Statistics By Level Of Customization

Software Appendix D(1)

Question-by-Question Responses to the Software Accessibility Checklist:

Question 1: Does the software provide keyboard equivalents for all mouse actions, including buttons, scroll windows, text entry fields, and pop-up windows?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 934 / 1124 (83.1%) 125 / 1124 (11.1%) 65 / 1124 (5.8%)
Commercial software, but modified for agency use 140 / 185 (75.7%) 20 / 185 (10.8%) 25 / 185 (13.5%)
Custom software developed in-house 106 / 198 (53.5%) 34 / 198 (17.2%) 58 / 198 (29.3%)
Custom software developed under contract 95 / 169 (56.2%) 42 / 169 (24.9%) 32 / 169 (18.9%)
Question 2: Does the program provide clear and precise instructions for use of all keyboard functions as part of the user documentation?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 899 / 1124 (80%) 150 / 1124 (13.3%) 75 / 1124 (6.7%)
Commercial software, but modified for agency use 136 / 185 (73.5%) 34 / 185 (18.4%) 15 / 185 (8.1%)
Custom software developed in-house 105 / 198 (53%) 60 / 198 (30.3%) 33 / 198 (16.7%)
Custom software developed under contract 108 / 169 (63.9%) 50 / 169 (29.6%) 11 / 169 (6.5%)
Question 3: Are instructions regarding keyboard use widely available for all users in your component?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 818 / 1124 (72.8%) 219 / 1124 (19.5%) 87 / 1124 (7.7%)
Commercial software, but modified for agency use 133 / 185 (71.9%) 36 / 185 (19.5%) 16 / 185 (8.6%)
Custom software developed in-house 115 / 198 (58.1%) 55 / 198 (27.8%) 28 / 198 (14.1%)
Custom software developed under contract 114 / 169 (67.5%) 43 / 169 (25.4%) 12 / 169 (7.1%)
Question 4: Does the software have a logical tabbing order among fields, text boxes, and focal points?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 974 / 1124 (86.7%) 61 / 1124 (5.4%) 89 / 1124 (7.9%)
Commercial software, but modified for agency use 165 / 185 (89.2%) 5 / 185 (2.7%) 15 / 185 (8.1%)
Custom software developed in-house 156 / 198 (78.8%) 8 / 198 (4%) 34 / 198 (17.2%)
Custom software developed under contract 149 / 169 (88.2%) 10 / 169 (5.9%) 10 / 169 (5.9%)
Question 5: When navigating screens and dialog boxes using the keyboard, does the focus follow a logical tabbing order?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 986 / 1124 (87.7%) 54 / 1124 (4.8%) 84 / 1124 (7.5%)
Commercial software, but modified for agency use 155 / 185 (83.8%) 11 / 185 (5.9%) 19 / 185 (10.3%)
Custom software developed in-house 157 / 198 (79.3%) 6 / 198 (3%) 35 / 198 (17.7%)
Custom software developed under contract 145 / 169 (85.8%) 14 / 169 (8.3%) 10 / 169 (5.9%)
Question 6: Is there a well-defined focal point that moves with keyboard navigation? (E.g., can you use the arrow keys to navigate through a list followed by pressing the ENTER key or space bar to select the desired item?)
