Statistics By Level Of Customization

Software Appendix D(1)

Question-by-Question Responses to the Software Accessibility Checklist:

Question 1. Below are summarized the agencies' responses to question 1 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the software provide keyboard equivalents for all mouse actions, including buttons, scroll windows, text entry fields, and pop-up windows?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (934 / 1124 or 83.1%); No (125 / 1124 or 11.1%); Not Applicable (65 / 1124 or 5.8%)
Commercial software, but modified for agency use: Yes (140 / 185 or 75.7%); No (20 / 185 or 10.8%); Not Applicable (25 / 185 or 13.5%)
Custom software developed in-house: Yes (106 / 198 or 53.5%); No (34 / 198 or 17.2%); Not Applicable (58 / 198 or 29.3%)
Custom software developed under contract: Yes (95 / 169 or 56.2%); No (42 / 169 or 24.9%); Not Applicable (32 / 169 or 18.9%)

Question 2. Below are summarized the agencies' responses to question 2 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the program provide clear and precise instructions for use of all keyboard functions as part of the user documentation?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (899 / 1124 or 80%); No (150 / 1124 or 13.3%); Not Applicable (75 / 1124 or 6.7%)
Commercial software, but modified for agency use: Yes (136 / 185 or 73.5%); No (34 / 185 or 18.4%); Not Applicable (15 / 185 or 8.1%)
Custom software developed in-house: Yes (105 / 198 or 53%); No (60 / 198 or 30.3%); Not Applicable (33 / 198 or 16.7%)
Custom software developed under contract: Yes (108 / 169 or 63.9%); No (50 / 169 or 29.6%); Not Applicable (11 / 169 or 6.5%)

Question 3. Below are summarized the agencies' responses to question 3 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Are instructions regarding keyboard use widely available for all users in your component?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (818 / 1124 or 72.8%); No (219 / 1124 or 19.5%); Not Applicable (87 / 1124 or 7.7%)
Commercial software, but modified for agency use: Yes (133 / 185 or 71.9%); No (36 / 185 or 19.5%); Not Applicable (16 / 185 or 8.6%)
Custom software developed in-house: Yes (115 / 198 or 58.1%); No (55 / 198 or 27.8%); Not Applicable (28 / 198 or 14.1%)
Custom software developed under contract: Yes (114 / 169 or 67.5%); No (43 / 169 or 25.4%); Not Applicable (12 / 169 or 7.1%)

Question 4. Below are summarized the agencies' responses to question 4 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the software have a logical tabbing order among fields, text boxes, and focal points?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (974 / 1124 or 86.7%); No (61 / 1124 or 5.4%); Not Applicable (89 / 1124 or 7.9%)
Commercial software, but modified for agency use: Yes (165 / 185 or 89.2%); No (5 / 185 or 2.7%); Not Applicable (15 / 185 or 8.1%)
Custom software developed in-house: Yes (156 / 198 or 78.8%); No (8 / 198 or 4%); Not Applicable (34 / 198 or 17.2%)
Custom software developed under contract: Yes (149 / 169 or 88.2%); No (10 / 169 or 5.9%); Not Applicable (10 / 169 or 5.9%)

Question 5. Below are summarized the agencies' responses to question 5 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
When navigating screens and dialog boxes using the keyboard, does the focus follow a logical tabbing order?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (986 / 1124 or 87.7%); No (54 / 1124 or 4.8%); Not Applicable (84 / 1124 or 7.5%)
Commercial software, but modified for agency use: Yes (155 / 185 or 83.8%); No (11 / 185 or 5.9%); Not Applicable (19 / 185 or 10.3%)
Custom software developed in-house: Yes (157 / 198 or 79.3%); No (6 / 198 or 3%); Not Applicable (35 / 198 or 17.7%)
Custom software developed under contract: Yes (145 / 169 or 85.8%); No (14 / 169 or 8.3%); Not Applicable (10 / 169 or 5.9%)

Question 6. Below are summarized the agencies' responses to question 6 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Is there a well-defined focal point that moves with keyboard navigation? (E.g., can you use the arrow keys to navigate through a list followed by pressing the ENTER key or space bar to select the desired item?)
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (963 / 1124 or 85.7%); No (77 / 1124 or 6.9%); Not Applicable (84 / 1124 or 7.5%)
Commercial software, but modified for agency use: Yes (156 / 185 or 84.3%); No (13 / 185 or 7%); Not Applicable (16 / 185 or 8.6%)
Custom software developed in-house: Yes (128 / 198 or 64.6%); No (26 / 198 or 13.1%); Not Applicable (44 / 198 or 22.2%)
Custom software developed under contract: Yes (129 / 169 or 76.3%); No (26 / 169 or 15.4%); Not Applicable (14 / 169 or 8.3%)

