In 2004, OIP responded to sixteen congressional inquiries
pertaining to FOIA-related matters and, in its "FOIA
Ombudsman" capacity, see
FOIA Update, Vol. XIV, No. 3, at 8,
it handled thirteen complaints received from members of the
public who were concerned that an agency had failed to comply
with the requirements of the Act. In all such instances
involving a concern of agency noncompliance, the matter was
discussed with the agency and, wherever appropriate, a
recommendation was made regarding the steps needed to be taken
by the agency in order to bring it into proper compliance.
Additionally, OIP responded to more than one hundred written
inquiries from members of the public seeking information
regarding the basic operation of the Act or related matters
during the year, as well as to innumerable such inquiries
received by telephone. The number of written inquiries
received during 2004 continued to be smaller than in previous
years, largely due to the increased availability of
information that is now accessible to the public through the
Justice Department's FOIA Web site.
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