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Our Work

Our Work

CRS Services and Programs
Our Work

CRS’s work falls under four categories — facilitated dialogues, mediation, training, and consultation — which helps communities abilities to alleviate tensions, resolve disputes, and prevent future conflicts more effectively.



Through facilitated dialogue, CRS conciliation specialists help communities in conflict by leading a structured conversation among parties to open lines of communication, identify underlying issues of the conflict, and develop action plans for promoting peace and resolving the conflicts. These dialogues often include various local agencies, institutions, and community residents, and may be conducted in person or by telephone. Topics of discussion frequently include race, police‐community relations, perceived hate crimes, tribal conflicts, and protests and demonstrations.


CRS conciliation specialists serve as neutral third parties who facilitate problem‐solving discussions with parties in conflict. These mediation sessions are confidential, allowing for candid discussion of issues, interests, values, and, ultimately, sustainable solutions. Mediation provides a framework that helps communities resolve misunderstandings, establish mutual trust, and independently prevent and resolve future conflicts. Frequently, the results of a community’s mediation will be memorialized in a document, such as a Memorandum of Understanding, Mediation Agreement, Resolution, Proclamation, Collaborative Agreement, Community Pact, or Ordinance.


CRS conciliation specialists provide an array of training programs to communities experiencing tension, as a tool for cultivating understanding for resolving disputes, and preventing future disagreements. The training programs bring together representatives from local government agencies, faith‐based organizations, law enforcement, advocacy groups, and businesses, to develop collaborative approaches for reducing conflicts and addressing the factors that have contributed to community‐wide disagreements.


CRS conciliation specialists offer consultation services to help educate and empower communities, as well as to refine conflict resolution strategies and improve their ability to address underlying issues. Through consultation, CRS provides technical assistance, as well as information on best practices. This service also includes giving advice, sharing insight, and referring communities to available resources.

Forums Focused on Community Response to Hate Crimes

Bias Incidents and Hate Crimes Forum

Bias Incidents and Hate Crimes Forums are half day forums which provide community members and law enforcement professionals with information related to the Matthew Shepard and James Byrd, Jr. Hate Crimes Prevention Act, as well as state and local hate crimes laws. The program engages local and federal law enforcement professionals, district attorneys, and community advocacy organizations in discussions and information sharing on methods to combat and respond to bias incidents and hate crimes.

A typical forum will include the following components:

  • Information on the state of bias and hate crimes, to help attendees better understand hate crime laws, and the investigation and prosecution of hate crimes
  • Accounts from community leaders on the challenges facing their diverse groups
  • Resources to help the community in the aftermath of hate crimes
Protecting Places of Worship
CRS Get Additional Resources

CRS Videos

CRS - GodSquad

GodSquad | Keeping the Peace in Sanford, FL

November 29, 2016

CRS - Hashtag Hate

Hashtag Hate | CRS Responds to Noose Incident at Denfield High School

November 29, 2016

CRS - Improving Cultural Competence

Improving Cultural Competence: Building Relationships with Arab and American Muslims

October 22, 2015


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