Question 7. Below are summarized the agencies' responses to question 7 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Are shortcut keys provided for all pull-down menus?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (779 / 1124 or 69.3%); No (261 / 1124 or 23.2%); Not Applicable (84 / 1124 or 7.5%)
Commercial software, but modified for agency use: Yes (124 / 185 or 67%); No (31 / 185 or 16.8%); Not Applicable (30 / 185 or 16.2%)
Custom software developed in-house: Yes (79 / 198 or 39.9%); No (45 / 198 or 22.7%); Not Applicable (74 / 198 or 37.4%)
Custom software developed under contract: Yes (76 / 169 or 45%); No (37 / 169 or 21.9%); Not Applicable (56 / 169 or 33.1%)

Question 8. Below are summarized the agencies' responses to question 8 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the software support existing accessibility features built into the operating system (e.g., sticky keys, slow keys, repeat keys in Apple Macintosh OS or Microsoft Windows 95)?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (884 / 1124 or 78.6%); No (109 / 1124 or 9.7%); Not Applicable (131 / 1124 or 11.7%)
Commercial software, but modified for agency use: Yes (111 / 185 or 60%); No (34 / 185 or 18.4%); Not Applicable (40 / 185 or 21.6%)
Custom software developed in-house: Yes (89 / 198 or 44.9%); No (37 / 198 or 18.7%); Not Applicable (72 / 198 or 36.4%)
Custom software developed under contract: Yes (59 / 169 or 34.9%); No (56 / 169 or 33.1%); Not Applicable (54 / 169 or 32%)

Question 9. Below are summarized the agencies' responses to question 9 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
If timed responses are present, does the software allow the user to modify the timing parameters of any required timed responses?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (234 / 1124 or 20.8%); No (116 / 1124 or 10.3%); Not Applicable (774 / 1124 or 68.9%)
Commercial software, but modified for agency use: Yes (31 / 185 or 16.8%); No (12 / 185 or 6.5%); Not Applicable (142 / 185 or 76.8%)
Custom software developed in-house: Yes (8 / 198 or 4%); No (40 / 198 or 20.2%); Not Applicable (150 / 198 or 75.8%)
Custom software developed under contract: Yes (20 / 169 or 11.8%); No (17 / 169 or 10.1%); Not Applicable (132 / 169 or 78.1%)

Question 10. Below are summarized the agencies' responses to question 10 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Are all descriptions or labels for fields positioned immediately to the left or directly above the control, and do they end in a colon, so that it is easy for screen reading software to associate the labels with the corresponding fields?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (599 / 1124 or 53.3%); No (228 / 1124 or 20.3%); Not Applicable (297 / 1124 or 26.4%)
Commercial software, but modified for agency use: Yes (97 / 185 or 52.4%); No (47 / 185 or 25.4%); Not Applicable (41 / 185 or 22.2%)
Custom software developed in-house: Yes (94 / 198 or 47.5%); No (70 / 198 or 35.4%); Not Applicable (34 / 198 or 17.2%)
Custom software developed under contract: Yes (98 / 169 or 58%); No (57 / 169 or 33.7%); Not Applicable (14 / 169 or 8.3%)

Question 11. Below are summarized the agencies' responses to question 11 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does every window, object, and control have a clearly named label?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (945 / 1124 or 84.1%); No (93 / 1124 or 8.3%); Not Applicable (86 / 1124 or 7.7%)
Commercial software, but modified for agency use: Yes (149 / 185 or 80.5%); No (14 / 185 or 7.6%); Not Applicable (22 / 185 or 11.9%)
Custom software developed in-house: Yes (146 / 198 or 73.7%); No (14 / 198 or 7.1%); Not Applicable (38 / 198 or 19.2%)
Custom software developed under contract: Yes (132 / 169 or 78.1%); No (18 / 169 or 10.7%); Not Applicable (19 / 169 or 11.2%)

Question 12. Below are summarized the agencies' responses to question 12 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the software application use standard controls rather than owner-drawn or custom controls?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (1016 / 1124 or 90.4%); No (47 / 1124 or 4.2%); Not Applicable (61 / 1124 or 5.4%)
Commercial software, but modified for agency use: Yes (150 / 185 or 81.1%); No (23 / 185 or 12.4%); Not Applicable (12 / 185 or 6.5%)
Custom software developed in-house: Yes (142 / 198 or 71.7%); No (28 / 198 or 14.1%); Not Applicable (28 / 198 or 14.1%)
Custom software developed under contract: Yes (119 / 169 or 70.4%); No (31 / 169 or 18.3%); Not Applicable (19 / 169 or 11.2%)

