Dear Valued Customer:
[Insert name of local operating company] is offering a new two year contract to all small containerized solid waste hauling customers with service locations in [insert market here]. We would like to take this opportunity to offer this contract to you. Of course, if you prefer, you can continue with your existing contract.
In most cases, this new contract will have terms that are more advantageous to customers than their current contracts. This new contract has the following features:
You may obtain a new contract containing these terms by calling [insert CSR telephone number or sales rep name and number].
If you prefer, you may continue with your existing contract. If you retain your existing contract, we will not enforce any terms that are inconsistent with the new form contract terms.
We thank you for your business and look forward to a continued relationship with you. If you have any questions, please call [WM contact person and phone number.]