Example: Inadequate Training

Example: Vendor trainers are often uninformed about accessibility issues

A trainer contracted by an agency to demonstrate how to conduct searches in a proprietary legal database may not know all of the keystroke equivalents for "point and click" mouse/icon instructions. Without this knowledge, training is likely to be inadequate for users who cannot use a computer mouse, such as those who are blind, have low vision, or have disabilities affecting manual dexterity. The same trainer is likely to be unfamiliar with screen readers and how they affect usability of the proprietary legal database.

Updated August 6, 2015

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