Question 13. Below are summarized the agencies' responses to question 13 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the software have a user selectable option to display text on icons, i.e., text only icons or bubble help?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (799 / 1124 or 71.1%); No (159 / 1124 or 14.1%); Not Applicable (166 / 1124 or 14.8%)
Commercial software, but modified for agency use: Yes (109 / 185 or 58.9%); No (35 / 185 or 18.9%); Not Applicable (41 / 185 or 22.2%)
Custom software developed in-house: Yes (39 / 198 or 19.7%); No (54 / 198 or 27.3%); Not Applicable (105 / 198 or 53%)
Custom software developed under contract: Yes (55 / 169 or 32.5%); No (48 / 169 or 28.4%); Not Applicable (66 / 169 or 39.1%)

Question 14. Below are summarized the agencies' responses to question 14 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Is the use of icons consistent throughout the application?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (983 / 1124 or 87.5%); No (46 / 1124 or 4.1%); Not Applicable (95 / 1124 or 8.5%)
Commercial software, but modified for agency use: Yes (139 / 185 or 75.1%); No (6 / 185 or 3.2%); Not Applicable (40 / 185 or 21.6%)
Custom software developed in-house: Yes (78 / 198 or 39.4%); No (12 / 198 or 6.1%); Not Applicable (108 / 198 or 54.5%)
Custom software developed under contract: Yes (86 / 169 or 50.9%); No (12 / 169 or 7.1%); Not Applicable (71 / 169 or 42%)

Question 15. Below are summarized the agencies' responses to question 15 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Are menus with text equivalents provided for all icon functions or icon selections on menu, tool, and format bars?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (941 / 1124 or 83.7%); No (79 / 1124 or 7%); Not Applicable (104 / 1124 or 9.3%)
Commercial software, but modified for agency use: Yes (125 / 185 or 67.6%); No (19 / 185 or 10.3%); Not Applicable (41 / 185 or 22.2%)
Custom software developed in-house: Yes (58 / 198 or 29.3%); No (27 / 198 or 13.6%); Not Applicable (113 / 198 or 57.1%)
Custom software developed under contract: Yes (69 / 169 or 40.8%); No (24 / 169 or 14.2%); Not Applicable (76 / 169 or 45%)

Question 16. Below are summarized the agencies' responses to question 16 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
If there are audio alerts, are visual cues also provided? Note: Most operating systems handle this issue in the client/server environment; the question is most relevant in a dumb terminal environment.
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (650 / 1124 or 57.8%); No (102 / 1124 or 9.1%); Not Applicable (372 / 1124 or 33.1%)
Commercial software, but modified for agency use: Yes (62 / 185 or 33.5%); No (13 / 185 or 7%); Not Applicable (110 / 185 or 59.5%)
Custom software developed in-house: Yes (47 / 198 or 23.7%); No (27 / 198 or 13.6%); Not Applicable (124 / 198 or 62.6%)
Custom software developed under contract: Yes (43 / 169 or 25.4%); No (25 / 169 or 14.8%); Not Applicable (101 / 169 or 59.8%)

Question 17. Below are summarized the agencies' responses to question 17 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the software support the "show sounds" feature where it is built into the operating system?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (639 / 1124 or 56.9%); No (189 / 1124 or 16.8%); Not Applicable (296 / 1124 or 26.3%)
Commercial software, but modified for agency use: Yes (48 / 185 or 25.9%); No (34 / 185 or 18.4%); Not Applicable (103 / 185 or 55.7%)
Custom software developed in-house: Yes (26 / 198 or 13.1%); No (48 / 198 or 24.2%); Not Applicable (124 / 198 or 62.6%)
Custom software developed under contract: Yes (30 / 169 or 17.8%); No (34 / 169 or 20.1%); Not Applicable (105 / 169 or 62.1%)

Question 18. Below are summarized the agencies' responses to question 18 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Can the user disable or adjust sound volume?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (776 / 1124 or 69%); No (91 / 1124 or 8.1%); Not Applicable (257 / 1124 or 22.9%)
Commercial software, but modified for agency use: Yes (74 / 185 or 40%); No (23 / 185 or 12.4%); Not Applicable (88 / 185 or 47.6%)
Custom software developed in-house: Yes (44 / 198 or 22.2%); No (37 / 198 or 18.7%); Not Applicable (117 / 198 or 59.1%)
Custom software developed under contract: Yes (42 / 169 or 24.9%); No (24 / 169 or 14.2%); Not Applicable (103 / 169 or 60.9%)

