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INS and Airline Industry Relations
Report Number I-2000-020
September 2000

TABLE OF CONTENTS

EXECUTIVE DIGEST

INTRODUCTION

BACKGROUND

RESULTS OF THE INSPECTION

TRAINING
    INS Does Not Evaluate Training Effectiveness
    INS Does Not Know How Many Personnel Need Training
    INS Does Not Maintain a Centralized Training Schedule
    Recommendations on Training

TACTICAL INFORMATION
    Most INS Airport Offices Do Not Share Tactical Information
    Only Limited Tactical Information Is Shared at the National Level
    INS Policy Does Not Address the Sharing of Tactical Information
    Recommendations on Tactical Information

COMMUNICATION
    User Fee Advisory Committee Is Not Advising the Commissioner
    Productive Relationships at JFK, Miami, and LAX Airports
    Recommendations on Communication

APPENDIX I: USER FEE ADVISORY COMMITTEE CHARTER

APPENDIX II: METHODOLOGY

APPENDIX III: INS RESPONSE TO DRAFT REPORT

APPENDIX IV: OFFICE OF INSPECTOR GENERAL'S ANALYSIS OF MANAGEMENT'S RESPONSE