Information Technology Support Services (ITSS-5)

Information Technology Support Services (ITSS-5)

Contract Library | Contract Holders | Contract Scope | Pre-award Guidelines | Program Administration

Information Technology Support Services (ITSS-5) is a competitive multiple award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract designed to provide specific IT services to DOJ components at the task order level. The contracts provide favorable procurement and task administration conditions to DOJ bureaus and OBDs for tasks that would otherwise be procured through a more lengthy open competition process or through external contracting vehicles. The ITSS-5 Program includes two distinct award tracks: the service disabled veteran-owned small business (SDVOSB) track, and the unrestricted track to include contractors of any business size standard. For each task order a determination will be made to either solicit on an unrestricted basis for competition between prime contractors from both the large and small business track or on a small business set-aside basis in which competition will be limited to only those prime contractors in the SDVOSB track. Contract awards are in place for the SDVOSB track. Awards for the unrestricted track are targeted for 1Q 2019.

ITSS-5 Features

A $4.5 billion program ceiling and period of performance through September 30, 2027 with a five-year base period and one five-year option

Task Order types include fixed-price, labor-hour, and time-and-materials terms

Schedule of fixed unit price Labor Hour rates and ODC line items

Wide range of labor categories and distributions within each category for Basic, Senior, Principal, and SME levels

Use of performance incentives, as required

No limitation on dollar value of a task order

Comprehensive range of IT services

Available for use by any DOJ component

Task Orders awarded for a Base Period and one or more Option Periods

Ancillary support permitted when it is integral and necessary to the IT effort

Task orders can be issued normally within two to three months with streamlined ordering procedures based on FAR 16.505(b)

Complimentary scope-compatibility reviews

No protests on Tasks Orders under $10 million

ITSS-5 Contract and Labor Categories

Copy of ITSS-5 Contract (PDF) - All sections of the ITSS-5 contract through May 2018 version

Labor Categories (PDF) - Labor categories are available at Basic, Senior, Principal and SME levels for most categories.

List of Labor Categories

1. Program Manager
2. Task Manager
3. Project Manager
4. Business Process Engineer
5. Business Systems Analyst
6. Business consultant
7. Service Deliver Manager
8. Information Services Consultant
9. Program Management Specialist
10. Enterprise Architect
11. Configuration/Data Management Analyst
12. Information Systems Security Specialist
13. Computer Security Systems Specialist
14. Data Security Specialist
15. Information Systems Security Engineer
16. Cyber Security Specialist
17. Systems Security Architect
18. Systems Engineer
19. Systems Programmer
20. Systems Analyst
21. Software Engineer
22. Programmer Analyst
23. Programmer
24. Management Analyst
25. Integration & Test Engineer

26. Communications Specialist
27. Telecommunications Engineer
28. Network Engineer
29. Network Administrator
30. Quality Assurance Analyst
31. Software Tester
32. IV&V Test Engineer
33. Systems Administrator
34. Database Administrator
35. Web Designer
36. Web Software Developer
37. Web Content Administrator
38. Data Warehousing/Mining Specialist
39. Technical Support Specialist
40. Help Desk Manager
41. Help Desk Specialist
42. Training Specialist
43. Operations/Technical Support Manager
44. Administrative Specialist
45. Technical Writer
46. Graphics Specialist
47. Emerging Technology Specialist
48. Cloud Architect
49. Solutions Architect
50. Expert Consultant

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List of ITSS-5 Contract Holders

All contractor holders must be provided a fair opportunity to be considered for all task orders in accordance with FAR 16.505(b) unless an exception applies.

SDVOSB Contractors

Prime Contractor Contract Number Program Manager
AOC Fusion LLC 15JPSS18DPZM00003 Jeff Fowler
Favor TechConsulting, LLC 15JPSS18DPZM00004 Monica Rosser
Fig Leaf Concept Solutions JV, LLC 15JPSS18DPZM00005 James R. Dudla II
Halfaker & Associates, LLC 15JPSS18DPZM00006 Yoony Doh
Information Technology Coalition, Inc. 15JPSS18DPZM00007 Greg Fitzgerald
Intepros Federal, Inc. 15JPSS18DPZM00008 Charlie Bixler
Logistics Systems, Inc. 15JPSS18DPZM00009 Kevin Schmitt
Nester Consulting d.b.a GovernmentCIO 15JPSS18DPZM00010 Caroline Moh
Network Design, Inc. 15JPSS18DPZM00011 Carmen Marco

Unrestricted Contractors

Prime Contractor Contract Number Program Manager
TBD TBD TBD
TBD TBD TBD

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ITSS-5 Contract Scope

Every conceivable IT service can be procured under the ITSS-5 program in a timely, efficient, and cost-effective manner:

Across the entire Systems Development Life Cycle (SDLC);

For various types of information and management systems;

Using a variety of database management systems and software languages; and

Involving many computer hardware environments and operating systems.

Procurement of hardware and software, as related to a specific project, is allowed under the ITSS-5 program.

The contracts are available for use, on a non-mandatory basis, by all DOJ components to satisfy their IT requirements, as long as they are within the scope of the ITSS-5 support services.

There is no limitation on the dollar value of a task order issued under ITSS-5.

