# 202 October 25, 1996 The Honorable Vernon J. Ehlers Member, United States House of Representatives 166 Federal Building Grand Rapids, Michigan 49503 Dear Congressman Ehlers: This is in response to your inquiry on behalf of your constituent, Mrs. XXXXXXXXXXXXXXXX, regarding whether hotels can require deposits for auxiliary aids and services such as assistive listening devices. A hotel is considered a public accommodation and is covered under title III of the Americans with Disabilities Act (ADA). Please excuse our delay in responding. The ADA requires public accommodations, including hotels, to furnish appropriate auxiliary aids and services where necessary to ensure that no individual with a disability is excluded, denied services, segregated or otherwise treated differently than other individuals without disabilities because of the absence of auxiliary aids and services. Specifically, your constituent inquires whether a hotel can require credit card imprints before auxiliary aids such as an assistive listening device would be provided. Section 36.301 of the title III regulations prohibits a public accommodation from imposing a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of measures that are required to provide that individual or group with the nondiscriminatory treatment required by the ADA. It is the Department's view, however, that reasonable, completely refundable, deposits are not prohibited by this section. Requiring deposits is an important means by which an entity can ensure the availability of equipment to meet the auxiliary aids requirement with future patrons. Therefore, the requirement of a credit card imprint would not be considered an unreasonable deposit. Further discussion of the meaning of surcharges and deposits may be found in the appendix to the enclosed regulation on page 305. For your information, I am enclosing a copy of the title III regulation and the Department's Title III Technical Assistance Manual. I hope this information will be helpful to you in responding to your constituent. Sincerely, Deval L. Patrick Assistant Attorney General Civil Rights Division Enclosures