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Frustrations Often Experienced By TTY Users

TTY users often experience frustration regardless of whether they call through the Telephone Relay Service or directly to a federal agency's TTY number. Many report that when they call federal agencies' TTY numbers, they get TTY answering machines rather than a person. When they use the Telephone Relay Service and call the voice number, they are told to call back on the dedicated TTY line. Sometimes, federal employees automatically transfer the TRS caller to the TTY line, which then requires the TRS operator to terminate the connection.

Updated August 6, 2015