Pie Charts Of Customer Analysis

Geographic Sales¹

Germany - 23%
Rest of Europe - 32%
US - 26%
Other Americans - 7%
Japan - 7%
Other Asia Pacific^* - 5%

Total Revenue: 7,413

^* 50% market share in Japan. 120% growth in China in 2002. Customers include many of China's largest companies (PAW-Volkswagen, Sinochem, Legend, Haier, Changhong, Konka)

2002 License Revenue Mix¹

ERP - 41%
CRM - 21%
SCM - 20%
BI/Portal/Other 11%
PLM 7%

Total License Revenue: 2,291

2002 Lic. Rev. By Vertical¹

Service Industries - 25%
Discrete Manufacturing - 21%
Process Manufacturing - 20%
Consumer Industries - 18%
Financial Services - 8%
Public Sector - 8%

* Products tailored to 23 segment verticals

2002 Revenue By Product¹

Maintenance - 32%
License - 31%
Consulting - 30%
Training - 6%
Other - 1%

(1) Source: Company data and Goldman Sachs report dated June 11, 2003

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