United States v. Uber Technologies, Inc.
On November 10, 2021, the United States filed a complaint under Title III of the ADA challenging Uber’s practice of charging “wait time” fees to passengers who, because of disability, take longer than two minutes to get in their Uber car. Passengers with disabilities may need additional time to enter a car for various reasons. A passenger may, for example, use a wheelchair or walker that needs to be broken down and stored in the car. Or a passenger who is blind may need additional time to safely walk from the pickup location to the car itself. If you believe you have been a victim of disability discrimination by Uber because you, or someone you were traveling with, were charged wait time fees, please contact the Justice Department at 833-591-0425 (toll-free), 202-305-6786, or send an email to Uber.Fee@usdoj.gov.
On February 4, 2022, the United States filed a response to Uber's Motion to Dismiss the Complaint, arguing that, contrary to Uber’s arguments, Uber is a covered transportation company under Title III of the ADA and that the United States’ Complaint plausibly alleges that Uber violates Title III of the ADA and its implementing regulations by charging discriminatory wait time fees to people with disabilities who, because of disability, need more than two minutes to board an Uber vehicle.
On July 18, 2022, the Department of Justice announced that it entered a multi-million-dollar settlement agreement with Uber Technologies, Inc. to resolve the lawsuit. Under the agreement, Uber will offer millions of dollars in compensation to over 65,000 Uber riders who were charged the discriminatory fees due to a disability. Uber will also waive wait time fees for all Uber riders who certify that they (or someone they frequently travel with) need more time to get in an Uber because of a disability, and will ensure that refunds are easily available for anyone who is charged a wait time fee because of disability.