# 160 III-4.4200 III-4.1400 February 22, 1995 The Honorable Roscoe G. Bartlett Member, U.S. House of Representatives 15 East Main Street, Suite 110 Westminster, Maryland 21157 Dear Congressman Bartlett: This letter is in response to your inquiry on behalf of XXXXXXXXXXXXXX. XXXXXXXXX inquired whether rental car companies must provide vehicles equipped with steering knobs upon request under the Americans with Disabilities Act ("ADA"). Title III of the ADA requires rental car companies to remove transportation barriers that prevent persons with disabilities from being able to use rental cars, when doing so is readily achievable. An act of barrier removal is readily achievable when it is easily accomplishable and able to be carried out without much difficulty or expense. This analysis depends on several factors, including the nature and cost of the action, the overall financial resources available, and legitimate safety requirements needed for safe operation of the vehicle. Rental car agencies have argued that some types of mounting hardware used to attach spinner knobs to steering wheels damage the steering wheels, rendering the cars less valuable upon resale. Others have argued that some mounting devices interfere with the proper deployment of drivers side air bags which are installed inside the steering column. Please refer to the enclosed Consumer Advisory, released on September 15, 1994, by the National Highway Traffic Safety Administration. In either case, it would not be readily achievable to equip a rental vehicle with a spinner knob. To the extent that mounting devices are available that do not damage the steering wheel or interfere with air bag deployment, however, rental car agencies are generally required to provide spinner knobs for persons with disabilities, when provided with sufficient notice. Spinner knobs are relatively inexpensive, easily installed, and transportable. Where spinner knobs are required by title III, companies cannot impose a surcharge for their use. Instead, the cost should be treated as an overhead expense. I hope this information is useful to you in responding to your constituent. Sincerely, Deval L. Patrick Assistant Attorney General Civil Rights Division