Question 19. Below are summarized the agencies' responses to question 19 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
If information is provided in an audio format, is it also capable of being displayed by the user in a visual format?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (397 / 1124 or 35.3%); No (161 / 1124 or 14.3%); Not Applicable (566 / 1124 or 50.4%)
Commercial software, but modified for agency use: Yes (27 / 185 or 14.6%); No (20 / 185 or 10.8%); Not Applicable (138 / 185 or 74.6%)
Custom software developed in-house: Yes (11 / 198 or 5.6%); No (23 / 198 or 11.6%); Not Applicable (164 / 198 or 82.8%)
Custom software developed under contract: Yes (20 / 169 or 11.8%); No (21 / 169 or 12.4%); Not Applicable (128 / 169 or 75.7%)

Question 20. Below are summarized the agencies' responses to question 20 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Is the software application free of patterned backgrounds used behind text or important graphics?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (955 / 1124 or 85%); No (81 / 1124 or 7.2%); Not Applicable (88 / 1124 or 7.8%)
Commercial software, but modified for agency use: Yes (162 / 185 or 87.6%); No (13 / 185 or 7%); Not Applicable (10 / 185 or 5.4%)
Custom software developed in-house: Yes (147 / 198 or 74.2%); No (10 / 198 or 5.1%); Not Applicable (41 / 198 or 20.7%)
Custom software developed under contract: Yes (147 / 169 or 87%); No (8 / 169 or 4.7%); Not Applicable (14 / 169 or 8.3%)

Question 21. Below are summarized the agencies' responses to question 21 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Can a user override defaults fonts for printing and text displays?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (946 / 1124 or 84.2%); No (103 / 1124 or 9.2%); Not Applicable (75 / 1124 or 6.7%)
Commercial software, but modified for agency use: Yes (112 / 185 or 60.5%); No (61 / 185 or 33%); Not Applicable (12 / 185 or 6.5%)
Custom software developed in-house: Yes (67 / 198 or 33.8%); No (103 / 198 or 52%); Not Applicable (28 / 198 or 14.1%)
Custom software developed under contract: Yes (79 / 169 or 46.7%); No (78 / 169 or 46.2%); Not Applicable (12 / 169 or 7.1%)

Question 22. Below are summarized the agencies' responses to question 22 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Can a user adjust or disable flashing, rotating, or moving displays?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (523 / 1124 or 46.5%); No (132 / 1124 or 11.7%); Not Applicable (469 / 1124 or 41.7%)
Commercial software, but modified for agency use: Yes (50 / 185 or 27%); No (22 / 185 or 11.9%); Not Applicable (113 / 185 or 61.1%)
Custom software developed in-house: Yes (9 / 198 or 4.5%); No (50 / 198 or 25.3%); Not Applicable (139 / 198 or 70.2%)
Custom software developed under contract: Yes (29 / 169 or 17.2%); No (36 / 169 or 21.3%); Not Applicable (104 / 169 or 61.5%)

Question 23. Below are summarized the agencies' responses to question 23 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the software ensure that color-coding is never used as the only means of conveying information or indicating an action?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (810 / 1124 or 72.1%); No (133 / 1124 or 11.8%); Not Applicable (181 / 1124 or 16.1%)
Commercial software, but modified for agency use: Yes (112 / 185 or 60.5%); No (35 / 185 or 18.9%); Not Applicable (38 / 185 or 20.5%)
Custom software developed in-house: Yes (125 / 198 or 63.1%); No (28 / 198 or 14.1%); Not Applicable (45 / 198 or 22.7%)
Custom software developed under contract: Yes (103 / 169 or 60.9%); No (24 / 169 or 14.2%); Not Applicable (42 / 169 or 24.9%)

Question 24. Below are summarized the agencies' responses to question 24 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Does the application support user-defined color settings system-wide?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (890 / 1124 or 79.2%); No (121 / 1124 or 10.8%); Not Applicable (113 / 1124 or 10.1%)
Commercial software, but modified for agency use: Yes (118 / 185 or 63.8%); No (45 / 185 or 24.3%); Not Applicable (22 / 185 or 11.9%)
Custom software developed in-house: Yes (85 / 198 or 42.9%); No (71 / 198 or 35.9%); Not Applicable (42 / 198 or 21.2%)
Custom software developed under contract: Yes (81 / 169 or 47.9%); No (57 / 169 or 33.7%); Not Applicable (31 / 169 or 18.3%)

