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Press Release

United States Files Complaint Against Telecommunications Service Provider for Assisting and Facilitating Illegal Robocalls

For Immediate Release
Office of Public Affairs

The Department of Justice, together with the Federal Trade Commission (FTC), today announced a civil enforcement action against XCast Labs, Inc. for allegedly violating the Telemarketing Sales Rule (TSR) by assisting and facilitating illegal telemarketing campaigns.

According to a complaint filed in the U.S. District Court for the Central District of California, XCast Labs, Inc., provided voice over internet protocol (VoIP) services that transmitted billions of illegal robocalls to American consumers, including scam calls that fraudulently claimed to be from government agencies. These robocalls delivered prerecorded marketing messages, and many of them were delivered to numbers listed on the National Do Not Call Registry, failed to truthfully identify the seller of the services being marketed, falsely claimed affiliations with government entities, contained other false or misleading statements to induce purchases, or were transmitted with “spoofed” caller ID information. The complaint alleges that XCast Labs continued to allow its services to transmit these calls even after being alerted to their illegality.

The complaint seeks monetary civil penalties and a permanent injunction to prohibit the defendant from future violations.

“The Department of Justice is committed to stopping telecommunications providers from enabling unscrupulous telemarketers to bombard American consumers with illegal robocalls,” said Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice Department’s Civil Division. “We will continue to work with the FTC to enforce the Telemarketing Sales Rule.”

“XCast Labs played a key role in helping telemarketers flood homes with unlawful robocalls, including robocalls impersonating the Social Security Administration,” said Director Samuel Levine of the FTC’s Bureau of Consumer Protection. “VoIP providers like XCast Labs that bury their heads in the sand when their customers use their services to break the law can expect to hear from the FTC.”     

A complaint is merely a set of allegations that, if the case were to proceed to trial, the government would need to prove by a preponderance of the evidence.

The case is being handled by attorneys in the Civil Division’s Consumer Protection Branch, including Trial Attorney Zachary A. Dietert, in conjunction with staff at the FTC’s Division of Marketing Practices. 

For more information about the Consumer Protection Branch and its enforcement efforts, visit its website at For more information about the FTC, visit its website at

Updated May 12, 2023

Complaint [PDF, ]
Consumer Protection
Press Release Number: 23-549