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 963 / 1124 (85.7%) 77 / 1124 (6.9%) 84 / 1124 (7.5%)
Commercial software, but modified for agency use 156 / 185 (84.3%) 13 / 185 (7%) 16 / 185 (8.6%)
Custom software developed in-house 128 / 198 (64.6%) 26 / 198 (13.1%) 44 / 198 (22.2%)
Custom software developed under contract 129 / 169 (76.3%) 26 / 169 (15.4%) 14 / 169 (8.3%)
Question 7: Are shortcut keys provided for all pull-down menus?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 779 / 1124 (69.3%) 261 / 1124 (23.2%) 84 / 1124 (7.5%)
Commercial software, but modified for agency use 124 / 185 (67%) 31 / 185 (16.8%) 30 / 185 (16.2%)
Custom software developed in-house 79 / 198 (39.9%) 45 / 198 (22.7%) 74 / 198 (37.4%)
Custom software developed under contract 76 / 169 (45%) 37 / 169 (21.9%) 56 / 169 (33.1%)
Question 8: Does the software support existing accessibility features built into the operating system (e.g., sticky keys, slow keys, repeat keys in Apple Macintosh OS or Microsoft Windows 95)?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 884 / 1124 (78.6%) 109 / 1124 (9.7%) 131 / 1124 (11.7%)
Commercial software, but modified for agency use 111 / 185 (60%) 34 / 185 (18.4%) 40 / 185 (21.6%)
Custom software developed in-house 89 / 198 (44.9%) 37 / 198 (18.7%) 72 / 198 (36.4%)
Custom software developed under contract 59 / 169 (34.9%) 56 / 169 (33.1%) 54 / 169 (32%)
Question 9: If timed responses are present, does the software allow the user to modify the timing parameters of any required timed responses?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 234 / 1124 (20.8%) 116 / 1124 (10.3%) 774 / 1124 (68.9%)
Commercial software, but modified for agency use 31 / 185 (16.8%) 12 / 185 (6.5%) 142 / 185 (76.8%)
Custom software developed in-house 8 / 198 (4%) 40 / 198 (20.2%) 150 / 198 (75.8%)
Custom software developed under contract 20 / 169 (11.8%) 17 / 169 (10.1%) 132 / 169 (78.1%)
Question 10: Are all descriptions or labels for fields positioned immediately to the left or directly above the control, and do they end in a colon, so that it is easy for screen reading software to associate the labels with the corresponding fields?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 599 / 1124 (53.3%) 228 / 1124 (20.3%) 297 / 1124 (26.4%)
Commercial software, but modified for agency use 97 / 185 (52.4%) 47 / 185 (25.4%) 41 / 185 (22.2%)
Custom software developed in-house 94 / 198 (47.5%) 70 / 198 (35.4%) 34 / 198 (17.2%)
Custom software developed under contract 98 / 169 (58%) 57 / 169 (33.7%) 14 / 169 (8.3%)
Question 11: Does every window, object, and control have a clearly named label?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 945 / 1124 (84.1%) 93 / 1124 (8.3%) 86 / 1124 (7.7%)
Commercial software, but modified for agency use 149 / 185 (80.5%) 14 / 185 (7.6%) 22 / 185 (11.9%)
Custom software developed in-house 146 / 198 (73.7%) 14 / 198 (7.1%) 38 / 198 (19.2%)
Custom software developed under contract 132 / 169 (78.1%) 18 / 169 (10.7%) 19 / 169 (11.2%)
Question 12: Does the software application use standard controls rather than owner-drawn or custom controls?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 1016 / 1124 (90.4%) 47 / 1124 (4.2%) 61 / 1124 (5.4%)
Commercial software, but modified for agency use 150 / 185 (81.1%) 23 / 185 (12.4%) 12 / 185 (6.5%)
Custom software developed in-house 142 / 198 (71.7%) 28 / 198 (14.1%) 28 / 198 (14.1%)
Custom software developed under contract 119 / 169 (70.4%) 31 / 169 (18.3%) 19 / 169 (11.2%)
Question 13: Does the software have a user selectable option to display text on icons, i.e., text only icons or bubble help?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 799 / 1124 (71.1%) 159 / 1124 (14.1%) 166 / 1124 (14.8%)
Commercial software, but modified for agency use 109 / 185 (58.9%) 35 / 185 (18.9%) 41 / 185 (22.2%)
Custom software developed in-house 39 / 198 (19.7%) 54 / 198 (27.3%) 105 / 198 (53%)
Custom software developed under contract 55 / 169 (32.5%) 48 / 169 (28.4%) 66 / 169 (39.1%)
Question 14: Is the use of icons consistent throughout the application?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 983 / 1124 (87.5%) 46 / 1124 (4.1%) 95 / 1124 (8.5%)
Commercial software, but modified for agency use 139 / 185 (75.1%) 6 / 185 (3.2%) 40 / 185 (21.6%)
Custom software developed in-house 78 / 198 (39.4%) 12 / 198 (6.1%) 108 / 198 (54.5%)
Custom software developed under contract 86 / 169 (50.9%) 12 / 169 (7.1%) 71 / 169 (42%)
Question 15: Are menus with text equivalents provided for all icon functions or icon selections on menu, tool, and format bars?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 941 / 1124 (83.7%) 79 / 1124 (7%) 104 / 1124 (9.3%)
Commercial software, but modified for agency use 125 / 185 (67.6%) 19 / 185 (10.3%) 41 / 185 (22.2%)
Custom software developed in-house 58 / 198 (29.3%) 27 / 198 (13.6%) 113 / 198 (57.1%)
Custom software developed under contract 69 / 169 (40.8%) 24 / 169 (14.2%) 76 / 169 (45%)
Question 16: If there are audio alerts, are visual cues also provided? Note: Most operating systems handle this issue in the client/server environment; the question is most relevant in a dumb terminal environment.
