Maryland Transit Administration

On June 29, 2023, the United States issued a Letter of Findings to the Maryland Transit Administration (MTA) under Title II of the ADA, notifying MTA that its MobilityLink paratransit service violates the ADA by failing to provide paratransit services at a level of service comparable to the level of service provided to individuals who use the fixed route system.  Specifically, MTA illegally subjects customers to untimely pickups and drop-offs, and lengthy waits for telephone reservation service. To remedy the violations, MTA must ensure sustained on-time performance, accurately identify and remedy service issues before they rise to the level of discriminatory capacity constraints, and plan for and provide paratransit service that is free from capacity constraints.