Substance of Customer Notice
The purpose of the investigation as stated in the customer notice need
include reference to specific sections of Title 18 believed to have been
but should include the generic classification of the offenses (i.e., fraud,
bribery of a federal official, extortion, narcotic trafficking, theft of
property). The customer notice must also state the name and business
the government official to be served with copies of the customer challenge
papers; this generally should be the officer who initiates the legal process
The provisions of the Act pertinent to customer notice can be found in
sections relating to the various forms of proceyss; 12 U.S.C. § 3405
administrative process; 12 U.S.C. § 3407 for judicial subpoenas; and
U.S.C. § 3408 for formal written requests.
Suggested forms are: Form DOJ-464 for customer notice; Form DOJ-465
a motion to enjoin or quash; and Form DOJ-466 for a sworn statement.