Flix North America, FlixBus, and Greyhound

The Justice Department’s Civil Rights Division launched an investigation into the bus companies FlixBus and Greyhound (operated by Flix North America, Inc., FlixBus, Inc., and Greyhound Lines, Inc.) to determine whether FlixBus and Greyhound violate Title III of the Americans with Disabilities Act (ADA) by discriminating against passengers with disabilities and denying them reasonable accommodations.  

The Department opened this investigation after receiving complaints that FlixBus and Greyhound violated the ADA rights of people with disabilities. Complaints alleged that FlixBus and Greyhound failed to properly maintain lifts on buses, refused to assist passengers with disabilities with using lifts, refused to allow service animals to accompany passengers with disabilities or improperly asked for documentation, abandoned customers with disabilities between legs of their journey, and failed to allow and assist passengers with disabilities to leave and return to the bus at rest stops, among other allegations.  

If you believe you have been a victim of disability discrimination by FlixBus or Greyhound, please file a complaint with the Civil Rights Division online at https://www.ada.gov/file-a-complaint/, or by calling the Department’s toll-free ADA Information Line at 1-800-514-0301 (1-833-610-1264 (TTY)).