$4.9 Million Secured for Victims of Ayudando Guardians Fraud Scheme Through Settlement and Asset Forfeiture

ALBUQUERQUE – The U.S. Attorney’s Office for the District of New Mexico announced today the recovery of $4.9 million for victims of the Ayudando Guardians fraud scheme. The U.S. Department of Justice has retained a third-party administrator to assist with disbursing the funds to victims of the decade-long embezzlement scheme that exploited vulnerable individuals under guardianship.

The U.S. Marshals Servicedemanded coverage from Travelers Casualty and Surety Company of America (Travelers) under a "Wrap + Crime" policy for the losses sustained due to the criminal acts of Ayudando employees. Travelers Insurance denied coverage under the policy, so on March 31, 2022, the United States filed a civil action against Travelers in the United States District Court for the District of New Mexico (“Civil Action”). The United States pursued claims against Travelers for coverage under the policy, bad faith, and violation of the New Mexico Unfair Insurance Practices Act and the New Mexico Unfair Practices Act, alleging that Travelers' denial of the United States' claim was unfounded and frivolous, and that Travelers misrepresented the coverage afforded.

On September 20, 2024, the parties participated in a settlement conference before the Honorable Gregory J. Fouratt, resulting in a settlement of the Civil Action. Travelers has agreed to pay the United States the amount of $4.9 million.

On July 17, 2025, the U.S. District Court entered a final order of forfeiture in the related criminal case, awarding $4.9 million in funds obtained through the settlement with Travelers. The recovered funds satisfy a portion of the $6.8 million money judgment against Harris.

In relation to the original criminal case, Harris, the former president and 95% owner of Ayudando, was sentenced to 47 years in prison, followed by three years of supervised release. Her husband, William S. Harris, who worked as a guardian, received a 15-year prison sentence, also followed by three years of supervised release. Sharon A. Moore, former chief financial officer and 5% owner, was sentenced to 20 years in prison. Craig M. Young, Susan Harris' son, was sentenced to 71 months in federal prison.

U.S. Attorney Ryan Ellison, Acting Special Agent in Charge Philip Russell, Federal Bureau of Investigation’s Albuquerque Field Office, and Special Agent in Charge Carissa Messick, IRS Criminal Investigation’s Phoenix Field Office, made the announcement today.

The Albuquerque Field Office of the FBI and the Phoenix Field Office of IRS Criminal Investigation conducted the criminal investigation with the assistance of the Complex Assets Unit and the U.S. Marshals Service, the Criminal Investigations Division of the Department of Veterans Affairs Office of Inspector General, and the Dallas Field Division of the Social Security Administration Office of Inspector General. The original criminal case was prosecuted by Assistant U.S. Attorney Jeremy Peña. The Civil Action and settlement were led by Assistant United States Attorneys Ruth Keegan and Jesse Hale, with assistance from Clifford Krieger, forfeiture counsel for the U.S. Marshals Service and several attorneys from the Social Security Administration. The asset forfeiture proceedings were overseen by Assistant U.S. Attorney Stephen R. Kotz.