Goochland Powhatan Community Services

Goochland and Powhatan Counties, Virginia, failed to provide auxiliary aids and services, including a qualified sign language interpreter, to ensure effective communication with an individual who is deaf. The agreement includes adoption of a model assessment of communication needs, designation of an ADA Coordinator and ADA Deputy Coordinator, training staff, maintenance of an auxiliary aid and service log, implementation of a grievance resolution mechanism for the investigation of complaints regarding effective communication, notice of the new policy to the community, six-month reports to the Department, and written notification to the Department of future complaints.

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