Former Cruise Line Call Center Rep Pleads Guilty to Threatening Customer
WICHITA, KAN. – A former cruise line service representative pleaded guilty today to threatening a customer over the phone, U.S. Attorney Stephen McAllister said.
Allison C. Dixon, 32, Wichita, Kan. pleaded guilty to one count of transmitting a threatening communication. Dixon worked for Celebrity Cruise Line as a customer service representative in a call center in Wichita. In April 2018, she took a call from a Celebrity customer in Illinois who became dissatisfied with her service and hung up on her. About three minutes later, Dixon called the customer back. Dixon told the customer she knew where the customer lived and she intended to come to Illinois and kill the customer and the customer’s family.
Sentencing is set for April 10. She could face a sentence of up to five years in federal prison and a fine up to $250,000. McAllister commended the FBI and Assistant U.S. Attorney Lanny Welch for their work on the case.