,340,285 / 5,134,689

    65.05%

    		 3,312,768 / 5,068,651

    65.36%

    		 21,938 / 57,702

    38.02%

    		 5,138 / 7,677

    66.93%

    		 441 / 659

    66.92%

    Yes and no. Some parts of our agency have done so while others have not. 283,775 / 5,134,689

    5.53%

    		 280,076 / 5,068,651

    5.53%

    		 3,699 / 57,702

    6.41%

    		 0 / 7,677

    0.00%

    		 0 / 659

    0.00%

    Total 5,134,689 5,068,651 57,702 7,677 659



    D-6 If your agency has toll-free information lines, does it also maintain separate toll-free TTY lines providing equivalent information and services?

    1. Yes.
    2. No, but we have eatablished a timetable to do so.
    3. No, and we have no plans to do so.
    4. Yes and no. Some parts of our agency routinely do so while others do not.


    Question D-6: If your agency has toll-free information lines, does it also maintain separate toll-free TTY lines providing equivalent information and services?

    Unweighted Data Separated by Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 17 / 78

    21.79%

    		 4 / 18

    22.22%

    		 8 / 21

    38.10%

    		 4 / 21

    19.05%

    		 1 / 18

    5.56%

    No, but we have established a timetable to do so. 6 / 78

    7.69%

    		 0 / 18

    0.00%

    		 2 / 21

    9.52%

    		 2 / 21

    9.52%

    		 2 / 18

    11.11%

    No, and we have no plans to do so. 39 / 78

    50.00%

    		 2 / 18

    11.11%

    		 8 / 21

    38.10%

    		 14 / 21

    66.67%

    		 15 / 18

    83.33%

    Yes and no. Some parts of our agency do so while others do not. 16 / 78

    20.51%

    		 12 / 18

    66.67%

    		 3 / 21

    14.29%

    		 1 / 21

    4.76%

    		 0 / 18

    0.00%

    Total 78 18 21 21 18


    Question D-6: If your agency has toll-free information lines, does it also maintain separate toll-free TTY lines providing equivalent information and services?

    Weighted by Workforce Statistics Within Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 555,459 / 5,134,689

    10.82%

    		 529,870 / 5,068,651

    10.45%

    		 23,857 / 57,702

    41.35%

    		 1,702 / 7,677

    22.17%

    		 30 / 659

    4.55%

    No, but we have established a timetable to do so. 3,553 / 5,134,689

    0.07%

    		 0 / 5,068,651

    0.00%

    		 2,352 / 57,702

    4.08%

    		 1,129 / 7,677

    14.71%

    		 72 / 659

    10.93%

    No, and we have no plans to do so. 89,236 / 5,134,689

    1.74%

    		 71,057 / 5,068,651

    1.40%

    		 13,256 / 57,702

    22.97%

    		 4,366 / 7,677

    56.87%

    		 557 / 659

    84.52%

    Yes and no. Some parts of our agency do so while others do not. 4,486,441 / 5,134,689

    87.38%

    		 4,467,724 / 5,068,651

    88.14%

    		 18,237 / 57,702

    31.61%

    		 480 / 7,677

    6.25%

    		 0 / 659

    0.00%

    Total 5,134,689 5,068,651 57,702 7,677 659



    D-7 If your agency owns, controls, or uses any ITMs, have you (1) surveyed them for potential barriers, (2) eliminated some or all of the barriers, and (3) taken steps to ensure that whatever programs provided by any inaccessible ITMs are available to people with disabilities through an accessible ITM or another means?

    1. Yes.
    2. No, but we have eatablished a timetable to do so.
    3. No, and we have no plans to do so.
    4. Yes and no. Some parts of our agency have done so while others have not.
    5. N/A 2


    Question D-7: If your agency owns, controls, or uses any ITMs, have you (1) surveyed them for potential barriers, (2) eliminated some or all of the barriers, and (3) taken steps to ensure that whatever programs provided by any inaccessible ITMs are available to people with disabilities through an accessible ITM or another means?

