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Victim Witness Services

The Victim Witness Services Unit for the United States Attorneys Office, District of Maine, provides services, support and education to victims and witnesses of federal crimes.  Staff is committed to ensuring that victims and witnesses are treated with fairness and respect and receive information and assistance for relevant services.  Some of these services include notification of significant court events, referral to appropriate support services, reasonable protection from the accused, help determining and requesting restitution and the return of property and information concerning the conviction, sentencing, imprisonment and release of the offender.  Witnesses, upon request, will be notified of significant court events, convictions and sentences.  Witnesses are offered support through trial, preparation of travel arrangements and special services as appropriate.

Case Updates

  • United States v. Douglas Gordon, 1:19-cr-00007-JAW

The first two counts of a three-count superseding indictment charge Douglas Gordon, a former co-owner of a chain of Edge Video movie rental stores in Maine, with willfully infringing copyrights of motion pictures by reproducing and distributing counterfeit DVD copies of movies in 2014 and 2016.  The third count of the indictment charges the defendant with engaging in a mail fraud scheme from about April, 2014 to about January, 2019.  He is further charged in the third count with having established FindrareDVDs (FRD), Lostmoviesfound (LMF) and Lostmoviefinder (LMFinder) websites to advertise the sale of more than 100 motion pictures in DVD format.  The FRD, LMF and LMFinder websites allegedly misled customers about the quality of DVD versions of motion pictures and accepted “Mail in” orders as well as “On-line” orders.  The indictment alleges customers had expectations based on false representations and material omissions on the websites of receiving an authentic motion picture in a DVD format of good quality.  For the purpose of executing or attempting to execute the scheme to defraud, the Defendant is alleged to have received very large numbers of customer orders for DVDs of motion pictures and to have knowingly caused to be delivered by mail, burned DVD copies of movies of inferior quality, or did aid and abet the same. 

United States v. Douglas GORDON is scheduled for trial on OCTOBER 21st, 2019.

On August 26th, 2019, HEIDI L. PUGLIESE  Court Docket 19-CR-00137 pled guilty to aiding and abetting a mail fraud scheme in violation of 18 U.S.C. §§ 1341 and 2.

Douglas Gordon was convicted on October 29th of mail fraud and two counts of copyright infringement following a seven-day jury trial. Gordon faces up to 20 years in prison for the mail fraud offense, an additional three years for each of the copyright infringement offenses, a $250,000 fine and three years of supervised release. He will be sentenced after completion of a presentence investigation report by the U.S. Probation Office. For more information please see the U.S. Attorney's press release.

The defendant PUGLIESE is scheduled to be sentenced on November 2nd at 2:00 PM.  This sentencing will be held virtually via a ZooM platform.

If you are a victim in this matter, and wish to participate, please contact our office immediately because we will need notification from you TEN DAYS PRIOR  to the sentencing date to ensure timely receipt of the necessary call in/video information.  Please contact Karan Wotton, the Victim Specialist via email if you wish to participate:

Please note that under the current mandates by the court, notice to attend virtually prior to the sentencing date is required.

At this time a date has not been established for the sentencing of the defendant GORDON. Please continue to monitor this website because the date of sentencing will be listed here when they become available.

For further information about this case, please contact the Mega Victim Case Assistance Program (MCAP) at (844) 527-5299 or e-mail and reference the “GORDON” case.

Please do not call the U.S. Attorney’s Office as we do not have the personnel resources to manage high volumes of calls.

The public is reminded that an indictment contains only charges and is not evidence of guilt. The defendants are presumed innocent and are entitled to a fair trial at which the government has the burden of proving guilt beyond a reasonable doubt.

Victim Witness Program Brochures

*Also available in Spanish, French, Khmer, Vietnamese, Arabic and Somali by contacting Heather Putnam at (207) 780-3257.

*Este folleto existe también en español. Si desea recibir una copia de este folleto, le rogamos se ponga en contacto con Heather Putnam escribiendo a, o llamando por teléfono al número (207) 780-3257.

*Cette brochure est disponible en français. Si vous désirez recevoir une copie de cette brochure, veuillez contacter Heather Putnam par courrier électronique à ou par téléphone appelant le numéro (207) 780-3257.

*ខិតប័ណ្ណផ្សព្វផ្សាយនេះមានជាភាសាខ្មែរ។ ប្រសិនបើអ្នកចង់បានខិតប័ណ្ណនេះមួយច្បាប់ សូមទាក់ទង Heather Putnam តាមរយៈអ៊ីម៉ែល ឬតាមទូរស័ព្ទលេខ 207-780-3257។

*Cuốn sàch giới thiệu này cũng có tiếng Việt. Nếu quý vị muốn nhận một bản sao, xin liên hệ với Heather Putnam tại hay số điện thoại 207-780-3257.

