City and County of Honolulu

On January 24, 2023, the Justice Department, the United States settled with the City and County of Honolulu under Title II of the ADA to improve paratransit service for individuals with disabilities.  The agreement resolves complaints that customers of Honolulu’s paratransit service, "TheHandi-Van" who called to make or change reservations for rides, had very long telephone hold times or did not have their calls answered.  

Press Release