Question 25. Below are summarized the agencies' responses to question 25 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Is highlighting also viewable with inverted colors?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (870 / 1124 or 77.4%); No (126 / 1124 or 11.2%); Not Applicable (128 / 1124 or 11.4%)
Commercial software, but modified for agency use: Yes (109 / 185 or 58.9%); No (39 / 185 or 21.1%); Not Applicable (37 / 185 or 20%)
Custom software developed in-house: Yes (90 / 198 or 45.5%); No (59 / 198 or 29.8%); Not Applicable (49 / 198 or 24.7%)
Custom software developed under contract: Yes (86 / 169 or 50.9%); No (36 / 169 or 21.3%); Not Applicable (47 / 169 or 27.8%)

Question 26. Below are summarized the agencies' responses to question 26 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
If the software application draws its own screen elements, does it pick up the size settings that the user has selected in the Control Panel?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (784 / 1124 or 69.8%); No (120 / 1124 or 10.7%); Not Applicable (220 / 1124 or 19.6%)
Commercial software, but modified for agency use: Yes (90 / 185 or 48.6%); No (39 / 185 or 21.1%); Not Applicable (56 / 185 or 30.3%)
Custom software developed in-house: Yes (57 / 198 or 28.8%); No (41 / 198 or 20.7%); Not Applicable (100 / 198 or 50.5%)
Custom software developed under contract: Yes (41 / 169 or 24.3%); No (47 / 169 or 27.8%); Not Applicable (81 / 169 or 47.9%)

Question 27. Below are summarized the agencies' responses to question 27 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Are all manuals and documentation provided in electronic format as well as ASCII text files, including text descriptions of any charts, graphs, pictures, or graphics of any nature?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (628 / 1124 or 55.9%); No (400 / 1124 or 35.6%); Not Applicable (96 / 1124 or 8.5%)
Commercial software, but modified for agency use: Yes (116 / 185 or 62.7%); No (54 / 185 or 29.2%); Not Applicable (15 / 185 or 8.1%)
Custom software developed in-house: Yes (76 / 198 or 38.4%); No (75 / 198 or 37.9%); Not Applicable (47 / 198 or 23.7%)
Custom software developed under contract: Yes (76 / 169 or 45%); No (83 / 169 or 49.1%); Not Applicable (10 / 169 or 5.9%)

Question 28. Below are summarized the agencies' responses to question 28 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Can a user choose to have any report generated by the software made available in a "print to ASCII file" format?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (727 / 1124 or 64.7%); No (216 / 1124 or 19.2%); Not Applicable (181 / 1124 or 16.1%)
Commercial software, but modified for agency use: Yes (111 / 185 or 60%); No (54 / 185 or 29.2%); Not Applicable (20 / 185 or 10.8%)
Custom software developed in-house: Yes (69 / 198 or 34.8%); No (90 / 198 or 45.5%); Not Applicable (39 / 198 or 19.7%)
Custom software developed under contract: Yes (82 / 169 or 48.5%); No (70 / 169 or 41.4%); Not Applicable (17 / 169 or 10.1%)

Question 29. Below are summarized the agencies' responses to question 29 of the Software Accessibility Checklist, categorized by the type of software used. This question asks,
Is special training provided for users with disabilities that will enable them to become familiar with the software and learn how to use it in conjunction with assistive technology provided as an accommodation?
The agencies provided the following responses to this question, categorized by the type of software:
Commercial off-the-shelf software (used "as is"): Yes (583 / 1124 or 51.9%); No (337 / 1124 or 30%); Not Applicable (204 / 1124 or 18.1%)
Commercial software, but modified for agency use: Yes (97 / 185 or 52.4%); No (49 / 185 or 26.5%); Not Applicable (39 / 185 or 21.1%)
Custom software developed in-house: Yes (61 / 198 or 30.8%); No (90 / 198 or 45.5%); Not Applicable (47 / 198 or 23.7%)
Custom software developed under contract: Yes (53 / 169 or 31.4%); No (84 / 169 or 49.7%); Not Applicable (32 / 169 or 18.9%)


1. This document is available on the Department of Justice's section 508 Web site (www.usdoj.gov/crt/508). People with disabilities may request copies in Braille, large print, or on computer disk by calling 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).

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Updated August 6, 2015