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Region 2 : Frequently Asked Questions

General Questions:
Chapter 13 Questions:
341 Meeting Questions:
General Questions:

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Q: Where do I get information regarding a bankruptcy?

A: Information can be obtained at the Bankruptcy Court’s site at http://www.nywb.uscourts.gov/ .

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Q: What is a discharge?

A: The Chapter 7 Bankruptcy Information Sheet contains information on this. Copies are available in Adobe PDF version in English, Spanish, Vietnamese, French, Chinese, Korean, Hmong, Tagalog, and Arabic.

Chapter 13 Questions:

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Q: What happens to my chapter 13 plan if I lose my job?

A: The chapter 13 trustee needs to answer this question. Please contact his office at George Reiber, Chapter 13 Trustee, 3136 South Winton Road, Suite 206, Rochester, NY 14623, (585) 427-7225.

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Q: Where do I send my chapter 13 plan payment?

A: George Reiber, Chapter 13 Trustee, P.O. Box 490, Memphis, TN 38101.

341 Meeting Questions:

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Q: What do I bring to a section 341 meeting?

A: Please review the following documents:

  1. Required documents: “Production of Records and Documents at Initial Meeting of Creditors[PDF - 46 KB] and “Information and Documentation Required By Rochester Bankruptcy Trustees at §341 Meetings and in Connection With Abandonment/Lift Stay Motions” [WPD - 38 KB]
  2. Acceptable ID: “Debtor Identification Program” [WPD - 32 KB]
    1. How to obtain ID: “Debtor Identification Program - Replacement of Social Security Cards, Obtaining NYS Non-Driver ID Cards” [PDF - 78 KB]

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Q: How do I reschedule a 341 meeting?

A: If the case is a Chapter 7, review the Handout on Adjournments [WPD - 223 KB] and link to the list of Chapter 7 trustees for contact information.


If the case is a Chapter 11, contact the U.S. Trustee's Rochester office


If the case is a Chapter 12 or 13, contact George Reiber, 3136 South Winton Road, Suite 206, Rochester, NY 14623, (585) 427-7225.

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Q: What to do in times of inclement weather?

A: If the Federal Building is closed due to inclement weather, it will be broadcast on the local radio and television stations.
If the Federal Building is evacuated, review the Procedures for §341 Meetings of Creditors When the Federal Building is Closed or Evacuated [WPD - 31 KB] .

Timely appearance is extremely important. Please read the notice Re: Timely Appearance at Chapter 7 §341 Meetings [WPD - 31KB]

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Q: How do I obtain a copy of the § 341 meeting recording?

A: Recordings of § 341 meetings are generally available for 2 years following the meeting date. If the meeting you need is within that time period, please write to the Rochester U.S. Trustee Office and  provide the case name, case number, trustee name, meeting date and time.  Please include a recordable CD.  In some cases, depending on the length of the meeting, a copy of the §341 meeting may be able to be e-mailed to you.  Please contact Jill.Schwartz@usdoj.gov and provide the case name, case number, trustee name, meeting date and time.

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Q: I’m a creditor in a case. Can I come to the meeting of creditors and ask questions?

A: Yes. But please be aware that in chapter 7 and 13 cases, multiple cases are heard in an hour, so there may be limited time for questions. The trustee will afford you as much time as he/she can, but it would be best if you contact the trustee ahead of the hearing date to alert him/her of your interest. The trustee might be able to call the case last on the hour so that no other cases are waiting while you ask your questions. It is best if you keep your questions to the point so as to fit as many of them as you can into the time allotted.

Updated December 28, 2023