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Information Technology Support Services (ITSS-5)

The Service-Disabled Veteran-Owned Small Business (SDVOSB) Information Technology Support Services (ITSS-5) is a competitive multiple-award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract designed to provide specific IT services to DOJ components at the task order level. These vehicles provide favorable procurement and task administration conditions to DOJ bureaus and OBDs for tasks that would otherwise be procured through a lengthier open market competitive process or through other external contracting vehicles.  Because the ITSS-5 Pool of vendors are SDVOSBs, all DOJ procurement offices shall consider whether a small business set-aside  and the nature of a Fair Opportunity award is appropriate when using the SDVOSB ITSS-5 pool vs. another contracting vehicle.

SDVOSB ITSS-5 Features

A $4.5 billion program ceiling and period of performance through September 30, 2027 with a five-year base period and one five-year option

Task Order types include fixed-price, labor-hour, and time-and-materials terms

Schedule of fixed unit price Labor Hour rates and ODC line items

Wide range of labor categories and distributions within each category for Basic, Senior, Principal, and SME levels

Use of performance incentives, as required

No limitation on dollar value of a task order

Comprehensive range of IT services

Available for use by any DOJ component

Task Orders awarded for a Base Period and one or more Option Periods

Ancillary support permitted when it is integral and necessary to the IT effort

Task orders can be issued normally within two to three months with streamlined ordering procedures based on FAR 16.505(b)

Complimentary scope-compatibility reviews

No protests on Tasks Orders under $10 million

SDVOSB ITSS-5 Contract and Labor Categories

 Copy of SDVOSB ITSS-5 Contract  (PDF) - All sections of the SDVOSB ITSS-5 contract through May 2018 version

 Labor Categories (PDF) - Labor categories are available at Basic, Senior, Principal and SME levels for most categories.

List of Labor Categories

1. Program Manager
2. Task Manager
3. Project Manager
4. Business Process Engineer
5. Business Systems Analyst
6. Business consultant
7. Service Deliver Manager
8. Information Services Consultant
9. Program Management Specialist
10. Enterprise Architect
11. Configuration/Data Management Analyst
12. Information Systems Security Specialist
13. Computer Security Systems Specialist
14. Data Security Specialist
15. Information Systems Security Engineer
16. Cyber Security Specialist
17. Systems Security Architect
18. Systems Engineer
19. Systems Programmer
20. Systems Analyst
21. Software Engineer
22. Programmer Analyst
23. Programmer
24. Management Analyst
25. Integration & Test Engineer

26. Communications Specialist
27. Telecommunications Engineer
28. Network Engineer
29. Network Administrator
30. Quality Assurance Analyst
31. Software Tester
32. IV&V Test Engineer
33. Systems Administrator
34. Database Administrator
35. Web Designer
36. Web Software Developer
37. Web Content Administrator
38. Data Warehousing/Mining Specialist
39. Technical Support Specialist
40. Help Desk Manager
41. Help Desk Specialist
42. Training Specialist
43. Operations/Technical Support Manager
44. Administrative Specialist
45. Technical Writer
46. Graphics Specialist
47. Emerging Technology Specialist
48. Cloud Architect
49. Solutions Architect
50. Expert Consultant

List of SDVOSB ITSS-5 Contract Holders

All contractor holders must be provided a fair opportunity to be considered for all task orders in accordance with FAR 16.505(b) unless an exception applies.

SDVOSB Contractors

Prime Contractor

Contract Number

Program Manager

American Operations Corporation


Doug Thomas

Fig Leaf Concept Solutions JV LLC


Guy E. Mincey 

Information Technology Coalition, Inc.


Krishna Dave

IntePros Federal, Inc.


Dan Kovalcik

Logistics Systems, Inc.


Kevin Schmitt

Network Design, Inc.


Carmen Marco

SDVOSB ITSS-5 Contract Scope

Every conceivable IT service can be procured under the SDVOSB ITSS-5 program in a timely, efficient, and cost-effective manner:

Across the entire Systems Development Life Cycle (SDLC);

For various types of information and management systems;

Using a variety of database management systems and software languages; and

Involving many computer hardware environments and operating systems.

Procurement of hardware and software, as related to a specific project, is allowed under the SDVOSB ITSS-5 program.

The contracts are available for use, on a non-mandatory basis, by all DOJ components to satisfy their IT requirements, as long as they are within the scope of the SDVOSB ITSS-5 support services.

There is no limitation on the dollar value of a task order issued under SDVOSB ITSS-5.

