Government Exhibit P0825
Business Consulting Services
Financial Management Solutions
Finance on Demand
Analyst Briefing
January 2003
© Copyright IBM Corporation 2003
IBM 500825 HIGHLY CONFIDENTIAL
Business Consulting Services
Point of View
Case Studies
Appendix
- Vendor Relationships
- Accelerators & Thought Leadership
- Services Points of View
"PLEASE NOTE THAT IBM recently completed its acquisition of PricewaterhouseCoopers' global management consulting and Information technology services business, PwC Consulting. As a result, PwC Consulting Is no longer a part of the PricewaterhouseCoopers network of firms, and Is now a part of the IBM Global Services business unit. IBM (including IBM Global Services) and PricewaterhouseCoopers are not the same organization, and neither governs or Is affiliated with the other, or any affiliate, subsidiary or division of the other."
IBM 500826 HIGHLY CONFIDENTIAL
Role of Services in IBM's Strategy
"Property of IBM. Confidential - Do Not Reprint or Reproduce"
IBM 500827 HIGHLY CONFIDENTIAL
BCS is a business services partner of unmatched breadth and depth
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IBM 500828 HIGHLY CONFIDENTIAL
How we operate
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IBM 500829 HIGHLY CONFIDENTIAL
FMS Solution Overview
FMS is unique in combining ERP, Transformation, and Analytics offerings in one solution area
[D]
Who Buys our Services?
IBM 500830 HIGHLY CONFIDENTIAL
FMS offers differentiated solutions
Our Five Key Differentiators
Deep Experience |
- A $2B business with over 6000 consultants globally
- FMS worked with 74% of the global Fortune 50 and 82% of the European Financial Times 50 in 2001
- Unique record of strong relationships with CFOs and Finance leaders
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Marketplace Recognition |
- Recognized as #1 in Consulting Brand Awareness with CFOs*
- Extensive coverage in leading business publications in FY02
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Vendor Relationships |
- Largest integrator of SAP, PeopleSoft and Oracle
- Recipient of SAP Awards of Excellence, Oracle Global Partner Award and PeopleSoft Award of Excellence
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Approach and Style |
- Provocative, future-oriented perspectives combined with "here-and-now" practicality
- Multi-disciplinary teams custom-tailored for each engagement
- Collaborative workstyle that fully engages our clients
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Breadth of Capability |
- Unique offering footprint combines ERP, Transformation,and Analytics
- Capable of delivering every component of the solution: strategy, process, industry experience, applications, infrastructure, technology and operate (e.g., 2500 people in F&A outsourcing)
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*Source: IBM Internal Research
IBM 500831 HIGHLY CONFIDENTIAL
FMS works with the world's premier companies and leading public entities
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IBM 500832 HIGHLY CONFIDENTIAL
Business Consulting Services
Practice Overview
Case Studies
Appendix
- Vendor Relationships
- Accelerators & Thought Leadership
- Services Points of View
"PLEASE NOTE THAT IBM recently completed its acquisition of PricewaterhouseCoopers' global management consulting and Information technology services business, PwC Consulting. As a result, PwC Consulting Is no longer a part of the PricewaterhouseCoopers network of firms, and Is now a part of the IBM Global Services business unit. IBM (including IBM Global Services) and PricewaterhouseCoopers are not the same organization, and neither governs or Is affiliated with the other, or any affiliate, subsidiary or division of the other."