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 650 / 1124 (57.8%) 102 / 1124 (9.1%) 372 / 1124 (33.1%)
Commercial software, but modified for agency use 62 / 185 (33.5%) 13 / 185 (7%) 110 / 185 (59.5%)
Custom software developed in-house 47 / 198 (23.7%) 27 / 198 (13.6%) 124 / 198 (62.6%)
Custom software developed under contract 43 / 169 (25.4%) 25 / 169 (14.8%) 101 / 169 (59.8%)
Question 17: Does the software support the "show sounds" feature where it is built into the operating system?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 639 / 1124 (56.9%) 189 / 1124 (16.8%) 296 / 1124 (26.3%)
Commercial software, but modified for agency use 48 / 185 (25.9%) 34 / 185 (18.4%) 103 / 185 (55.7%)
Custom software developed in-house 26 / 198 (13.1%) 48 / 198 (24.2%) 124 / 198 (62.6%)
Custom software developed under contract 30 / 169 (17.8%) 34 / 169 (20.1%) 105 / 169 (62.1%)
Question 18: Can the user disable or adjust sound volume?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 776 / 1124 (69%) 91 / 1124 (8.1%) 257 / 1124 (22.9%)
Commercial software, but modified for agency use 74 / 185 (40%) 23 / 185 (12.4%) 88 / 185 (47.6%)
Custom software developed in-house 44 / 198 (22.2%) 37 / 198 (18.7%) 117 / 198 (59.1%)
Custom software developed under contract 42 / 169 (24.9%) 24 / 169 (14.2%) 103 / 169 (60.9%)
Question 19: If information is provided in an audio format, is it also capable of being displayed by the user in a visual format?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 397 / 1124 (35.3%) 161 / 1124 (14.3%) 566 / 1124 (50.4%)
Commercial software, but modified for agency use 27 / 185 (14.6%) 20 / 185 (10.8%) 138 / 185 (74.6%)
Custom software developed in-house 11 / 198 (5.6%) 23 / 198 (11.6%) 164 / 198 (82.8%)
Custom software developed under contract 20 / 169 (11.8%) 21 / 169 (12.4%) 128 / 169 (75.7%)
Question 20: Is the software application free of patterned backgrounds used behind text or important graphics?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 955 / 1124 (85%) 81 / 1124 (7.2%) 88 / 1124 (7.8%)
Commercial software, but modified for agency use 162 / 185 (87.6%) 13 / 185 (7%) 10 / 185 (5.4%)
Custom software developed in-house 147 / 198 (74.2%) 10 / 198 (5.1%) 41 / 198 (20.7%)
Custom software developed under contract 147 / 169 (87%) 8 / 169 (4.7%) 14 / 169 (8.3%)
Question 21: Can a user override defaults fonts for printing and text displays?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 946 / 1124 (84.2%) 103 / 1124 (9.2%) 75 / 1124 (6.7%)
Commercial software, but modified for agency use 112 / 185 (60.5%) 61 / 185 (33%) 12 / 185 (6.5%)
Custom software developed in-house 67 / 198 (33.8%) 103 / 198 (52%) 28 / 198 (14.1%)
Custom software developed under contract 79 / 169 (46.7%) 78 / 169 (46.2%) 12 / 169 (7.1%)
Question 22: Can a user adjust or disable flashing, rotating, or moving displays?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 523 / 1124 (46.5%) 132 / 1124 (11.7%) 469 / 1124 (41.7%)
Commercial software, but modified for agency use 50 / 185 (27%) 22 / 185 (11.9%) 113 / 185 (61.1%)
Custom software developed in-house 9 / 198 (4.5%) 50 / 198 (25.3%) 139 / 198 (70.2%)
Custom software developed under contract 29 / 169 (17.2%) 36 / 169 (21.3%) 104 / 169 (61.5%)
Question 23: Does the software ensure that color-coding is never used as the only means of conveying information or indicating an action?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 810 / 1124 (72.1%) 133 / 1124 (11.8%) 181 / 1124 (16.1%)
Commercial software, but modified for agency use 112 / 185 (60.5%) 35 / 185 (18.9%) 38 / 185 (20.5%)
