Department of Justice
Executive Office for Immigration Review
||Monday, May 19, 2014
At midnight on April 12, 2014, the Executive Office for Immigration Review experienced a catastrophic hardware failure that
rendered inaccessible many of its applications. Immediately after identifying the problem, our staff began around-the-clock efforts to recover the
hardware. We soon began working with data recovery service experts to preserve our data and restore our applications. Included in the inaccessible
information were our backup systems.
We are happy to announce that the data recovery team was able to recover the data and create new drives for those which had failed. To date, we have
not lost any data, and we are continuing to finalize restoration of those applications most critical to our internal and external stakeholders. As of 9:00 a.m.
on May 19, 2014, our electronic databases are again functional. Although the case information hotline (800-898-7180) is also functional, the hotline is
limited to providing information recorded in the electronic database, which our staff will continue to update until all case information is current. We
are continuing recovery efforts on other applications, including eRegistration.
We appreciate the patience of our stakeholders through this frustrating time. Please know that our information technology staff has worked very hard to make
sure that our system has been rebuilt, but we have also worked smart. Our system was reconstructed in a way that provides more and better redundancies and
monitoring that will result in a greater assurance such issues will not again present.