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Credit Card, Bank, Loan Issues

The Consumer Financial Protection Bureau (CFPB) handles complaints on these types of consumer financial products:
  • Credit cards
  • Mortgages
  • Student loans
  • Consumer loans
  • Bank accounts and services 
  • Credit reporting
  • Money transfers
  • Debt collection
  • Payday loans
  • Prepaid, credit repair and debt settlement services, and title and pawn loans
  • Virtual currency
  • Marketplace lending
Submit a Complaint to the CFPB
Or call (855) 411-CFPB (2372). Speak with an attendant who can answer questions and refer you to other services you may need that are offered outside of CFPB.

What Happens Next?

  • The CFPB will forward your complaint to the company and work to get you a response.
  • You will receive a response from the CFPB, generally within 15 days

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Stocks, Bonds, Mutual Funds, or Other Securities

The Securities and Exchange Commission (SEC) fields complaints and questions concerning:
  • Investments
  • Investment accounts
  • Financial professionals
File a Complaint with the SEC
For questions, call the SEC’s Office of Investor Education and Advocacy at 1-800-732-0330 or visit Investor.gov.

What Happens Next?

  • The SEC provides general responses for some types of complaints.
  • Questions generally receive more detailed responses.
  • You may not receive a follow up response from the SEC, depending on the nature of your complaint.

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Commodity Futures, Commodity Pools, Currencies, Options or Precious Metals

The U.S. Commodity Futures Trading Commission (CFTC) receives complaints related to:
  • Commodity futures contracts (cattle, sugar, grains, oil, gas, metals, etc.)
  • Options on commodity futures
  • Commodity pools
  • Precious metals
  • Foreign exchange (forex)
  • Virtual currencies (Bitcoin, etc)
  • Binary options
File a Tip or Complaint with the CFTC
Or call the CFTC's toll-free number at 1-866-366-2382.

What Happens Next?

  • CFTC will only contact you if they need to know more about your tip or complaint.
  • Some complaints are pursued in the court system. The CFTC provides Case Status Reports to inform the public of the status of ongoing legal cases brought against defendants.

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