IBM 500833 HIGHLY CONFIDENTIAL
CFOs are experiencing increasing pain working with the traditional Finance value chain
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- Inability to forecast accurately
- Need for increased speed of reporting
- Changing regulatory requirements: e.g., Sarbanes-Oxley, Basel II, IAS
- Inconsistent data
- Manually intensive efforts
- Excessive working capital
- Low return on investments
- Increasing scrutiny around traditional Finance guardianship and risk
- No single version of the truth
- Lack of visibility into product and customer profitability
- Weak analytical staff competencies
- Multiple chart of accounts and ERP instances
- Lack of clarity between dotted and solid line reporting
- Need for Finance to become more nimble and get closer to the business
- High cost of IT support
IBM 500834 HIGHLY CONFIDENTIAL
Business models are changing to On Demand
The On Demand era is volatile, unpredictable, competitive, changing ever-faster, shifting costs to variable, and equating technology and strategy
Business Evolution
Decapitalized On Demand Business
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IBM 500835 HIGHLY CONFIDENTIAL
In the On Demand business, Finance is becoming a discipline
Finance On Demand Trends
Four trends are changing the way Finance creates value at our clients:
- Responsive: Process is being seamlessly embedded into technology enabling rapid sense and respond capabilities across the value chain
- Variable: Technology advances are allowing Finance to become a virtual organization
- Focused: Managing information effectively is becoming Finance's core competency
- Resilient: Finance is strengthening its fiduciary role around managing risk and opportunity
Evolution in Finance's Model
[D]
IBM 500836 HIGHLY CONFIDENTIAL
Finance On Demand value proposition
Finance wants to ... |
Finance on Demand delivers |
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Adapt quickly to business changes
Speed information flows
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Responsive |
Reduce costs and decapitalize
Improve quality
Increase staffing flexibility
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Variable |
Enhance capabilities
Act as true business partners
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Provide assurance, ensure controls, and reduce risks |
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IBM 500837 HIGHLY CONFIDENTIAL
The Evolution of Finance Transformation Vehicles
IBM 500838 HIGHLY CONFIDENTIAL
Transformation yields both immediate and future benefits
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"Today" |
"Tomorrow" |
Transformational Benefits |
Savings |
Ongoing Benefits |
Savings |
- Hardware/software maintenance and rationalization
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$$$ |
- Lower HR costs (e.g., FTE's/$B Rev)
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- Reduction number of Finance Applications
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- Lower exception processing costs
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- Increased focus on core competency
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- Fixed Costs Effectiveness (e.g., Rent)
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- Cost of IT Support in Finance
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$$$
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- iAnalytics - qualitity decision support
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- Reduction in Hidden Cost of Finance
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$$
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- Leverage vendors to manage spend
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- Labor arbitrage (3 tier approach)
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$$$$ |
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Operational Differentiators
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IBM 500839 HIGHLY CONFIDENTIAL
Business Consulting Services
Practice Overview
Point of View
Appendix
- Vendor Relationships
- Accelerators & Thought Leadership
- Services Points of View
"PLEASE NOTE THAT IBM recently completed its acquisition of PricewaterhouseCoopers' global management consulting and Information technology services business, PwC Consulting. As a result, PwC Consulting Is no longer a part of the PricewaterhouseCoopers network of firms, and Is now a part of the IBM Global Services business unit. IBM (including IBM Global Services) and PricewaterhouseCoopers are not the same organization, and neither governs or Is affiliated with the other, or any affiliate, subsidiary or division of the other."
IBM 500840 HIGHLY CONFIDENTIAL
Case Study: On Demand Finance at BP
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Responsive |
Insight-driven decision making |
- Provide decision makers at all levels with the right information, when and where they need it
- Increase customer service by leveraging technology and emphasizing quality
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Increased Customer Satisfaction and Improved Quality and Service Delivery
Enabled Upstream Business Units and Asset Managers to do realtime planning and forecasting, as well as "what-if" simulations around their financial and operational metrics |
Customer satisfaction ratings growing continuously:
2000: 3.69
2001: 3.76
2002: 3.83 |
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Focused |
Return on Investment |
- Shift focus from transaction processing to partnering with the business on value drivers
- Reduce monotonous tasks for finance employees; freeing up time to innovate
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Crated a "visionary" planning and forecasting environment that provided standarization, data transparency, collaboration, and innovation across its 55 Upstream business units and management teams |
Acquisition integration cycle times reduced by 30-50%
Employee attrition rates low |
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IBM 500841 HIGHLY CONFIDENTIAL
Case Study: On Demand Finance at Bank of Montreal |
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Responsive |
Insight-driven decision making |
- Organized along lines of business without granular financial data below sub-Line of Business
- Financial information inadequate to support the bank's Value Based Management strategy
- Little visibility into organization; unable to allocate capital or resources or make appropriate levels of Investment consistent with VBM strategy
- Inability to align incentive compeneation with VBM strategy
- Little insight into components of profitability, such as gross margin on services, to support pricing and analysis.