*هذه النشرة متاحة أيضا باللغة العربية.  إذا أردت الحصول على نسخة من هذه النشرة، يرجى الاتصال بالسيدة هيذر باتنم على العنوان، أو تليفونيا على الرقم 3257 – 780 – 207

*Ogaysiiskan waxa aad ku heli kartaa isagoo ku qoran Af Soomaali. Hadii aad xiisaynaysid inaad heshid warqadan ogaysiiska mid lamid ah, fadlan kalasoo xidhiidh Heather Putnam bartan amaba taleefankeeda 207-780-3257.

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Who We Are

Heather Putnam, Victim Witness Coordinator
United States Attorneys Office
Portland, ME 04101
(207) 780-3257
Fax: (207) 780-3304

Karan Wotton, Victim Assistance Specialist
United States Attorneys Office
Bangor, ME 04401
(207) 945-0373
Fax: (207) 945-0319

What We Do

The staff of the Victim Witness Services Unit provides support, services and information to victims and witnesses of crime.

Through this unit, victims of crime will receive:

  • Information and support in obtaining necessary services
  • Notice of upcoming court hearings and the outcome of those hearings
  • Notice of bail hearings and the opportunity to present concerns to the court
  • Assistance with travel and hotel arrangements, if necessary, when under subpoena
  • The opportunity to confer with an attorney for the government as is appropriate
  • Information concerning protection from the accused
  • An invitation and assistance to submit victim impact informationprior to sentencing
  • Assistance determining and requesting restitution
  • Information concerning the Victim Compensation Fund
  • Support throughout any court proceedings
  • Information concerning the conviction, sentence and release date of the defendant

Some of the services are accomplished by mail, phone or e-mail. Some services must be done in person. Many notifications are received through the Victim Notification System (VNS).  This automated phone system provides information concerning historical and scheduled court events, sentencing information, federal facility designation and potential release dates about a particular defendant.  Victims of federal crime can receive this information by mail, through the automated phone system (1-866-DOJ-4YOU), email, fax or phone or on the web at

Disabilities, Challenges and Accessibility:

The victim witness staff makes every effort to accommodate any special needs that victims or witnesses may have to comfortably participate in the prosecution of a case.  This includes the use of interpreters, issues of physical assessibility and transportation.  It is important that the staff be made aware of any special needs as soon as possible to ensure the most comfortable accommodation possible.

Victim Rights

The rights of victims of federal crime are defined in the Crime Victims Rights Act.

If you are a victim and believe you have not been accorded your rights under the Crime Victims Rights Act by this office, you may file an administrative complaint, as provided under 28 CFR §45.10.  You may download an administrative complaint form or you may request it be mailed or faxed to you.  The completed form should be mailed to:

Todd Lowell, Assistant U.S. Attorney
United States Attorneys Office
100 Middle Street
6th Floor, East Tower
Portland, ME 04104

For more information please visit the Office of the Victims' Rights Ombudsman.

In order to open the administrative complaint form mentioned above you must have Adobe® Acrobat® Reader® installed on your computer. You may obtain a free copy of Acrobat® Reader® through

Federal Cases Involving Juvenile Suspects

Federal law curtails the type of information the federal government may disclose to a victim of a juvenile offense regarding juvenile proceedings.  Therefore, you may not be able to receive updates about the progress of this matter in the same manner that you would if an adult was being prosecuted.  However, at the request of the victim, we can provide information of the final disposition (e.g. the adjudication and sentence) after the conclusion of any proceeding against a juvenile.  Therefore, to be notified of any such final disposition, this office must receive a written request.

Although our office is somewhat limited when disclosing information concerning a juvenile proceeding, the victim is NOT limited in submitting information to us.  The victim has the right to submit any information about how this crime affected him/her and his/her family and to provide views about appropriate disposition of the matter.  If you are a victim of a juvenile federal offense, and you wish to do so, please send your comments to the Victim Witness Services Unit.  Your comments will be forwarded to the appropriate party.

Restitution and Victim Compensation

Under federal law, restitution is mandatory for many types of crimes.  It is important for those victims who may be entitled to restitution to keep a record of their losses, medical expenses, property damage and counseling expenses, with receipts when possible.  This information will be needed by the probation department if someone is convicted and ordered to pay restitution.  Restitution collection is enforced by the Financial Litigation Unit.  If you have questions about restitution payments and disbursements, please call the financial litigation unit at (207) 945-0373.  You will need the name of the defendant.  Restitution ordered in criminal cases does not cover pain and suffering. As a practical matter, restitution collection is limited by the resources of the defendant.  If you become aware of any change in the economic circumstances of the defendant, please call our Financial Litigation Unit.  The liability to pay restitution issued under the Mandatory Victim Restitution Act lasts 20 years plus any period of incarceration or the death of the defendant.


