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Press Release

Virtual reality event company resolves ADA complaint

For Immediate Release
U.S. Attorney's Office, Southern District of Texas

HOUSTON - Infinity Experiences Inc. has reached an agreement under Title III of the Americans with Disabilities Act (ADA) to improve communication regarding physical accessibility, announced U.S. Attorney Jennifer B. Lowery.   

The Infinite is a unique 3-D immersive virtual reality space exploration experience. Infinity Experiences Inc. designed The Infinite based on various NASA missions. The event embarked on a world tour starting in December 2021. It will make stops in three cities per year until 2026, the first of which was in Houston.

The investigation began after an individual with a disability complained that the exhibit was inaccessible. The Infinite’s website did not fully disclose to the public how the exhibit was accessible to individuals with disabilities. This potentially deterred them from attending the exhibit.

However, Infinity Experiences cooperated and promptly addressed the issue, immediately agreeing to revise their website to include a detailed FAQ regarding accessibility and the logistics of attending the event. 

The investigation was conducted under Title III of the ADA of 1990 which prohibits discrimination against individuals with disabilities by private places of public accommodation. Under Title III, The Infinite is a place of public accommodation and is subject to the requirements of the ADA.

The U.S. Attorney's Office for the Southern District of Texas is committed to vigorously enforcing the ADA and welcomes public comments or complaints. To file a comment or complaint, or to learn more about the ADA, individuals can contact the U.S. Attorney's Office for the Southern District of Texas at (713) 567-9140 or via email.

Additional information is available at Civil Rights Division for the Southern District of Texas.

Assistant U.S. Attorney Elizabeth Karpati and Paralegal Specialist Ray Babauta handled this matter.

Updated March 25, 2022

Civil Rights