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Multidimensional (LOB, product, channel, customer) P&L's and balancesheets for the entire organization.
New profitability methodologies and processes to support VBM measurements.
Delivery of critical information on any view to business managers "on demand."
Granular information on business provided "on-demand".
Pricing and forecasting data improved and integrated with VBM.
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BMO estimates gaining $150 million per annum in NIAT for each additional 1% increase in revenue and each 1% decrease in NIE as a result of better decision making and investments. |
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Focused |
Return on Investment |
- Inability to react to market and organizational changes in profitability measurement.
- Finance consumed with transaction processing - no ability to analyze and affect change.
- Minimal information to support business decisions.
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Finance focuses on analysis and value creation - not transactions.
Information supports dynamic scenarios and re-measurement based on market or organizational changes.
Operationalized VBM strategy.
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Faster responses to changing conditions; contributor to $150 million p.a. improvement |
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IBM 500842 HIGHLY CONFIDENTIAL
Case Study: On Demand Finance at Marathon Oil |
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Responsive |
Insight-driven decision making |
- Marathon experiencing a performance gap relative to competitors
- Provide dscision makers at all levels with the right information, when and where they need it
- Increase customer service by leveraging technology and emphasizing quality
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Information On Demand helped to improve the return on capital deployed in the business unit
Increased the overall transparency of business performance by providing accurate and consistent views of the data
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1 % Improvement In Return on Invested capital (ROIC) |
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Focused |
Return of Investment |
- Shift focus from transaction processing to partnership with the business on value drivers
- Reduce monotonous tasks for finance employees; freeing up time to innovate
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Improved procurement capability
Developed management scorecards and economic profitability reports
Developed a common value and profitability model across the business
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2-5% Improvements In Procurement |
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IBM 500843 HIGHLY CONFIDENTIAL
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Business Consulting Services |
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Practice Overview
Point of View
Case Studies
Appendix
- Vendor Relationships
- Accelerators & Thought Leadership
- Services Points of View
|
|
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"PLEASE NOTE THAT IBM recently completed its acquisition of PricewaterhouseCoopers' global management consulting and Information technology services business, PwC Consulting. As a result, PwC Consulting Is no longer a part of the PricewaterhouseCoopers network of firms, and Is now a part of the IBM Global Services business unit. IBM (including IBM Global Services) and PricewaterhouseCoopers are not the same organization, and neither governs or Is affiliated with the other, or any affiliate, subsidiary or division of the other."