Some or all of your loss may consist of property or monies that is recovered by the investigating agency.  These will be returned to you as quickly as is possible without jeopardizing the case.  Often, one must wait until appeals are exhausted before evidence is returned.

Questions and Answers About Restitution

Who gets restitution? Does a judge have to order restitution?

Restitution may be ordered by the court at the time of sentencing.  Restitution must be ordered by the court in certain types of crimes.

- A crime of violence
- A crime against property, under United States Title 18, including fraud and deceit
- A crime of sexual abuse
- A crime of sexual exploitation or other abuses against children
- A crime of domestic violence
- A crime of telemarketing fraud

If restitution is ordered, the defendant will send payments to the Clerk of Courts who will keep track of the balance owed and disburse money.  Usually individual victims of crime are paid before insurance companies, federal agencies and state governments.  If your insurance company covered any or all of your loss please record the name of the insurance company, address, contact person and claim number for our office.

How can I recover my losses if I am not a victim of a crime described above?

Sometimes restitution can be agreed to in a plea agreement between the defendant and the government.  A judge can order restitution when he or she finds that it is appropriate.

What losses does restitution cover?

Restitution covers actual loss of property, medical expenses, counseling, funeral and burial costs, and sometimes lost wages.  Restitution will not be ordered for psychological ‘pain and suffering’.

Do I have to wait until the defendant gets out of jail to recover my losses?

The Inmate Financial Responsibility Program (IFRP) allows prisoners to work in the prison industry and earn wages-very low wages.  The IFRP requires that 50% of these wages are applied to restitution and fines.  This is a voluntary program.  An inmate cannot be forced to participate.  The money is forwarded to the Clerk of Courts who will then make disbursements to victims.

Does the United States Attorneys Office act as my attorney to collect the money owed to me?

No.  The United States Attorneys Office will enforce the restitution imposed by the judgment in a criminal case as attorneys for the United States of America.  While this enforcement benefits you as a victim of a crime, neither the United States Attorneys Office nor the Department of Justice, or any employee thereof, is your attorney.  The United States Attorneys Office will not seek your consent to any action it may undertake to pursue enforcement of the restitution order.

What happens when the defendant is released from probation and still owes me money? Who will collect it?

The Financial Litigation Unit of the United States Attorneys Office will continue to attempt to collect the restitution for a period of 20 years from the time of sentence plus any incarceration time.  It is your responsibility to make sure our office and the Clerk of Courts have updated contact information for you.  A victim named in a restitution order may obtain an Abstract of Judgment from the Clerk of the United States District Court and record or register the Abstract in accordance with state law to obtain a lien against the property of the defendant in the same manner and to the same extent and under the same conditions as a judgment of a court of general jurisdiction of the state in which the loss was incurred.  The United States Attorneys Office cannot consult with you regarding your individual rights to pursue civil litigation against a defendant.  You may wish to consult with a private attorney to obtain information about your ability to proceed against a defendant to recover losses or damages you sustained as a result of this crime.

What if I cannot wait that long to pay my bills? Why should I have to pay for his crime anyway?

If you are the victim or family member of a victim of a violent crime and suffered physical or mental harm, you may be eligible for funds through the Victim Compensation Fund.  This fund provides reimbursement for medical, counseling, dental and funeral expenses, lost wages and lost support in eligible cases.  In Maine, this fund is administered through the Maine Attorney General’s Office.  Each state, including Puerto Rico, the US Virgin Islands, Guam and the Marianna Islands have victim compensation programs.  Each program is a little bit different and compensates differently.  If you were a victim or a family member of a victim of a violent crime that occurred in another state, you can learn more about that program through the National Association of Crime Victim Compensation Boards.  If you were a victim of a violent crime in another country, you can learn more about international programs at the Department of Justice Office for Victims of Crime web site.


If a witness in a federal matter is threatened or harassed

If anyone threatens you or you feel that you are being harassed because of your cooperation with a case, there are remedies available.  Your safety is paramount.  If something happens that places you in fear, immediately call your local law enforcement.  Then contact the investigating agent or the Victim-Witness Assistance staff.  They are available to discuss additional protective measures with you such as temporary restraining orders and re-location.  In addition, there are penalties for harassment and other threats.  Therefore, for your safety, it is important that you report incidences of harassment and/or threats as soon as possible.


Updated November 5, 2020

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