Follow-Up Audit of the Bureau of Alcohol, Tobacco, Firearms and Explosives
Forensic Science Laboratories Workload Management

Audit Report 06-15
March 2006
Office of the Inspector General


Appendix V
Customer Satisfaction Card




U.S. Department of Justice
Bureau of Alcohol, Tobacco, Firearms and Explosives

Customer Feed Back Form


We want to be more responsive to the needs of the laboratory users. Please give us your reviews on the Laboratory’s performance and return the completed card.

Laboratory No. _______________________      Examiner _______________________

  1. How was the service the Laboratory provided in this analysis?
  2. Very Good     Good     Poor     Very Poor

  3. How satisfied were you with the time taken by the Laboratory to complete this analysis?
  4. Very satisfied     Satisfied     Fairly satisfied     Not satisfied

  5. Were you satisfied with the reports/statements sent to you by the Laboratory?
  6. Very satisfied     Satisfied     Fairly satisfied     Not satisfied

Comments: _____________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Please return the response card to the Forensic Science Laboratory. Thank you.

ER__________________      RF__________________

ATF Form 7110.12
Revised April 2004
*U.S.GPO:2004-304-380/73110



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