IBM 500844 HIGHLY CONFIDENTIAL
Key FMS Vendor Relationships
IBM 500845 HIGHLY CONFIDENTIAL
Additional Finance Vendor Relationships
- Lawson
- Number #1 Partner in Lawson's Top Tier and the largest Lawson Implementation Services Partner
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- JD Edwards
- Global network of practitioners; strong focus in Pharma
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- Microsoft Business Solutions
- Strong emerging practice with Microsoft Business Services focused on Eastern US with aggressive plan to go Americas-wide
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- Cognos
- Selected as a global vendor to provide core business intelligence (Bl) tools for iAnalytics solution
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- Informatlca
- Collaborating closely since 2000 around analytic application s development and jointly trained more than 300 consultants
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- Hyperion
- Long history of successful collaboration with leading Finance clients
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- Others, Including Business Objects
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IBM 500846 HIGHLY CONFIDENTIAL
FMS Learning and Knowledge Solution Accelerators
IBM 500847 HIGHLY CONFIDENTIAL
FMS Network of Excellence
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FMS
Network of Excellence Interface |
What is the FMS NoEI? |
What's New? |
Tips on Using the FMS NoEI |
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About FMS |
Selling |
Delivery |
Vision and Points of View
Leadership and Key Contacts
FAQ
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Marketing
Service Offerings
Sales Toolkits
Proposals
Qualifications
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Practice Aides/Accelerators
Engagement Storyboards
Global Benchmarking Programme
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Learning |
Knowledge |
Methods |
Training Curriculum
Training Materials
Training Schedule
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Knowledge Harvesting
Research Databases
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Ascendant - Methods |
Search |
Contribute |
Questions/Feedback |
Need Help? Contact Knowledge Point Service Centre |
Americas: |
+1 888 705 4321
+1 972 861 6100
|
Email: knowledge.point.americas
@custhelp.com |
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EMEA: Click and Hold Here for Contact Numbers
Email: knowledge.point.emea
@custhelp.com@intl
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AsiaPacific: |
+61 2 8266 3333
+81 3 6250 6969 (Japan) |
Email: knowledge.point.apac
@custhelp.com |
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The FMS, Oracle and iAnalytics navigation screens enable practitioners to easily access information. Practitioners are able to leverage firm knowledge to maximize results in the sales and delivery process.
IBM 500848 HIGHLY CONFIDENTIAL
iAnalytics Center of Excellence
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iAnalytics
Center of Excellence |
About This Home Page |
Community News |
Client Showcase |
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About iAnalytics |
Selling |
Delivery |
Vision and Points of View
Leadership and Key Contacts
Community and SIGs
FAQ
Alliances
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Marketing
Offerings
Sales Toolkits
Proposals
Client Profiles
Qualifications
Demos
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Capability Model
Engagement Storyboards
Practice Aides/Accelerators
Project Deliverables
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Learning |
Knowledge |
Methods |
Training Curriculum
Training Materials
Training Schedule
Webinars
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Knowledge Harvesting
iAnalytics COE View
DW COE View
Research Databases
|
iAnalytics Methods
Ascendant - Methods
iAnaystics Route Map
|
Questions/Feedback |
Contribute |
Search |
|
KnowledgePoint Contact Details |
In Americas"
+1 888 705 4321
+1 972 661 6100
Email: knowledge.point.americas
@custhelp.com |
EMEA: Click and Hold Here for Contact Numbers
Email: knowledge.point.emea
@custhelp.com@intl |
+61 2 8266 3333
+81 3 6250 6969 (Japan)
Email: knowledge.point.apac
@custhelp.com |
IBM 500849 HIGHLY CONFIDENTIAL
Oracle Network of Excellence
|
Oracle NoEI
Network of Excellence Interface |
What is Oracle NoEI? |
What is new in
the Oracle NoEI? |
Tips on using
the Oracle NoEI |
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The Oracle Community |
Selling |
Delivery |
Oracle Community Information
Headlines
Go Live Announcements
Oracle NoEI FAQs
Strategic Alliances
|
Sales and Marketing
Proposals
Oracle Statement of Qualifications
Engagement Experience
- by Module
- by Application Release
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Engagement Work Products
- by Client
- by Module
- by Applications Release
Practice Aides/Accelerators
|
Learning |
Knowledge |
Methods |
Oracle Community Webinars
Oracle Sandbox
Learning Tools and Resources
Upcoming Oracle Training
|
New! IBM BCS KM Integration Update
Oracle Discussion Forum
External Research Services
Other NoEI Databases
|
Oracle Method
Ascendant - Methods
|
Search |
Contribute |
Questions/Feedback |
Need Help? Contact Knowledge Point Service Centre |
KnowledgePoint Contact Details |
In Americas"
+1 888 705 4321
+1 972 661 6100
Email: knowledge.point.americas
@custhelp.com
|
EMEA: Click and Hold Here for Contact Numbers
Email: knowledge.point.emea
@custhelp.com@intl
|
+61 2 8266 3333
+81 3 6250 6969 (Japan)
Email: knowledge.point.apac
@custhelp.com
|
IBM 500850 HIGHLY CONFIDENTIAL
SAP Network of Excellence
|
SAP NoEI
Network of Excellence Interface |
Search |
Contribute |
Feedback |
SAP Frequently
Asked Questions |
Tips on using the SAP NoEI |
|
Our Community |
Selling |
Delivery |
SAP Leadership and L&K Organization
NEW! IBM CBS Capability Statement
Take advantage of Discussion Question Functionality
What's new in the SAP NoEI
|
Proposals
Marketing
Capability Statement
Engagement
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Business Practices
Engagement Work Products
Knowledge Havesting Snapshots
|
Learning |
Knowledge |
Methods, Standards and Tools |
SAP Training Information
SAP Sloution Awareness Training - NEW!