    Unweighted Data Separated by Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 7 / 77

    9.09%

    		 2 / 18

    11.11%

    		 4 / 20

    20.00%

    		 1 / 21

    4.76%

    		 0 / 18

    0.00%

    No, but we have established a timetable to do so. 12 / 77

    15.58%

    		 5 / 18

    27.78%

    		 4 / 20

    20.00%

    		 2 / 21

    9.52%

    		 1 / 18

    5.56%

    No, and we have no plans to do so. 14 / 77

    18.18%

    		 4 / 18

    22.22%

    		 3 / 20

    15.00%

    		 5 / 21

    23.81%

    		 2 / 18

    11.11%

    Yes and no. Some parts of our agency have done so while others have not. 8 / 77

    10.39%

    		 6 / 18

    33.33%

    		 2 / 20

    10.00%

    		 0 / 21

    0.00%

    		 0 / 18

    0.00%

    N/A. We do not own, control, or use any ITMs. 36 / 77

    46.75%

    		 1 / 18

    5.56%

    		 7 / 20

    35.00%

    		 13 / 21

    61/90%

    		 15 / 18

    83.33%

    Total 77 18 20 21 18


    Question D-7: If your agency owns, controls, or uses any ITMs, have you (1) surveyed them for potential barriers, (2) eliminated some or all of the barriers, and (3) taken steps to ensure that whatever programs provided by any inaccessible ITMs are available to people with disabilities through an accessible ITM or another means?

    Weighted by Workforce Statistics Within Agency Size Categories

    Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
    Yes. 90,192 / 5,133,286

    1.76%

    		 83,000 / 5,068,651

    1.64%

    		 7,023 / 56,299

    12.47%

    		 169 / 7,677

    2.20%

    		 0 / 659

    0.00%

    No, but we have established a timetable to do so. 928,148 / 5,133,286

    18.08%

    		 908,909 / 5,068,651

    17.93%

    		 18,205 / 56,299

    32.34%

    		 979 / 7,677

    12.75%

    		 55 / 659

    8.35%

    No, and we have no plans to do so. 451,945 / 5,133,286

    8.80%

    		 445,015 / 5,068,651

    8.78%

    		 5,321 / 56,299

    9.45%

    		 1,547 / 7,677

    20.15%

    		 62 / 659

    9.41%

    Yes and no. Some parts of our agency have done so while others have not. 3,626,037 / 5,133,286

    70.64%

    		 3,617,727 / 5,068,651

    71.37%

    		 8,310 / 56,299

    14.76%

    		 0 / 7,677

    0.00%

    		 0 / 659

    0.00%

    N/A. We do not own, control, or use any ITMs. 36,964 / 5,133,286

    0.72%

    		 14,000 / 5,068,651

    0.28%

    		 17,440 / 56,299

    30.98%

    		 4,982 / 7,677

    64.90%

    		 542 / 659

    82.25%

    Total 5,133,286 5,068,651 56,299 7,677 659

     

    1 The original “Section 508 Self-Evaluation Questionnaire for Designated Agency Officials” did not offer “N/A” as a possible response to this question. While conducting their self-evaluations, some agencies determined that they never offered telephones for public use. Based on these representations, we added the “N/A” option. Because this option was not included in the original Questionnaire, some of the agencies that chose other responses (especially response c) may have preferred to choose this option, had they known at the outset of its availability.

    2 The original “Section 508 Self-Evaluation Questionnaire for Designated Agency Officials” did not offer “N/A” as a possible response to this question. While conducting their self-evaluations, some agencies determined that they did not own, control, or use any ITMs. Based on these representations, we added the “N/A” option. Because this option was not included in the original Questionnaire, some of the agencies that chose other responses (especially response c) may have preferred to choose this option, had they known at the outset of its availability.

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    Last Updated: 6/14/04

    Updated July 28, 2008