Custom software developed in-house 125 / 198 (63.1%) 28 / 198 (14.1%) 45 / 198 (22.7%)
Custom software developed under contract 103 / 169 (60.9%) 24 / 169 (14.2%) 42 / 169 (24.9%)
Question 24: Does the application support user-defined color settings system-wide?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 890 / 1124 (79.2%) 121 / 1124 (10.8%) 113 / 1124 (10.1%)
Commercial software, but modified for agency use 118 / 185 (63.8%) 45 / 185 (24.3%) 22 / 185 (11.9%)
Custom software developed in-house 85 / 198 (42.9%) 71 / 198 (35.9%) 42 / 198 (21.2%)
Custom software developed under contract 81 / 169 (47.9%) 57 / 169 (33.7%) 31 / 169 (18.3%)
Question 25: Is highlighting also viewable with inverted colors?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 870 / 1124 (77.4%) 126 / 1124 (11.2%) 128 / 1124 (11.4%)
Commercial software, but modified for agency use 109 / 185 (58.9%) 39 / 185 (21.1%) 37 / 185 (20%)
Custom software developed in-house 90 / 198 (45.5%) 59 / 198 (29.8%) 49 / 198 (24.7%)
Custom software developed under contract 86 / 169 (50.9%) 36 / 169 (21.3%) 47 / 169 (27.8%)
Question 26: If the software application draws its own screen elements, does it pick up the size settings that the user has selected in the Control Panel?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 784 / 1124 (69.8%) 120 / 1124 (10.7%) 220 / 1124 (19.6%)
Commercial software, but modified for agency use 90 / 185 (48.6%) 39 / 185 (21.1%) 56 / 185 (30.3%)
Custom software developed in-house 57 / 198 (28.8%) 41 / 198 (20.7%) 100 / 198 (50.5%)
Custom software developed under contract 41 / 169 (24.3%) 47 / 169 (27.8%) 81 / 169 (47.9%)
Question 27: Are all manuals and documentation provided in electronic format as well as ASCII text files, including text descriptions of any charts, graphs, pictures, or graphics of any nature?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 628 / 1124 (55.9%) 400 / 1124 (35.6%) 96 / 1124 (8.5%)
Commercial software, but modified for agency use 116 / 185 (62.7%) 54 / 185 (29.2%) 15 / 185 (8.1%)
Custom software developed in-house 76 / 198 (38.4%) 75 / 198 (37.9%) 47 / 198 (23.7%)
Custom software developed under contract 76 / 169 (45%) 83 / 169 (49.1%) 10 / 169 (5.9%)
Question 28: Can a user choose to have any report generated by the software made available in a "print to ASCII file" format?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 727 / 1124 (64.7%) 216 / 1124 (19.2%) 181 / 1124 (16.1%)
Commercial software, but modified for agency use 111 / 185 (60%) 54 / 185 (29.2%) 20 / 185 (10.8%)
Custom software developed in-house 69 / 198 (34.8%) 90 / 198 (45.5%) 39 / 198 (19.7%)
Custom software developed under contract 82 / 169 (48.5%) 70 / 169 (41.4%) 17 / 169 (10.1%)
Question 29: Is special training provided for users with disabilities that will enable them to become familiar with the software and learn how to use it in conjunction with assistive technology provided as an accommodation?
Customization Yes No Not Applicable
Commercial off-the-shelf software (used "as is") 583 / 1124 (51.9%) 337 / 1124 (30%) 204 / 1124 (18.1%)
Commercial software, but modified for agency use 97 / 185 (52.4%) 49 / 185 (26.5%) 39 / 185 (21.1%)
Custom software developed in-house 61 / 198 (30.8%) 90 / 198 (45.5%) 47 / 198 (23.7%)
Custom software developed under contract 53 / 169 (31.4%) 84 / 169 (49.7%) 32 / 169 (18.9%)

1. This document is available on the Department of Justice's section 508 Web site (www.usdoj.gov/crt/508). People with disabilities may request copies in Braille, large print, or on computer disk by calling 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).


Back to the Table of Contents
Updated August 6, 2015