SAP Early Product Training - NEW!
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SAP Discussion Forum
SAP Infopacks
Knowledge Point and SAP Helpdesk
Available CM ROMs of SAP Material
|
AscendantSAP Methods
AscendantSAP Toolset
Ascendant / Client Service Site
Project Management Community
|
|
APAC KnowledgePoint: +01 2826 (Unreadable) or +01 35493 6969
Email: knowledge.point.apac
@custhelp.com
EMEA: Click and Hold Here for Contact Numbers
Email: knowledge.point.emea
@custhelp.com@intl
|
In Americas:
+1 888 705 4321
+1 972 661 6100
Email: knowledge.point.americas
@custhelp.com |
SAP EMEA Helpdesk:
+49-6227-73 2222
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IBM 500851 HIGHLY CONFIDENTIAL
Thought Leadership
Our institute for Business Value creates fact-based insights which are highly valued by our clients. FMS routinely surveys CFOs and issues white papers based on industry points of view
Introduces, explains, and explores shared services, a business strategy that involves centralizing various business units to reduce costs and increase customer satisfaction.
Provides insight on leveraging e-business with tools, strategies and action plans for success in today's economy..
Examines the approach and strategies organizations may use to manage and reduce costs, enabling the release of investment capital to fuel their businesses' growth.
Emphasizes the key role CFOs play in successful agency transformation a transformation necessitated by new technologies and globalization.
IBM 500852 HIGHLY CONFIDENTIAL
Thought Leadership
Our Thought Leaders are Featured in Leading Publications including:
IBM 500853 HIGHLY CONFIDENTIAL
Finance Transformation operating model
Key Attributes
- Organization: Virtual
- Process & Technology: Seamlessly aligned with organization
- Information Management: Core competency of Finance
- Skills: People and organizational capabilities aligned with Business Requirements
- Role: Finance Functioning as a Business Partner
Finance Operating Model Dimensions
Corporate - Governance
- Defining Finance strategies
- Providing CFO/CEO/Policy Committee/Board support
- Defining policies, standards, & rules
- Ensuring financial information integrity
Small core based at Corporate
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Corporate - Technical/COE
- Driving value through corporation
- Supporting M&A, alliances
- Undertaking strategy and business planning
- Managing assets
- Audit and risk management
Expert teams based at Corporate
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Transaction Processing
- Processing transactions
- Managing information
- Performing the close
Processing performed at Global and / or Regional Level by service provider (SSC / Outsourced) organization(s)
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IBM 500854 HIGHLY CONFIDENTIAL
Finance Transformation architecture
Conceptual Application Architecture
IBM 500855 HIGHLY CONFIDENTIAL
Finance Information On Demand Framework
IBM 500856 HIGHLY CONFIDENTIAL
"Property of IBM. Confidential - Do Not Reprint or Reproduce"
© Copyrights IBM Corporation 2003
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