Crime Victims’ Rights Ombudsman

A victim of a federal crime may file a complaint against any Department of Justice employee whom the victim believes has failed to provide the rights established under the Crime Victims Rights Act, 18 U.S.C. § 3771. The Department has established the Office of the Victims’ Rights Ombudsman to receive and investigate complaints filed by crime victims against its employees, and has implemented Procedures to Promote Compliance with Crime Victims’ Rights Obligations, 28 C.F.R. § 45.10.   The complaint process is not designed for the correction of specific victims’ rights violations, but is instead used to request corrective or disciplinary action against Department of Justice employees who may have failed to provide rights to crime victims. The Department of Justice will investigate the allegations in the complaint to determine whether the employee utilized his or her "best efforts" to provide crime victims' rights.