List of IT Services

IT Planning and Architecture
1. IT Planning
2. Feasibility Study
3. ITIL Service Definition
4. Business Process Re-engineering
5. Contingency Planning - (Continuity of Operations)
6. Enterprise Architecture (EA)

Program Management Office Support
7. Program Management Support
8. Independent Verification and Validation (IV&V)

System Engineering and Development
9. Requirements Analysis
10. Joint Requirements Planning (JRP)
11. Joint Applications Development (JAD)
12. Rapid Applications Development (RAD)
13. Systems and Information Engineering
14. Systems and Database Design
15. Systems Procedures and Standards
16. Systems Development and Testing
17. Accessibility Testing and Remediation
18. Systems Installation and Acceptance
19. Systems Programming
20. Systems Integration
21. COTS Integration
22. Interoperability Verification and Testing
23. Systems Automation
24. Systems Conversion
25. Web Development
26. Workflow Processing

27. Data Warehousing / Data Mining / Data Analytics
28. Agile Development
29. Cloud Services
30. DevOps Engineering
31. Big Data Development

Infrastructure Support
32. Service Development
33. Service Operations
34. Service Management

IT Security
35. Information and Cyber Security

Operations and Maintenance
36. Systems Enhancements, Support and Maintenance
37. Systems Documentation
38. Systems Configuration Management
39. User Training and Organizational Effectiveness
40. Database Administration
41. Technical Refreshment
42. Technology Infusion
43. End User Support
44. Field Site Operational Support – (short and Long-Term)
45. Records/Document Management and Information Distribution
46. Data Conversion 
47. Data Entry

Other IT-related Services

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ITSS-5 Pre-award Guidelines

Task Order Pre-award Procedures:

1. Program Office prepares SOW and Independent Government Cost Estimate (IGCE)
2. Program Office submits request for approval through IT Acquisition Review (ITAR) process
3. Fair Opportunities Competition
  • The Administrative Contracting Officer (ACO) will determine if an IT Support Services requirement will be issued on a small business set-aside basis in which competition will be limited to only those contractors in the SDVOSB pool.
  • The ACO may issue a request for information to the SDVOSB prime contractors to aid in making the set-aside determination. SDVOSB contractors will be required to perform at least 51% of the IT services. Most likely, the ACO will set-aside a requirement if there is an expectation that two or more SDVOSB’s can perform the work.
  • Requirements that do not meet set-aside requirements due to shortcomings related to size, scope or complexity will be solicited on an unrestricted basis for competition among prime contractors from both tracks.
4. The SOW is released, and JMD arranges pre-proposal conference
5. Contractors prepare technical (written or oral) and cost proposals
6. Program Office conducts technical evaluation
7. Best value determination
8. CO reviews/approves award recommendation
9. Task award

The document attached below contains pre-award guidelines pertaining to the ITSS-5 Program. The information contained in the document is subject to change and will be updated, as necessary.

Task Order Awards

All task orders issued are subject to the terms and conditions of the contract.

All contractors are provided a fair opportunity to be considered for each task order award.

Task orders can be issued normally within six to eight weeks with an approved SOW.

Task orders issued under these contracts are awarded consistent with FAR 16.505(b):

Primarily, ITSS-5 task orders are awarded through competition.

A task order may be awarded without competition in the following four exceptions pursuant to FAR 16.505(b)(2):
Urgency;
Only one contractor can provide services;
Logical follow-on work; or
Satisfy contractor's minimum guarantee.

Customers may elect to use oral proposals in lieu of or in addition to requesting written proposals when making a task order award.

Task orders are awarded, when possible, based on initial technical and cost proposal submissions.

All costs associated with the preparation, presentation and/or discussions of the contractors' task order proposals are the responsibility of the ITSS contractors, at no additional cost to the customer agency.

Task Order types include fixed-price, labor-hour, and time-and-materials terms

ITSS-5 Pre-Award Guidelines (PDF) - Detailed description of the events leading up to and including task award under the ITSS-5 Program.

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ITSS-5 Program Administration

Tasks awarded under ITSS-5 may at times require modifications to identify scope of work changes, reallocate funds, or modify the period of performance. The document attached below contains post-award guidelines for task modifications and option exercises. The information contained in the document is subject to change and will be updated, as necessary.

ITSS-5 Post-Award Guidelines (PDF)

Contract Administration

Contracting Officer (CO): DOJ's ITSS-5 Contracting Officer has the overall responsibility for the administration of these contracts. Only he/she can amend, modify or deviate from contract terms, conditions, and requirements.

Contracting Officer's Representative (COR): The ITSS-5 COR acts as a liaison between customer organizations, contractors, and the Contracting Officer, and coordinates the technical aspects of the ITSS-5 contracts.

Government Task Managers (GTMs): Government Task Managers serve as a focal point on all task order activities. They prepare statements of work, provide technical guidance to contractors, and review contractors' performance (technical, timeliness, and cost control) on all task orders.

Administrative Fee. An administrative fee is applied incrementally to the total value of each task order, and is calculated as follows:

2.0%  up to $10M
TBD   for greater than $10M

The fee covers the Department's costs of administering the ITSS-5 program. It covers the cost of the Contracts Management Service's administrative services to customer agencies, including overall consultation and technical guidance in the development of SOWs, coordination of the source selection process, preparation of reimbursement agreements and other financial documents, and the issuance of task orders. The fee also covers the cost of coordinating contract and/or task order amendments, resolving contractual issues concerning contractor performance, maintaining a database containing information such as task order status, contractors' past performance ratings, payments of contractor invoices, and collection of reimbursements from customer accounts.

Financial Administration. The COR is designated the responsibility for:

Establishing Reimbursement Agreements, Form DOJ-216, between DOJ's Contracts Management Service and customer organizations.

Preparing Order/Mod requests for review and action by the CO.

Reviewing monthly invoices submitted by contractors, and certifying them for payment after receiving certification from Government Task Managers that the expenditures reported by contractors in their monthly progress reports are accurate.

Contracts Management Service (CMS) pays contractor invoices out of its Working Capital Funds, and then requests monthly reimbursements for these costs from customer organizations.

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Updated July 23, 2018

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