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Press Release

Redmond Regional Medical Center Agrees to Resolve Alleged Violations of the Americans with Disabilities Act

For Immediate Release
U.S. Attorney's Office, Northern District of Georgia

ATLANTA - The U.S. Attorney’s Office for the Northern District of Georgia has reached a settlement agreement with Redmond Regional Medical Center (Redmond), a health care provider located in Rome, Georgia, to resolve an investigation into allegations that it violated Title III of the Americans with Disabilities Act (ADA) by failing to ensure effective communication with individuals who are deaf and hard of hearing.

“Medical providers have an obligation under the ADA to provide effective communication to the deaf or hard of hearing,” said U.S. Attorney John Horn.  “Failure to provide effective communication could create a terrifying experience for the patient and compromised medical care.”           

The U.S. Attorney’s Office initiated an investigation after receiving complaints alleging that Redmond failed to provide appropriate auxiliary aids and services when necessary to ensure effective communication. The complainants, who are all deaf or hard of hearing and rely on American Sign Language as their primary means of communication, were either patients or the primary caregivers of patients at Redmond.  Two of the complainants are a deaf mother and daughter who went to the Redmond ER when the daughter developed a rash on her leg. They allege she was treated without effective communication and then discharged. Two days later, they returned to the Redmond ER after her symptoms worsened.  The daughter was diagnosed with a staph infection and had to undergo a surgical procedure with a four-day stay at the hospital. During this procedure and stay, they allege that they requested but were denied interpretive services. The third complainant is a deaf woman who made three separate visits to the Redmond ER, and alleged that on each visit she requested, but was denied interpretive services.

Under the settlement agreement, Redmond agreed to ensure effective communication to patients who are deaf or hard of hearing.  Among other things, Redmond has agreed to provide mandatory in-service training to all its personnel and provide reports to the United States Attorney’s Office regarding its compliance with the settlement agreement. The training will address the needs of deaf or hard-of-hearing patients and companions.  Redmond also agreed to pay $50,000 to the complainants.

The ADA prohibits discrimination against individuals with disabilities by health care professionals.  Under the ADA, health care providers are required to provide effective communication to individuals who are deaf or hard of hearing.  When complex, lengthy communication is involved, the ADA generally requires health care professionals to provide qualified sign language interpreters for the person who is deaf or hard of hearing.

This agreement is part of the Department of Justice’s Barrier-Free Health Care Initiative, which is a partnership of the Civil Rights Division and U.S. Attorneys’ offices across the nation, to target enforcement efforts on a critical area for individuals with disabilities.  The initiative, launched on the 22nd anniversary of the ADA in July 2012, includes the participation of more than 40 U.S. Attorneys’ offices, including the U.S. Attorney’s Office for the Northern District of Georgia.  Information about the initiative can be found at

Assistant United States Attorney Emily Shingler and Assistant United States Attorney Aileen Bell Hughes are representing the United States in this matter.

For further information please contact the U.S. Attorney’s Public Affairs Office at or (404) 581-6016.  The Internet address for the home page for the U.S. Attorney’s Office for the Northern District of Georgia Atlanta Division is

Updated August 17, 2016

Civil Rights