U.S. Department of Justice
United States Attorney's Office
Eastern District of Oklahoma
1200 West Okmulgee
Muskogee, Oklahoma 74401
Main Fax (918) 684-5130
Criminal Fax (918) 684-5150
February 10, 1998
Mr. Darryl Maggard
Cherokee County 9-1-1 Coordinator
213 West Delaware, Room 205A
Tahlequah, Oklahoma 74464
Re: The Cherokee County 9-1-1 Emergency Service
Dear Mr. Maggard:
This letter is in regard to our compliance review of the Cherokee County
9-1-1 Service center under Title II of the Americans with Disabilities Act of 1990, 42 U.S.C. ï½§ï½§ 12131-12134. Title II prohibits discrimination against qualified individuals with disabilities on the basis of disability in the services, programs, or activities of state and local governments.
It is my understanding that the Cherokee County 9-1-1 Service is located in the Sheriff's Department and offers 9-1-1 services county-wide. State or local government such as the County Sheriff's Office are public entities subject to the requirements of Title II and its implementing regulation. 28 C.F.R. ï½§ 35.104. Section 35.162 of the regulation requires that telephone emergency services provide direct access to individuals who use a TDD for telephone communications.
Our compliance review conducted on January 6, 1998, included an overview of Cherokee County's policies, procedures, and pertinent records, and the site visit at the 9-1-1 facility. The compliance review shows that the 9-1-1 system has TDD-accessible keyboards at all three of its call-taking positions. The keyboards allow each 9-1-1 operator to directly handle TDD 9-1-1 calls, and to make call-backs using a TDD. The system is equipped with a recording system that records all incoming
9-1-1 calls, including TDD calls. Cherokee County's current Standard Operating Procedures require that call-takers treat all 9-1-1 silent calls as potential TDD calls, and query the line on a silent call to determine if the caller is using a TDD.
This site review also revealed that the recording equipment monitors all incoming emergency lines including TDD calls, that ANI and ALI are available for both voice and TDD calls, and that there is a regular maintenance plan for all of the equipment, including TDD equipment.
My only concern is that if you need to transfer a TDD call to the City Police, this cannot be accomplished at present as the City Police have no TDD capability. I understand from our conversation that the equipment is on order but has not been received. I would request that you use any influence that you may have as the coordinator for the Cherokee County 9-1-1 Service and encourage the City to install the proper equipment as soon as possible.
During my visit, you and I reviewed the 9-1-1 emergency phone number listing in the Tahlequah phone book to determine if readers had notice of TDD capability for 9-1-1. The telephone directory contained no notice of TDD capability. Since that time, you have made inquiries as to accomplishing a notice of TDD capability being placed in the local telephone directory.
Because of the foregoing, we have no serious concerns regarding the level of access that the 9-1-1 system has provided for individuals who use TDD's. Thank you for your wholehearted cooperation and assistance in this matter. I enjoyed meeting with you and visiting your facility. If you have any further questions regarding this matter, do not hesitate to call me at (918) 684-5111.
United States Attorney
CHERYL R. TRIPLETT
Assistant United States Attorney