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Federal Investigation of the Soldiers’ Home in Holyoke

On April 10, 2020, the United States Attorney’s Office for the District of Massachusetts and the Department of Justice’s Civil Rights Division opened an investigation into the Soldiers’ Home in Holyoke to examine whether the Soldiers’ Home violated the rights of residents by failing to provide them adequate medical care generally, and during the coronavirus pandemic.

Residents of Soldiers’ Home and families are encouraged to contact the Department via phone at 1-888-221-6023 or by email at USAMA.VictimAssistance@usdoj.gov.

Frequently Asked Questions

How is the investigation your office is conducting different from the other investigations?
The Department of Justice is conducting a civil rights investigation into whether the Soldiers’ Home in Holyoke violated the rights of veteran residents by failing to provide them adequate medical care generally, and during the coronavirus pandemic. This investigation is conducted under the Civil Rights of Institutionalized Persons Act (CRIPA). Only the federal government has authority to act under CRIPA.
I already provided information to the other investigators; do I need to provide it to your office as well?
We appreciate your willingness to speak with us and provide information related to our CRIPA investigation into whether the Soldiers’ Home in Holyoke violated the rights of veteran residents by failing to provide them adequate medical care generally, and during the coronavirus pandemic.
I want to talk directly with the investigators, how can I do that?
Please email USAMA.VictimAssistance@usdoj.gov and someone will get in touch with you.
My family member died at the Holyoke Soldiers home, are they included in your investigation?
Our investigation will address the provision of medical care generally at the Soldiers’ Home in Holyoke, and during the coronavirus pandemic.
Where can I get support to deal with the loss of my loved one?
Please email USAMA.VictimAssistance@usdoj.gov and a Victim Witness Specialist will be in touch to provide referrals and resources.
How will I know what is happening with this case?
All public documents will be posted to this website. You can email USAMA.VictimAssistance@usdoj.gov with any questions.

Documents

Updated April 10, 2020

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