List of IT Services

IT Planning and Architecture
1. IT Planning
2. Feasibility Study
3. ITIL Service Definition
4. Business Process Re-engineering
5. Contingency Planning - (Continuity of Operations)
6. Enterprise Architecture (EA)

Program Management Office Support
7. Program Management Support
8. Independent Verification and Validation (IV&V)

System Engineering and Development
9. Requirements Analysis
10. Joint Requirements Planning (JRP)
11. Joint Applications Development (JAD)
12. Rapid Applications Development (RAD)
13. Systems and Information Engineering
14. Systems and Database Design
15. Systems Procedures and Standards
16. Systems Development and Testing
17. Accessibility Testing and Remediation
18. Systems Installation and Acceptance
19. Systems Programming
20. Systems Integration
21. COTS Integration
22. Interoperability Verification and Testing
23. Systems Automation
24. Systems Conversion
25. Web Development
26. Workflow Processing

27. Data Warehousing / Data Mining / Data Analytics
28. Agile Development
29. Cloud Services
30. DevOps Engineering
31. Big Data Development

Infrastructure Support
32. Service Development
33. Service Operations
34. Service Management

IT Security
35. Information and Cyber Security

Operations and Maintenance
36. Systems Enhancements, Support and Maintenance
37. Systems Documentation
38. Systems Configuration Management
39. User Training and Organizational Effectiveness
40. Database Administration
41. Technical Refreshment
42. Technology Infusion
43. End User Support
44. Field Site Operational Support – (short and Long-Term)
45. Records/Document Management and Information Distribution
46. Data Conversion 
47. Data Entry

Other IT-related Services

SDVOSB ITSS-5 Pre-award Guidelines

Task Order Pre-award Procedures:

  • Program Office notifies the Contracting Officer and COR of the desire to use the vehicle;
  • Program Office submits request for approval through IT Acquisition Review (ITAR) process;
  • Program Office Submits procurement package (Statement of Work (SOW), Performance Work Statement (PWS) or Statement of Objectives (SOO), Draft Acquisition Plan (AP), ITAR approval notification, IGCE, etc.) to COR and CO for review.
  • Fair Opportunities Competition via SDVOSB ITSS5
  1. AP is finalized.
  2. RFQ is finalized with evaluation criteria established.
  3. Once RFQ is released, acquisition timeline to award begins.
  • Contractors prepare technical (written or oral) and price proposals.
  • Program Office conducts technical evaluation.
  • Recommendation is made for award.
  • CO reviews/approves award determination.
  • Task Order award.
  • Post Administration begins with a post award orientation.
  • The document attached below contains pre-award guidelines pertaining to the SDVOSB ITSS-5 Program. The information contained in the document is subject to change and will be updated, as necessary.

    Task Order Awards

    All task orders issued are subject to the terms and conditions of the contract.

    All contractors are provided a fair opportunity to be considered for each task order award.

    Task orders can be issued normally within six to eight weeks with an approved SOW.

    Task orders issued under these contracts are awarded consistent with FAR 16.505(b):

    Primarily, SDVOSB ITSS-5 task orders are awarded through competition.

    A task order may be awarded without competition in the following four exceptions pursuant to FAR 16.505(b)(2):

    Only one contractor can provide services;
    Logical follow-on work; or
    Satisfy contractor's minimum guarantee.

    Customers may elect to use oral proposals in lieu of or in addition to requesting written proposals when making a task order award.

    Task orders are awarded, when possible, based on initial technical and cost proposal submissions.

    All costs associated with the preparation, presentation and/or discussions of the contractors' task order proposals are the responsibility of the ITSS contractors, at no additional cost to the customer agency.

    Task Order types include fixed-price, labor-hour, and time-and-materials terms

     SDVOSB ITSS-5 Pre-Award Guidelines (PDF) - Detailed description of the events leading up to and including task award under the SDVOSB ITSS-5 Program.

    SDVOSB ITSS-5 Program Administration

    Tasks awarded under SDVOSB ITSS-5 may at times require modifications to identify scope of work changes, reallocate funds, or modify the period of performance. The document attached below contains post-award guidelines for task modifications and option exercises. The information contained in the document is subject to change and will be updated, as necessary.

    SDVOSB ITSS-5 Post-Award Guidelines (PDF)

    Contract Administration

    Contracting Officer (CO): DOJ's SDVOSB ITSS-5 Contracting Officer has the overall responsibility for the administration of these contracts. Only he/she can amend, modify or deviate from contract terms, conditions, and requirements.

    Contracting Officer's Representative (COR): The SDVOSB ITSS-5 COR acts as a liaison between customer organizations, contractors, and the Contracting Officer, and coordinates the technical aspects of the SDVOSB ITSS-5 contracts.

    Government Task Managers (GTMs): Government Task Managers serve as a focal point on all task order activities. They prepare statements of work, provide technical guidance to contractors, and review contractors' performance (technical, timeliness, and cost control) on all task orders.

    Administrative Fee: An administrative fee of 1% is applied incrementally to the total value of each task order.

    Financial Administration: The COR is designated the responsibility for:

    Establishing Reimbursement Agreements, Form DOJ-216, between DOJ's Contracts Management Service and customer organizations.

    Preparing Order/Mod requests for review and action by the CO.

    Reviewing monthly invoices submitted by contractors, and certifying them for payment after receiving certification from Government Task Managers that the expenditures reported by contractors in their monthly progress reports are accurate.

    Contracts Management Service (CMS) pays contractor invoices out of its Working Capital Funds, and then requests monthly reimbursements for these costs from customer organizations.


Updated February 6, 2024