United States Department of State

State Dept Seal

Additional Department of State Resources:

Help for U.S. Citizen Victims of Crime Overseas

Smart Traveler Enrollment Program (STEP)

Bureau of Counterterrorism

The Department of State responds in the immediate aftermath of a terrorist attack overseas. When a crisis occurs, the Department of State sets up a task force to bring together all the people necessary to respond to the event. This Washington, D.C. task force will be in touch by telephone 24 hours a day with the Ambassador and Foreign Service Officers at the embassy in the country affected.

Bureau of Consular Affairs:
The Bureau of Consular Affairs is committed to assisting American citizens who become victims of crime while traveling, working, or residing abroad. Consular duty personnel are available for emergency assistance 24 hours a day, 7 days a week, at embassies, consulates, and consular agencies overseas and in Washington, D.C. Victims of a terrorist attack occurring outside the United States who are in need of emergency assistance, or family members of such victims, can contact the Department of State at 1-888-407-4747 (from the United States) and 1-202-501-4444 (from abroad).

Bureau of Diplomatic Security:
The Bureau of Diplomatic Security (DS) is the security and law enforcement arm of the Department of State.  DS coordinates with other federal agencies, the intelligence community, international law enforcement agencies, and the private sector to prevent terrorism against U.S. personnel overseas, providing assistance on a wide range of victim advocacy concerns.

Office of Casualty  Assistance:
The Office of Casualty Assistance provides administrative assistance and on-going support to families following the death of a US citizen Department of State employee serving abroad or their family member, or of a Department of State employee in the United States.  Contact the Office of Casualty Assistance at (202) 736-4302, or e-mail oca@state.gov.

Updated December 7, 2021

Was this page helpful?

Was this page helpful?
Yes No