Foreign National Extradited From Spain To Face Charges For Alleged International “Tech Support Fraud Scheme"

CHARLOTTE, N.C. – Acting U.S. Attorney Lawrence J. Cameron announced today that Bikramjit Ahluwalia, 39, a dual citizen of the United Kingdom and the United Arab Emirates living in Dubai, was extradited from Spain and will appear in federal court in Charlotte later today. Ahluwalia, also known as “Biku,” “Internetteam5000,” “Don Bonsa,” and “Bobby,” is charged in a federal indictment with conspiracy to commit wire fraud, money laundering conspiracy, conspiracy to damage a protected computer, and wire fraud for his alleged role in an extensive “tech support fraud scheme.”

Generally, a tech support fraud scheme causes malicious pop-ups to appear on unsuspecting users’ computers, warning their devices have been infiltrated by a virus or another serious computer issue, convincing users to purchase unnecessary repair services or technical support using a telephone number or a link on the victims’ computer screens.

According to allegations in the indictment, Ahluwalia and his co-defendant, Andrew Brolese, owned Digital Marketing Support Services (DMSS), a Seychelles-based company that published and sold malicious pop-ups as a means of generating customer traffic for overseas call centers from victims of their tech support scheme. From April 2016 to March 2021, Ahluwalia and Brolese and their conspirators targeted victims throughout the United States, some of whom were 55 and older. It is alleged that the victims targeted in the scheme experienced computer pop-ups that mimicked fatal system-error screens, also known as “blue screens of death,” malicious pop-ups suggesting malware had been installed on their computers, or urgent warnings for technical issues related to the victims’ services, software, or devices. The indictment alleges that victims targeted by the malicious pop-ups were then instructed to call a number to receive technical services to help resolve their issues. As alleged in the indictment, the various overseas call centers, upon receipt of the victim call traffic, would use the misrepresentations in the pop-ups, false diagnoses of computer issues, and other deceptive sales techniques to trick the victims into paying hundreds and sometimes thousands of dollars to the call centers to receive unnecessary technical support for the non-existent computer issues.

The indictment alleges that Ahluwalia and Brolese conspired with others to sell incoming calls from targeted victims seeking purported tech support to companies around the world, including to an individual who owned companies in the Western District of North Carolina. It is further alleged that Ahluwalia and Brolese received over $31.2 million in illicit payments from the tech support scheme, through wire transfers made to DMSS’s bank accounts located overseas.

Ahluwalia is expected to appear for his initial hearing before U.S. Magistrate Judge David C. Keesler in Charlotte at 10:15 a.m.

Ahluwalia’s charges for conspiracy to commit wire fraud and wire fraud carry a maximum penalty of 30 years in prison. The maximum sentence for money laundering is 20 years in prison, and for the charge of conspiracy to damage a protected computer is five years in prison. A federal district court judge will determine any sentence after considering the U.S. Sentencing Guidelines and other statutory factors.

The charges in the indictment are allegations and the defendant is presumed innocent unless and until proven guilty beyond a reasonable doubt in a court of law.

The investigation was led by the Nashville Cyber Task Force which comprises the Knoxville Office of the FBI and the Knoxville Police Department. We thank the government of Spain for their substantial assistance arresting and extraditing Ahluwalia. The Justice Department’s Office of International Affairs provided significant assistance in securing the extradition of Ahluwalia from Spain.

Assistant U.S. Attorney Matthew Warren with the U.S. Attorney’s Office in Charlotte is prosecuting the case.